Gati-Kwe — Courier transport fraud.

We were looking to shift household items and bike from Mumbai to Mangalore and needed a packing and movers company. We submitted Requests from different companies to recieve quotes. We got a call from someone from Gati. He gave a very competitive price of ₹20, 000 and we confirmed the order for 18th of July, 2023. We got receipt/invoice from Gati with the website of gati.com mentioned, GSTIN number, Pan card number of the company. A few worker came on that day and packed the stuff hastily and dumped it on a tempo truck which was supposed to go to a godown, weight measured and sent to Mangalore via Bengaluru. It's was supposed to reach on the 21st of July. On 20th, the branch manager who we were in contact with called us and asked for an additional payment of 15000 for insurance and GST reasons, which would be refunded after delivery. He forced us to pay for it via UPI to deliver the goods. This is when we got suspicious. The next day he stopped picking up calls this the time of delivery. Later we got a message from him saying that the goods are still in Bengaluru because of rain and told we will deliver the next day. Due to suspicion we checked the GST number which turned out to be fake. When we confronted him, he told to change a single number, and that showed us Gati-KWE's details. The goods aren't delivered yet, and we hope we get to see our entire household items. Please help us resolve this matter.