[Resolved] Gati — Poor Service...

98ritam

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I had placed an order at AMAZON.IN and it was shipped via GATI(Docket no[protected] ... They not only failed to deliver the product on their assured date (26/03/15) but upon complaint one of their customer representative had made a sarcastic remark...till date the product is undelivered and the shipment had been extremely slow. ...This has not been the first case- all my other shipments with Gati in the recent past was dealt in a similar way and none of them arrived on time.

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2015

Gati-KWE Customer Care's response Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. If you have already registered a complaint with the company, please provide us with the complaint number and your contact details. They'll help us assist you better. Also, if you happen to know the names of our employees you've interacted with and/or their phone numbers, please share them with us. We are constantly improving our services each day to reach our customers' expectations and your cooperation plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati