Gaursons India Complaints & Reviews

We had raised this issue a number of times over past 3 years with Maintenance. While we have been given a temporary respite, the core issue with lack of drainage in the balcony shaft still remains. We have tried reaching customer care of Gaursons who keep redirecting us to Maintenance. Maintenance, on the other hand, can't seem to take decision on fixing architectural issues left unresolved by the developers and so we keep going round in circles.

Gaursons is cancelled Unit R[protected]th Avenue by creating a delayed payment scenario. We visited Gaursons office at 9th Nov to receive updated BBA for released sanction Home Loan and to made rest of the payment, but Gaur denied to accept by saying this unit on hold, we are taking approval.

This activity (taking approval) took more than one week to clarify, Finally CRM says Approval has been rejected. And on 18th November Gaur sent the Cancellation after 15 days of Final Notice.

We (Swaroop & Priyanka) purchased mentioned Unit at Date 2019 under 10-90 plan during Covid. We paid 10% amount at the time of booking. Rest 90% need to pay at the of possession.

Due to banking requirement need to remove Swaroop name, sent an email on October 8th 2022, after waiting for one week no response received, Priyanka physically visited the office on October 19th. So process of name changes started on 19th October.
In meanwhile 31st October and 5th November visited Gaur office for updated BBA only.

8th November Legal department says we can not update the name can’t provide updated BBA because Unit is on hold.

November 9th visited and tried to make rest of the payment and to received updated BBA then CRM advised it is not possible first need to unblock the unit then only can make rest of the payment and updated BBA.

Till then we have visited Gaur 2-3 times every time they are saying that they are trying to take approval.
This is totally intentional from Gaur’s side as we received cancellation letter on 19th November and we are trying to make whole payment much before than that. And Gaur was not receiving payment.

Gaur is playing with Customer and their Money, we have one more Unit in 16th Parkview R-20141, Stamp Duty is paid on 14th March, still Unit is not ready. Now this unit is at the name of Satyaveer, Initially it was at the name of Swaroop and Satyaveer only. Due to banking Swaroop name had to be removed.

At One Unit Gaur is creating a fake scenario of delayed payment and other Unit not delivering the unit after making full payment at Nov 2021.

Swaroop name was common in both Unit.

After complete all Formalities in June and paid all money, I am follow-up for my NDC from Vivek Tiwari, CRM team Gaursons but he is not going to reply and everytime told that I will do it today, I will do it tomorrow. He is Incapable person and No idea how to deal with people. They are not Customer friendly people and don't know how to talk their Customers. He is such a lazy person that i have ever met in my life. Gaursons CRM team people disconnect call without your consent and proper response. I have very Bad experience with entire team. Even their Seniors also not bothered if Customer raised any Issue to them, they are very helpless people.

Pandemic is not a new subject and has been known to everyone. I have consistently complained on behalf of my father who had invested in Gaursons GAUR Yamuna City project with 90% of downpayment and also had been regularly submitting a dedicated EMI to IndiaBulls Housing Finance, on their recommendation.

Amidst health issues and financial crisis due to COVID 19, my father was asked to pause his employment which led to a dearth of financial funds, and hence he was not able to pay a minor amount.

Also, the same pandemic affected this organization which has not also delivered the project as demanded because of 1. unavailability of funds, 2. time constraints due to quarantine rules.

We have been emailing/calling the concerned officials regularly, suggesting them valid solutions/cancellation/or at least sensible updation.

Please help us out, my father is a middle class service man in the prime of his age. We do NOT have enough resources, or money to impact or vocalize our voices against the discrimative behaviour we NEVER expected from a reputed organization like this. PLEASE AMPLIFY, and guide us on the next step before they engulf down all the hard-earned money.

Hi there,

I have purchased Gaur apartment in 14 avenue, Flat no 27058 Block H from Hindustan Media. All the payments were made in full and endorsement papers were submitted on January 8, 2021. The documents were submitted to Nisha Sharma at Gaur Head office (Guar Biz work).

Nisha mentioned that paperwork would be done in 10 business days and they will give the flat possession in around 45 days.

Now it's over 38 days but even the transfer paperwork is not yet done.

I am not able to get any updates or status even after following up. I went to Gaur office multiple times, called customer care and faced the below issues.
· I was informed Nisha (who has the file) is still in the meeting, I waited for 2 hours and she talked to me over the phone, she said the file is in the process and I don't know how much time it will take to get the paperwork done. Unfortunately, I had to go back home without any update.
· Another time when I visited, I was informed that she (Nisha) was on leave and nobody else could give any updates to me. Again, I have to go back home without any updates.
· I have called customer care a number of times and they only offer to transfer the call to Nisha. Always after waiting hours on the call to reach Nisha, I get to know that she is not at desk, or she was on leave and ultimately, I wasn't able to talk to her.

In conclusion, I am not able to get any updates or status for the Gaur Head office, customer care, concerned person (Nisha Sharma) who was taking care of the file or any other person at head office.

I understand there is COVID19 there might be some delay. That’s why I was following but now instead of 10 days it's over 38 days. And I am unable to get information or updates on the file.

Can you please help me to resolve this issue and get me possession of the flat. Please do provide the contact number of the concerned person who can help me and provide updates.

Looking to hear from you as I have heard Gaur is a respected builder with a good track record and good services.

Regards
Tarunaditya Singh

Gaur sons had promised to resolve my issue by giving a return in form of monthly maintenance or credit form but till now they have not revert after multiple visits and sicsussion with their customer care/front desk and crm team and head.
Following complaint has been sent to
Uttar pradesh state consumer disputes redressal commission,
C – 1, vikrant block – 1,
Near shaheed path,
Gomati nagar, br...

On 30.09.2014, I transferred Rs. 1 lakh to Gaursons by mistake (through NEFT). On the same day, I requested them for reversal of transaction but till date, after many follow ups over mails and phones and even after submitting the reqd documents, I have not got my money back. Am copying my mails to Director as well but in vain. Every time, there is a reply that we will get back to you and give my money back but nothing is happening on ground. I am having financial crunch but Gaursons is insensitive. Please try to get my money back

Hello ....

Subject : Requirement of Sanction Plan Copy from builder

I have booked a 2BHK falt Deatails :

Flat no: 2133 floor 21
Block : D Gaur Global Village Crossings Republic Ghaziabd (U.P.)

I booked the flat on 24 dec 2011 & applied loan for the same in Axis Bank Gurgaon branch. Bank Sanctioned my loan and at the time of cheque disperse Bank come with an objection that Sanction plan copy is not available for same of top 2 floors(floor 20 & 21), on the same hand other people on same floor got a loan from same bank but from different branch(asaf ali road delhi)

2 months has gone I have already paid 50 % of the amount and continously chasing builder for same but they are not replying me neither on phone nor on e-mail, my posession date is also very near i.e. 31 march 2012.
Please help me what to do in this case.....

Abhay Singh Rathore
Mail: [protected]@yahoo.com
Ph: [protected]

Gaursons India