Gaursons India — Delay in process and not getting any update

Address:

Plot No-1, Abhay Khand 2, Shanti Vihar, Abhay Khand, Indirapuram, Ghaziabad, Uttar Pradesh 201014

Hi there,

I have purchased Gaur apartment in 14 avenue, Flat no 27058 Block H from Hindustan Media. All the payments were made in full and endorsement papers were submitted on January 8, 2021. The documents were submitted to Nisha Sharma at Gaur Head office (Guar Biz work).

Nisha mentioned that paperwork would be done in 10 business days and they will give the flat possession in around 45 days.

Now it's over 38 days but even the transfer paperwork is not yet done.

I am not able to get any updates or status even after following up. I went to Gaur office multiple times, called customer care and faced the below issues.
· I was informed Nisha (who has the file) is still in the meeting, I waited for 2 hours and she talked to me over the phone, she said the file is in the process and I don't know how much time it will take to get the paperwork done. Unfortunately, I had to go back home without any update.
· Another time when I visited, I was informed that she (Nisha) was on leave and nobody else could give any updates to me. Again, I have to go back home without any updates.
· I have called customer care a number of times and they only offer to transfer the call to Nisha. Always after waiting hours on the call to reach Nisha, I get to know that she is not at desk, or she was on leave and ultimately, I wasn't able to talk to her.

In conclusion, I am not able to get any updates or status for the Gaur Head office, customer care, concerned person (Nisha Sharma) who was taking care of the file or any other person at head office.

I understand there is COVID19 there might be some delay. That’s why I was following but now instead of 10 days it's over 38 days. And I am unable to get information or updates on the file.

Can you please help me to resolve this issue and get me possession of the flat. Please do provide the contact number of the concerned person who can help me and provide updates.

Looking to hear from you as I have heard Gaur is a respected builder with a good track record and good services.

Regards
Tarunaditya Singh