Gati-Kwe — Misleading Rates, delayed delivery, terrible customer care

Docket number[protected]
Gati whatapp number did not give rates while sharing dimension .Customer care executive adviced charges of 3000/- on same dimensions. Gati delivery person adviced 9, 500/- on the same dimension but was magnanimous to offer 10% discount on bill amount. On insisting on charge breakup realised on a freight of 3000/- they were charging 6000/- as other charges. After not being able to justify 6000/- other charges, he offered to charge 5500/- . This reflects Gati believes in fleecing customer . Most o[censored]s do not ask for charge breakup & they do not tell us easily. Their response is send package through other provider.
Package delivery was to be delivered 30/May. Was not delivered till yesterday.Customer care logs complain which is closed after few hours without intimation. Customer care only informs someone will call you in 24 hours to update whereabout of package but no one calls.They put you on hold indefinitley & then disconnect.
Whatapp number Genie doesn't respond.

Extremely poor service & customer care experience with GATI.
All customer care gimmicks are hogwash with them.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2022
Gati-KWE Customer Care's response
Your shipment has been delivered. Apologies for the inconvenience. We will try our best in future to make sure this type of inconvenience does not repeat.
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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