Gati-KWE Complaints & Reviews

Docket No.[protected] dt. 17/10/2015 Vasai to Vishakhapatnam on fright paid basis. Assured delivery date on docket is 21/10/2015. Materials were urgently required by my customer and it was booked through gati only after several confirmations and assurances from vasai booking office that the materials will be delivered by 21/10/2015. On 19/10/2015, on tracking the materials online the assured delivery date was shockingly changed to 23/10/2015 which was not at all acceptable by my customer or me. Took up the matter immedietely with the booking office in Vasai and the customer care and requested them to deliver the materials on time by 21/10/2015. Also wrote several emails. However, there were no replies or resposes from Gati. The only answer we got was that someone contact you. However nobody contacted. Today is 23/10/2015 and still nobody has contacted even after several follow ups on hour to hour basis everyday since 19/10/2015. There are no signs of materials being delivered today also which is the assured delivery date as per their website. This is the kind of service provided by Gati where they do not keep their committments and nobody is ready to take resposibility or answerable. P.S. I am regular client of Gati. Imagine how they treat their regular clients and what would have happened to a new client. Regards: Ruchir Shah [protected]@paceengg.com

Hello, As customer I give you valuable feedback regarding your services. My docket number is :[protected] Here is my docket information for your reference. Issue : 1. My parcel is coming to my city on 17 Oct 2015 as per records. 17-OCT-2015 09:04 Baroda North Arrived 2. On 18 Oct 2015 I call to customer care and they said we are not working Sunday but you get your parcel on 19 Oct 2015 (Shocking!! Your workers like to sleep with our parcel since 3 days? And not working on Sundays??? Good to go with bluedart they working on Sundays and holidays.) 3. Today 19 Oct 2015 07:24 I didn’t received my parcel neither receive any call when I call to customer care they said now we don’t able to receive your parcel as working hours are over. I said transfer call to senior person then your executive said all senior persons are leave for the day ( Shocking!! Your fire your all senior people ?) As per both conversation looks like you shutting down your company or look like you get some billion dollar lottery because i don’t think this is business ? I want my parcel today otherwise I am not accept by tomorrow. Please don’t send any courier person tomorrow I don’t want use your service. Feedback. Service : 0 out 5 Delivery time : 0 out of 5 Recommended to others : Never Reference SLP[protected] Origin Chennai - Koyambedu Destination Baroda No Of Packages 2 Assured Dly. Dt 19-OCT-2015 Delivery Dt & Tm Receiver's Name Date Time Location Status 18-OCT-2015 08:50 Baroda Arrived at destination city 18-OCT-2015 07:26 Baroda North Out for next station 17-OCT-2015 09:04 Baroda North Arrived 17-OCT-2015 02:25 Ahmedabad Stc Out for next station 16-OCT-2015 18:50 Ahmedabad Stc Arrived 14-OCT-2015 07:22 Chennai Outbound Out for next station 14-OCT-2015 00:29 Chennai Outbound Arrived 13-OCT-2015 22:24 Koyambedu Out for next station Please let me know your business shutdown date so that we take care about this and never use your service even you are the last courier partner on the earth.

Respected Sir, myself Ramakanta Kar, from Berhampur, Odisha beg to say that i have sent a consignment through GATI courier from berhampur on dtd.07.10.2015. till now my docket is missing since 14 days. the agency neither response to my docket to its delivery address nor release my docket amount towards me. Please help me. Ramakant Kar [protected]

Dear Sir, Actually 709/- deducted from my account without intimation to me. And message reflected in my mob no that- Dear Customer, you have made a debit card purchase of INR 709.20/- on 14SEP. Info.IIN*I-Debit*arc. Your Net Available Balance is INR 15003.61. So please confirm to my e-mail Id what is the problem ? My e-mail ID is - [protected]@gmail.com. Your MSG received from- VM-ICICIB on dated 12sep15.

I, Vikas Gautam, shipped a Consignment consisting of 13 packages via Gati Cargo with following details : Origin city - Patna -800014- Date-21/9/2015 Destination city - Phursungi, Pune-412308 - Assured delivery date - 28/9/2014 Docket no of package[protected] Contents of package - Kitchen utensils, clothes, computer printer and speaker(all household goods) I am the consignor as well as consignee for the goods as it was related to shifting of home. Gati cargo has misplaced my goods and till date my goods are not delivered to me. I filed a complaint with their customer care for the same with following details : Complaint no[protected], filed on - 26/9/2015 Till now no action has been taken by the company on this complaint. I am facing a lot of difficulty due to non delivery of items as these are household goods required by me on daily basis. The company is providing no solution, neither they are providing me the contact details of the concerned person within the company who would help me with the details of my lost goods. I regret my decision to choose Gati as the vendor to ship my goods.

