[Resolved] Gati — Worst Service - Product Not Delivered - Don't ship products through GATI

 
6 Reviews
Narsapur, Medak District, Andhra Pradesh, India
 kvsr78
Hi, I have purchased a product in pepperfry.com on[protected]. They have shipped the product through GATI transport. Product arrived my home town on[protected]. but the product has not been delivered till now. I have contacted GATI and Pepperfry.com several times. they are dragging the issue but delivery has not happened. Gati complaint no[protected] dated[protected]. below are my product tracking status. it shows that I am out of station.but the fact is they have not contacted me till now. I went to their office for collecting the product 3 days back.but their office closed.I have gave my phone no and address details to the person nearby. but nothing has happened. Beware don't choose GATI as your courier partner. Shipment Status Docket N0 Reference Destination Pickup Date Status [protected] [protected] Narsapur 21-JUL-2015 View Details [protected] Details [ Undelivered ] Reference [protected] Origin Gurgaon Destination Narsapur No Of Packages 1 Assured Dly. Dt 24-JUL-2015 Delivery Dt & Tm Receiver's Name Date Time Location Status 29-JUL-2015 10:19 Narsapur Undelivered due to CONCERNED CUSTOMER/PERSON NOT AVAILABLE at destination city 27-JUL-2015 13:40 Narsapur Arrived at destination city 25-JUL-2015 09:58 Hyderabad Outbound Out for next station 24-JUL-2015 11:51 Hyderabad Outbound Arrived 24-JUL-2015 05:17 Hyderabad Tarbund (Ecom) Out for next station 23-JUL-2015 20:52 Hyderabad Tarbund (Ecom) Arrived 23-JUL-2015 16:37 Delhi Atc Out for next station 22-JUL-2015 17:34 Hyderabad Tarbund (Ecom) Arrived 22-JUL-2015 05:24 Delhi Atc Out for next station 22-JUL-2015 05:21 Delhi Atc Arrived 22-JUL-2015 03:44 Delhi West Out for next station 22-JUL-2015 01:25 Delhi West Arrived 21-JUL-2015 23:15 Gurgaon Out for next station Thanks, kvsr subrahmanyam
Complaint marked as Resolved 

Complaint Status


[Aug 05, 2015] Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Gati-KWE Customer Care's response, Aug 06, 2015
Dear KVSR Subrahmanyam, We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Your concerns have been noted and we'll have a team working on resolving the issue for you immediately. Please share your contact details with us. It'll help us assist you better. We are constantly improving our services each day to reach our customers' expectations and your review plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Ordered a product on Snapdeal on 14th October 2015...after 6 days it is yet to be delivered...[Bhiwandi to Warangal]

Also i sent a speed post on 13th October 2015...it got delivered on 16th October...[Warangal to Pune]

Being a private logistics you should be far more better than Govt. Services...
Dear NITW

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team
Dear NITW,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team
Its been 20 days almost, I have ordered my product from Club Factory. It has not been delivered yet. They say that its gonna be delivered by 12 days, the service provided by GATI is really bad. And I won't recommend other people to use it!
I will neither recommend Club Factory nor Gati to anyone. I have been following both the places for my shipment from 2 months and yet no resolution. They are more interested in playing blame game. I have not received my refund also yet from Club Factory.

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    Gati - Worst Service - Product Not Delivered - Don't ship products through GATI