Gati-Kwe — Courier not delivered and no response from customer service

We booked a courier service from Hazaribagh (825301) to Bangalore (560037) on 2nd of June for good worth 4lakh INR.
The delivery date was 10th of June.
After calling customer care multiple times, we have no response from them .
They have no clue where is the docket and by when it can be delivered. They always say a higher management will reach out to us in 2 hours but no one calls.

Gati Complaint Number : 06625337
Gati Docket Number :[protected]
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2022
Gati-KWE Customer Care's response
Your shipment has been delivered. Apologies for the inconvenience. We will try our best in future to make sure this type of inconvenience does not repeat.
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    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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