Gati-KWE Complaints & Reviews

I had sent 5 packadges from Indirapuram, ghaziabad to Bengaluru. The date of delivery was 17th of April. Till today I have not received the courier. I have been calling their contact center but there has been no response from them. Please help

I shipped 27 boxes consisting of large husehold appliances like TV, fridge, Washing machine, microwave oven along with household items. I am very sorry to say that most of the glass items that I shippe dwere broken into pieces. 3 out of 4 front glasses of my cabinet were broken. My microwave oven was damaged and the switch panel was detached from the main system. Moreover, the LED panel of my tv was damaged even though I paid extra for wooden packaging. When I informed GReecon (Gati-KWE franchise) through whom i made the booking, they denied me of any refund. The guy was continuously beating around the bush saying that we will provide you a certificate/form where it will be mentioned that the products are damaged, but they can't do anything abut the refund. They are also mentioning and accepting the fact that the products are damaged during shipment buy still they will not be providing any refund. What kind of harrasment is this? I am absolutely disgusted with their service and i would never recommend Gati-KWE to anyone. I want a complete refund of all my damages.

Gati corrier did not delivered my item on time. My shipment booked on 02/03/2023 and its 13/03/2023, still not delivered at my place. After so many mails on call complaints no actions taken regarding this.

I had couriered my bike last week and it was supposed to reach the destination by 2nd March. But it is still not delivered.

Nobody is picking up the call also.

It is showing as "Undelivered Due To Force Majeure External Reasons".

When i gave my bike for shipment it was in excellent condition. it is damaged during shipment . Now what will the company do for my loss

Your shipment[protected] booked on 28-JAN-2023 from CHENNAI to HALOL has been detained due to unforeseen reasons. We are working on it and for further details you can contact Customer Care on[protected]. 😐👍

Please solve the issue

We booked Gati Movers and Packers on 24th of January, 2023 for shifting utensils and kitchenware from Kharagpur - Malancha Road to Bangalore - Kasavanahalli. While packing these guys didn't mention anything about having a door-to-door service and ground floor to ground floor.

The Delivery Person (Parmeshwar) in Bangalore, Kasavanahalli refused to deliver the consignment to the 3rd floor and the customer care refused to help. They spoke very rudely as well, that too both the delivery person and the customer care.

First of all, they didn't mention anything about this clause at the time of booking and secondly, I have the bill where it's written that the delivery needed to be on the 3rd floor.

The entire bill contains of hidden charges like "miscellaneous" which they're absolutely unclear of and trying to loot money from the customers.

Businesses like theirs shouldn't exist where there's absolutely no care about customer service with shaky terms and conditions. Businesses like these absolutely have no fear about consequences of their behaviour and shady business.

I want this to come to attention as I believe they charged extra money but didn't hold your end of the bargain. I have submitted a case to consumer complaints to take action. Probably I should slap an RTI and a lawsuit against them on this as well.

My first and last consignment[protected] with Gati from gurugram to bengaluru is still in transit after so many days. Tracking number showing item received at bengaluru but the next day i got the mail confirming that it reach to Mumbai. Instead of delivering it to my address in bengaluru they are enjoying riding it to Mumbai. Will never trust Gati-KWE again.

Hi,
I have used Gati for transferring my bike from gurugram to Bengaluru. Its been 8 days since the bike is in transit and 2 days up from the promised delivery date. God knows if they are enjoying the ride. The consigment number is[protected].

It was my mistake trusting Gati. Never use the Gati services again.

I booked Shekhawati packers and movers on 11 November, 2022. They booked gati courier to deliver my shipment to transfer from Kota, Rajasthan to Dhanbad, Jharkhand. The shipment reached Dhanbad on 20 November only. I received a message from gati courier on 24 th November, 2022 that I will receive my shipment today. The number I received in message ([protected]) never picks up any call. I tried calling from different numbers but to no use. At 4 pm I received a call from different number ([protected]), saying that he will deliver it today. After 1 hour when I called him again, he said that he will deliver the next day. When I called him next day he said I had to go to Deodhar, so I will deliver it next day. He has been doing this for 4 days that he will deliver next day surely but never comes. Then I contacted GATI’s customer service on 26th November, 2022. They have been saying the same thing since 3 days that they put my complaint on a higher priority and will send a message or a call. But I have received no message and no call from them. I’ve been calling the Shekhawati packers and movers, the delivery person, the customer service everyday multiple times. They either don’t pick up my call, or cut it . They have been talking very rudely. I request you to kindly look into this matter and please deliver my shipment to my address. My docket number is[protected].

I booked Shekhawati packers and movers on 11 November, 2022. They booked gati courier to deliver my shipment to transfer from Kota, Rajasthan to Dhanbad, Jharkhand. The shipment reached Dhanbad on 20 November only. I received a message from gati courier on 24 th November, 2022 that I will receive my shipment today. The number I received in message ([protected]) never picks up any call. I tried calling from different numbers but to no use. At 4 pm I received a call from different number ([protected]), saying that he will deliver it today. After 1 hour when I called him again, he said that he will deliver the next day. When I called him next day he said I had to go to Deodhar, so I will deliver it next day. He has been doing this for 4 days that he will deliver next day surely but never comes. Then I contacted GATI’s customer service on 26th November, 2022. They have been saying the same thing since 3 days that they put my complaint on a higher priority and will send a message or a call. But I have received no message and no call from them. I’ve been calling the Shekhawati packers and movers, the delivery person, the customer service everyday multiple times. They either don’t pick up my call, or cut it . They have been talking very rudely. I request you to kindly look into this matter and please deliver my shipment to my address.

