Gangar Eyenation — Unethical Behaviour

Address:

Krishnayn business park, plot no. 524/A, Miraj Road, opp. Zilla Parsad 416416

I have selected 3 frames worth Rs. 26000/- (Including lenses) from Gangar Eyenation, Sangli branch a few days back on 12th Sept, 2021.
When the glasses were ready and we picked them, one of the Stepper frame worth Rs.5400/- was incorrect as we had selected a different shape of the frame.
The Store people refused to accept their mistake on providing the wrong frame in spite of showing them the bill details and while investigating further, they mentioned that their records of 12th Sept, 2021 is now not available in their system and they have records only from 14th Sept.

The store employee (Rupesh Randive) and the manager tried misguiding me with the other frame costs and tried influencing me in terms of the frame shape and what's suits me more just so that they don't need to accept their mistake. Towards the end since they did not accept their mistake, I had to walk away with what they gave me as the complete amount was paid by me in advance.