I want to mention that I made a purchase on amazon... on 15 sept.. and it was been shipped by gati kwe courier. the expected delivery date was on 23 sept by gati and 26 sept by amazon.. but till now.. I havenot got my shipment.. I tried to contact but no rply from anyone.. really.. depressed. anyone can help me out in these

I have placed the prepaid order via paytm as one 97 by docket no :[protected], assured delivery date is 25 sep 2015 and gati courier executive asking money rs. 11884 / - and they will updating the fault information in tracking history as 1.Undelivered due to concerned customer / person not available at destination city (On 25 sep 2015),
2.Undelivered due to customer request another date of delivery at destination city (26 sep 2015),
And they are changed the assured delivery as due to "customer request another date of delivery" whats happening in this gati,,, the worst i am facing
And destination city is warangal
Am sharing the screen shot of tracking details also

I had used GATI KWE courier services to deliver the goods with a value of around of Rs. 3000/- on 19.08.15. It is delayed by around one month but the consignee has not received the courier till date.I had enquirer with your customer care regarding about my status of courier but I did no got any positive response from your end. It is so unreasonable delay and the service were so slow and leads to lacking of trust worthiness on this courier services. Doc. no:[protected] for ready reference.

I have returned my defective mobile purchased from amazon india via gati courier. They kept on updating wrong tracking details showing that my package is out for delivery but in actual they can not track my package. My docket no is[protected]. Current situation is that that update the status as out for delivery every morning and by the end of the day they show undelivered because only docket was received. It should reach amazon at banglore as soon as possible but gati courier people are showing no interest in delivering. Cost of my package is rs 24999.and if gati don't deliver it in next few days then i will move to the court

My order no[protected] was to be delivered on 29th of July at flipkart office in Bangalore and I didn't get any information regarding it and even the customer care are not responding properly and they are not even sending the courier back to the given address

I have bought a product from Amarapali jewellary and my shipment was prepaid. as per the SMS recvd from Gati, my shipment should've been delivered on 24th aug 2015. from 25th onwards I started calling them, and even after registering a complaint, no response from them.

Respected Sir, I, Apoorv had booked a cartoon box containing books for personal use from BANGALORE to PATNA on 12Aug 2015 through GATI LAABH by DOCKET NO. [protected]. Since the day the shipment status shows as DETENTION in Bangalore. I had called up n number of times to customer care, registered the complaint through complaint no. 14116814 .but no one pays any ear to the same. Its almost 4 days over but still my packet has not been traced. Kindly trace the packet and connect it further for transportation as early as possible. Thanking You, Apoorv

My docket number[protected] was supposed to be delivered to me by[protected]. As per the website, my shipment arrived at right place but was not delivered to me. Then I raised a complaint on[protected] for non-delivery at around 1300 hrs. The shipment was tracked at right location but after complaining it was again shipped to wrong place by 1434 hrs of the same day when I raised complaint at 1300 hrs. On[protected] by 1734 hrs, I received a call from Gati Customer Service (Mob. No. [protected]) whereby I was assured for delivery on[protected] and if fails then early hours of[protected] as the Gati Ecom branch is within the same city (within a radius of 5 to 7 KM) where the delivery has to be done. When I didn't received my package till 1300 hrs of[protected] then called Gati Cust. Serv. and there I was told by customer care that it will take another 3-4 days. I asked him that if it going to take another 3-4 days then based on what your CSE assured me yesterday for confirm delivery and moreover when my resolution is not done why my complaint was closed without any proper resolution . The CSE from Gati had no answer for my above question and hanged up my phone. This people are just calling and making bogus promises just to close their open complaints by any means and reduce their pending complaint volume in periodic report irrespective of whether the proper resolution has been done or not. I don't think that in this way, there is any meaning or use of the complaint resolution system implemented by Gati because the complaints are closed by the wish of Gatiites and not by actual resolution as happened in my case. Now, my question is that whether I will get my shipment or not, if yes then when?

My Docket Number is[protected], my complaint Number is[protected]I had booked on 29 May 2915, my stuff for seven items from Tejpur to Shimla, . Only six items have been delivered. For one item (brown colour carton in the photo) I have been pursuing with all GATI authorities, howeever they are just being sorry and not making any endeavour to find out my stuff. For such a big company this must be a small loss, but for us its a collosal one. The handling guy says, why you have not done insurance..Such pitty words can only be spoken after the stuff is lost.Because thats the easiest escape route. Today is 6th august for last two months Iam regularly calling GATI guys, just to hear negative and unprofessional approach. I had even sent them the phpto of my stuff.I want my stuff back. No earth quake, no floods have occur .When my six items can be delivered, why not the remaining one. It is just poor handling, Neglecting chalta hain attitude which has plaqued our services... The customer care rep says he wants to close the case. But from my side the case is open. We will fight till its end... Regards

I had order a TV on snapdeal which had assured delivery on 6 Aug by GATI. On 5th and 6th August, the tracking status was Date Change Requested by Consumer, while I had never done that. When I called them up, they said the docket has not reached Bhopal, even when the tracking says it has reached 2 days before. The tracking system is misguiding consumers.

Hi, I have purchased a product in pepperfry.com on[protected]. They have shipped the product through GATI transport. Product arrived my home town on[protected]. but the product has not been delivered till now. I have contacted GATI and Pepperfry.com several times. they are dragging the issue but delivery has not happened. Gati complaint no[protected] dated[protected]. below are my product tracking status. it shows that I am out of station.but the fact is they have not contacted me till now. I went to their office for collecting the product 3 days back.but their office closed.I have gave my phone no and address details to the person nearby. but nothing has happened. Beware don't choose GATI as your courier partner. Shipment Status Docket N0 Reference Destination Pickup Date Status [protected] [protected] Narsapur 21-JUL-2015 View Details [protected] Details [ Undelivered ] Reference [protected] Origin Gurgaon Destination Narsapur No Of Packages 1 Assured Dly. Dt 24-JUL-2015 Delivery Dt & Tm Receiver's Name Date Time Location Status 29-JUL-2015 10:19 Narsapur Undelivered due to CONCERNED CUSTOMER/PERSON NOT AVAILABLE at destination city 27-JUL-2015 13:40 Narsapur Arrived at destination city 25-JUL-2015 09:58 Hyderabad Outbound Out for next station 24-JUL-2015 11:51 Hyderabad Outbound Arrived 24-JUL-2015 05:17 Hyderabad Tarbund (Ecom) Out for next station 23-JUL-2015 20:52 Hyderabad Tarbund (Ecom) Arrived 23-JUL-2015 16:37 Delhi Atc Out for next station 22-JUL-2015 17:34 Hyderabad Tarbund (Ecom) Arrived 22-JUL-2015 05:24 Delhi Atc Out for next station 22-JUL-2015 05:21 Delhi Atc Arrived 22-JUL-2015 03:44 Delhi West Out for next station 22-JUL-2015 01:25 Delhi West Arrived 21-JUL-2015 23:15 Gurgaon Out for next station Thanks, kvsr subrahmanyam

Dispatched on 18/07/15 @ Gati Courier service AWB Number:[protected], Received all the items but found my LED TV in fully damaged condition. When i have requested for the claim customer care people are asking why i have not done any insurance during transit, but actually nobody has asked for me about this during booking. And at the same time it doesn't mean that if i have not done any insurance, it's not there responsibility to deliver my item in a good condition.

I am Sanghita Dey. I shipped my Hero Honda Pleasure from Pune to Kishanganj(Bihar) with docket number[protected] on 1st July 2015. The docket delivery date was 10 July 2015 but as expected it did not reach on time. When I contacted customer care they gave me different answers on each call. First they said that the bike is with NJP depot(West Bengal) and it will soon delivered to me. On second call they said that the papers of the bike has reached NJP depot(west Bengal) but the bike is with Malda depot (west bengal). When I contacted Malda depot, they said that they do not have my bike with them and I got the same answer from NJP depot. If NJP depot is not having my bike and so is Malda depot, where is my bike? On asking this question to Gati customer care they again made a new story saying that the bike is with NJP depot and soon there complain expert will give me a call. But this never happened. Please help me out in tracing my bike.

I ankit booked a docket having no's[protected] on 13.12.14 which was to be delivered in gurgaon on 18.12.14.but the courier company misplace my product .they also told that they will refund the value of product with courier charge.i.e.-s(5200+1040) it has been more than 6months but not yet problem is resolved.contact me on mob nos- [protected].

Two Suitcases booked with docket no[protected]. date of booking : 22 Jun 15, Place from : pune, to - Tezpur, Assam. Date to be delivered : 04 Jul 15. Status - One parcel short at Guwahati. Raised a complaint with Gati on 10 July, they assured delivery in 2-3 days time. Till today no resolution, cust care has become in-responsive despite repeated calls.