Gati-Kwe — Product not delivered & marked as delivered.

sachin772

from Pune, Maharashtra

Address:

Plot No.20, Survey No.12, Kothaguda, Kondapur Hyderabad Hyderabad District Andhra Pradesh India - 500084

Hello, my name is sachin, i had ordered a fitness product on 14th june from amazon listed private seller named 'infinity fitness'. They had shipped the item accordingly with gati courier service & their docket / tracking number is[protected]

Since 15 days almost half a month past they have not delivered the package, despite of multiple complaints to amazon, the seller and also gati service, they all just kept assuring that it will be delivered. And to the annoyance, today 29th they marked the item as delivered. That is next level negligence and fraud.. Already i have been waiting for weeks for this package, and above that they do not deliver, and mark it delivered which is literally a crime to be reported in police station.

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Gati-KWE customer support has been notified about the posted complaint.

Jun 30, 2020

Updated by sachin772 Here is the screenshot that they marked it as delivered when its not.. and after complaining them saying that the delivery is falsely marked as delivered, they didn't understand or maybe avoided the issue, and without acknowledgement they just randomly stated that sorry for inconvenience, the shipment has been delivered..

This is absurd.. i'm telling them that the shipment is not delivered, its a false update, even then they say such silly statement...

Jun 30, 2020

Updated by sachin772 The GATI delivery service agent of Osmanabad, his phone number is - [protected]

Verified Support

Jul 16, 2020

Gati-KWE Customer Care's response Dear Customer,

We highly regret the inconvenience caused.
Your shipment is showing delivered. Kindly provide us a line of confirmation if you have received the shipment.