Gati-Kwe — Still no updates on Docket



My docket[protected] had reached Kolkata on the 14th of August. After raising a complaint on this platform yesterday it moved to in transit again.

Now it has been in transit for over 16 hours. How can a docket take so much time to move within the same state? Or is this a fake status update for consoling the customer?

16th August was the assured delivery date for my docket. Today is 18th and it is still showing 16th as delivery date and today also it hasn't been out for delivery yet.

Kindly try to understand the customer urgency, I need this docket by today due to some work emergency.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2021
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. Your shipment is showing delivered on 19-AUG-2021. Kindly provide us a line of confirmation if you have received the shipment.
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    +91 40 2784 4284 [Head Office]
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