Gati-Kwe — No delivery by assured date - not getting the update

The assured delivery date of my shipment already passed on 23rd. I have been been contacting the customer support over past 4 days but they are of no use as they don’t know where the shipment is and by when it will be delivered. Never expected such service from a reputed company like gati. This has been a very bad experience.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2020
Gati-KWE Customer Care's response
Dear Customer,

We highly regret the inconvenience caused.
Kindly help us with your GATI's 9 digit docket number for further process.
Complaint comments 

Comments

Dear Customer,

We highly regret the inconvenience caused.
Kindly help us with your GATI's 9 digit docket number for further process.

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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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