With great disappointment and disgusted by the service of Gati KWE i hereby want to state that i have booked a consignment pickup from Gati on 16th Oct, 2022. As per booking two of my consignments was picked up on 18th Oct, 2022 from Muragacha, Ghola, Pincode: 700110 by Gati KWE person Mr. Ranjeet Rai (Contact-[protected]) from Sodepur Dhankal More central warehouse vide docket numbers:[protected],[protected]. Now it has been over a week i have still not got any update on my consignment and upon checking docket details on Gati website i got shocked to find out the docket numbers had not logged in the system from the warehouse and is showing as no data found in system. I tried reaching customer care but even they are also not being able to track any of the consignments with the docket number. Neither the pick up person is receiving my calls for last 5 days.

I am feeling helpless here and afraid that my consignment is lost/stolen by warehouse person in transit. Request your immediate attention and help here.
Also i have paid a total sum of Rs. 2000 as quoted by the pickup person and attaching the booking receipt copy for reference.

Till yesterday I was seeing the tracking info. Today it disappeared. Docket number[protected]. Can't find any info with this number anymore. My parcel was supposed to be delivered by 17th October. Today is 19th October. Kindly inform me ASAP where is my parcel.

Dear Team,
I have shipped my Study Table with Gati via shipment id[protected]. And they have delivered my shipment with the Table is broken. I have raised a complain for damage under case id 12510242. Now they are refusing to pay any compensasion as they are telling that its under shipper’s risk.
However they have not informed me or asked me to sign any such documents.They are simply saying when i have raised a complain. From past 2 years i have used Gati for courier my house hold they never used to ask for such things or some insurence. In there docket slip also its written that Gati is restrict its liability through this docket to be 400₹ to 5000₹ or cost of reconstruction. Still they are refusing to pay the same amount.Request to look and instruct on the issue.

My docket NO[protected]
booked 9 items for shipment to Yapral Telengana on 4 th October
Today is 12 th and not yet delivered .
In your website it is mentioned that we asked for resschdule which is not true.
Delivery boy called us on 11 th morning thur no [protected] and informed us by evening he will deliver
now not answering the phone
pl give status

Sir i have not received mattresses from Sunday company which I was promised to deliver on or before 17 September 2022, not only this when I called delivery man Vikash Sharma he refused to deliver on 17 September 2022, not only Gati tracking has also changed delivery date and time on behalf of consignee request which I never made infact I have been waiting for delivery since long. Please take action against the GatiKWE company.
Thanku.

Consignment[protected]. was delivered on 24th August

I am surprised to see that it took 26 days to deliver the consignment.

Moreover as per party all materials against[protected] are damaged while delivered and they are not agreed to pay against these damaged materials.

I need all the details of damaged materials so that I can claim for the payment to the party for that materials which are not damaged. If all are damaged, I need compensation.

Kindly check and act on it accordingly. Gave complaint 10523225 but not yet received any resolution

I booked bike with Helmate for Banglore with Gati Kwe Changodar Branch
wide their Docket No.[protected] dated 17/06/2022 I recd the bike delivery
on 30/06/2022 at bangalore without Helmate.I varirous time mobile contact
with Alokdas of Changodar Branch on their Mobile [protected].He every
time seoarately excuse as per below mentioned (which I all recorded)
(1) helmate was misplaced by the Packers
(2) Helmate return from banglore due to wrong address
(3) Two helmamate are at Branch come and Collect it I told him to send the
photo but till date he not send
(4) Gati has passed the Rs, 1000/- against cost of Helmate Rs.1500/-
(5) For the last 15 days he stooped to coolect my mobile.
My son penalised at Banlglore for not wear the helmate.
I booked complaint with customercare wide complaint no.07948918 and
09357613 But No complaint resolved by them.

I had purchased a TV from Amazon which was defective and stopped working in 10 days. As per Amazon I was supposed to self ship the back to the seller. We choose Gati KWE for the self ship as recommended by Amazon. TV was made ready and shipped back to the seller on 22nd July 2022. The item was said to have been delivered on 25th July.
The seller is refusing refund us the amount of the TV which is 2.6 lakhs worth, saying that the item was never delivered to him. Gati has given a POD. but the dispute from the seller is that there is no seal on the POD due to which he is refusing to confirm the delivery of the TV. now either Gati is lying or the seller.
I would like to file this complaint to et answers from Gati
1) Have they delivered the TV
2) if so, why is there no seal on the POD as claimed by the seller.

We are in loss here as we have paid 2.6 lakhs for the TV and have also sent the TV out for delivery, so now no money no TV and for the past ne and a half month we have been fire fighting with Gati KWE and the seller to tell us the truth.

Thanks,
Mahesh

I'm vipin kumar, service Indian coast guard my item dkt no. Is[protected]
Mera item karwar Karnataka se send kiya kochi ernakulam ke liye jisme 01 item missing hai (washing mashine ) mai bahut baar call Kiya service providers ko again and again but sub log koi action nahi le rha every time kisi or ka no. De te hai unse baat karo in se baat karo like that unke mob no.[protected], [protected], [protected], [protected] and [protected] ye no.pr call Kiya for finding my item but kisi ne kuch nahi kiya item na milne se mera or meri wife ka jhagda ho gaya jisse mujhe mentally tourcher hua hu jisse mera kafi loss hua hai so please do something for this frude company. thanku vry much Jay hind