[Resolved] Gati — Worst Service - Product Not Delivered - Don't ship products through GATI
Hi, I have purchased a product in pepperfry.com on[protected]. They have shipped the product through GATI transport. Product arrived my home town on[protected]. but the product has not been delivered till now. I have contacted GATI and Pepperfry.com several times. they are dragging the issue but delivery has not happened. Gati complaint no[protected] dated[protected]. below are my product tracking status. it shows that I am out of station.but the fact is they have not contacted me till now. I went to their office for collecting the product 3 days back.but their office closed.I have gave my phone no and address details to the person nearby. but nothing has happened. Beware don't choose GATI as your courier partner. Shipment Status Docket N0 Reference Destination Pickup Date Status [protected] [protected] Narsapur 21-JUL-2015 View Details [protected] Details [ Undelivered ] Reference [protected] Origin Gurgaon Destination Narsapur No Of Packages 1 Assured Dly. Dt 24-JUL-2015 Delivery Dt & Tm Receiver's Name Date Time Location Status 29-JUL-2015 10:19 Narsapur Undelivered due to CONCERNED CUSTOMER/PERSON NOT AVAILABLE at destination city 27-JUL-2015 13:40 Narsapur Arrived at destination city 25-JUL-2015 09:58 Hyderabad Outbound Out for next station 24-JUL-2015 11:51 Hyderabad Outbound Arrived 24-JUL-2015 05:17 Hyderabad Tarbund (Ecom) Out for next station 23-JUL-2015 20:52 Hyderabad Tarbund (Ecom) Arrived 23-JUL-2015 16:37 Delhi Atc Out for next station 22-JUL-2015 17:34 Hyderabad Tarbund (Ecom) Arrived 22-JUL-2015 05:24 Delhi Atc Out for next station 22-JUL-2015 05:21 Delhi Atc Arrived 22-JUL-2015 03:44 Delhi West Out for next station 22-JUL-2015 01:25 Delhi West Arrived 21-JUL-2015 23:15 Gurgaon Out for next station Thanks, kvsr subrahmanyam
Complaint marked as Resolved
[Aug 05, 2015] customer support has been notified about the posted complaint.
Verified SupportGati-KWE Customer Care's response Aug 06, 2015
Dear KVSR Subrahmanyam, We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Your concerns have been noted and we'll have a team working on resolving the issue for you immediately. Please share your contact details with us. It'll help us assist you better. We are constantly improving our services each day to reach our customers' expectations and your review plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati
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