Gangar Eyenation — Wrong specification for purchase of spects

Address:	Mumbai City, Maharashtra, 400036
Website:	gangereyenation.com

I gave order for spects at Gangar Eyenation 162 Chinoy Mansion Near Kemps Corner-400036 vide order No. 1D10993 dt 6.1.2016 total order value 12200. The Frame was of CK and 1.8 index glass. Before finalizing the order they retook my prescription and told me that my left eye cylinder no 0.50 has come. The spects was to be delivered at their Girgaum Shop. When I took the Spects from Charni Road Shop on 13/1/16 and wore it my vision of let eye was blur and I told the staff at Charni Road Shop that there is something wrong with prescription. The branch manager of Charni Road Shop told me that it happens when you get cylinder no and it is our policy that within one month if customer comes back and says he is not comfortable with the nos we shall take care at no cost and replace the spects. I requested him to give it in writing. He refused stating that is companies policy we can not give in writing. I was there for 15 minutes. They also called the camps corner shop and the cams corners shop confirmed that they shall replace at no cost on phone to charni road shop and they conveyed this to me. But I was not able to bear the numbers and was having strain I refused to take delivery. I called the branch Manager Bharat Boricha at 11.52 Am on 13/1/16 he told me to get the nos verified from outside and than come and he shall replace the glass. I went to Lawrance and Mayo at Fort and they confirmed that I have no Cylinder no and issued Prescription. I called Bharat Boricha gangar Eyenation Camps Corner he says he wanst only Doctor prescription otherwise he can not replace. He had earlier told Charni Road Shop that the customer can come any time in one month id uncomfortable and now refused. I told him that I am ready to get the no checked from doctor from his panel but he is not ready to give any doctors name. The Camps Corner shop is negligent in taking proper nos and now not co-operating and refusing to refund 2000 Rs . At his own shop they do not have doctors to check the nos and now insisting doctors no. The very fact that I can not see properly from the specification given by their person is enough that they person has been negligent in prescribing the specification.