Gatik Business Solutions / G Broadband — payment issues

Address:	Bangalore, Karnataka, 560029
Website:	www.customer.i-on.in

Hello,
I've carried out a transaction of rupees 884 on 17/8/18 from the i-on app, through the tpsl gateway, the gateway glitched out after i entered the otp and the money got deducted from the bank but the payment has not been carried out, i was in bangalore during the transaction, transaction took place between 9:15-9:25, the payment hasn't showed up in the database of the recipient, the broadband company as well, please look into the same