Gati-Kwe — Package is missing

Address:Goregaon, Mumbai

I have transported my bike with a helmet from Howrah to Mumbai by Gati and my helmet was misplaced by their team.
I have spoken to the delivery person about the helmet and they told me that they never received any helmet with the bike but I have proof that my helmet was packed along with the bike. I have images

I called one of their employees who has transported the bike from howrah but still I couldn't get much of a help. The customer service desk is saying that I haven't registered the complaint within 48 hours of the delivery so they couldn't help me. They cannot register a complaint.

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Attaching the image for the reference.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2022
Gati-KWE Customer Care's response
Your shipment has been delivered. Apologies for the inconvenience. We will try our best in future to make sure this type of inconvenience does not repeat.
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    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
    View all Gati-KWE contact information