[Resolved]  Gati-Kwe — Late Delivery Of Shipment

20/07/2021 was the date of assured delivery of my shipment
The delivery agent called me at 9:05 PM on 20/07/2021 & informed me that he would deliver my package on or after 21/07/2021
Now the website shows my shipment delivered whereas I haven't received it
Customer Care insisted I complain through their WhatsApp chatbot which even after repeated attempts showed "Service is down"
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Jul 21, 2021
Complaint marked as Resolved 
Company arranged for my delivery one day late, customer care executives contacted me & they were very much willing to resolve my issue. Overall satisfactory experience
Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
    View all Gati-KWE contact information