[Resolved]  Gati-Kwe — Undelivered Due To Consignee Premises Closed / Shifted

My docket number:[protected]

My items 1 bike and 6 cargo was out for delivery from hyderabad to kolkata. Previously it reached yesterday in Kolkata, west bengal. My items were coming from hyderabad to kolkata.
Throughout the whole day(22/06/2020) I was at home and the delivery person didnot come. End of the day they assigned my status to Undelivered Due To Consignee Premises Closed / Shifted.
The last day of assured delivery is today 23/06/2021.
Also they gave a fake phone number of the delivery person
Manas Bayan
Ph no of this delivery person : [protected]
With numerous calls to the customer care no of GATI they keep on saying they cannot give me alternate number of delivery person, and no help whatsoever. The customer care representative was also very rude. Please help me get my packages back in time.
+2 photos
Was this information helpful?
No (1)
Yes (10)
Jun 23, 2021
Complaint marked as Resolved 
Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply regret the inconvenience caused. Please treat this experience as an exception as we committed to serve you better in coming future.

Your shipment is showing delivered on 23-JUN-2021. Kindly provide us a line of confirmation if you have received the shipment.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Gati-KWE Phone
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
    View all Gati-KWE contact information