Gati-Kwe — Misbehavior of delivery boy

Hi,
This is regarding the consignment number: [protected]
Shipment from Kolkata to Vijayawada.
Agent number: [protected]
Delivery boy misbehaved number: [protected]

I have been communicated that delivery will be done within 4 days, i have waited more than a week.
However, yesterday (12-April-2021) delivery boy has called me and asked for the address. I have explained him for 30mins and waited outside on the road for 30mins but he didn't came neither he picked me call.
Today (13-April-2021) i have called him and asked when they are going to delivery because i have to go out of station. He replied in very rude manner saying "we will deliver your goods tomorrow, do what ever you want to do".
If this is how delivery boy's behave when asked for delivery date then why should we opt for expensive gati-KWE services.