Geberit India — Alpha concealed cistern leaking

Address:	530045
Website:	www.geberit.in

I recently purchased two Alpha concealed cisterns on 11th June, 2015 from a local shop MVP RAISE at MVP colony, Visakhapatnam, India for my new flat. While purchasing the unit, the shop keeper misguided me and sold outside controls of Jaguar instead of Geberit. The plumber somehow fixed the unit and the water was leaking from the brand new unit. At that juncture, I contacted your help desk and requested your technician help. I have received your reference no GEIN00093956 for the service and was promised to send Lingala Singaiah for service. But on 1st Sept, 2016 a person by name Ajay from Vijayawada with phone no:[protected] attended and told that it was wrongly fixed with Jaguar outside controls. Along with him I had gone to “Living lines” shop near Rama talkies, Visakhapatnam and purchased two Geberit outside controls for INR 3, 700.While fixing, the Geberit technician, Ajay told one more plate in between main unit and outside controls is required for both the units .He told me that each plate costs Rs 850 and he has taken money of INR 1, 700 from me with a promise to send two plates from Vijayawada or Hyderabad and another INR 700 he has taken for some repair in the main unit .Even after one week time I haven’t received the plates, I contacted him over phone and was told that he is arranging by next day. After waiting for 2 days, I called him again and he told me that due to Ganesh Chaturthi he could not send it. Kindly contact the technician and arrange to send me the plates and the technician for fixing the plates. I also wish to inform you that the Geberit cisterns installed with newly purchased Geberit controls are not working properly and it is leaking even now. Hence I request you to get the plates and arrange to rectify the system at the earliest.