[Resolved]  Genial Holiday Club — fake promises

Address:Chandigarh, Haryana, 141003
Website:www.genialholidayclub.com

We attended one of their seminars held at keys hotel in november and after the presentation we took 5yrs membership from them at a price of rs.95000.
The things which were promised included
1. 6n7d holiday at a premium category hotel for a family of 4 every year for 5 years including breakfast. The names listed included hotels like hyatt, radisson etc.
2. We will be required to pay amc of rs.7100 per year at the hotel for 6nights.
3. We can book holiday in india or foreign.
4. We can take advance holidays. Means we can club nights from future years to current year and avail longer holiday.
5. We can gift these nights to our friends and relatives.
6. We can buy nights for our friends at a price of rs.15000+7100 amc for 6n7d
7. The rooms promised were of studio type suitable for family of 4.

This was what was promised to us and below mentioned is what we actually got.
1. Hotels offered are of sub standard category.
2. Breakfast will be on chargeable basis.
3. We have to pay for extra bed as well.
4. We cannot consume nights in advance.
5. No option to buy nights for your friends as promised.
6. For international holiday they charge you an exchange fee of rs16000/room so if you are consuming 8 nights of yours and need two rooms for your family you need to pay 32000 as exchange fees for average hotels. We were told to pay an amount of rs 59000 for 8 nights as various charges for hotel which was available online for rs.67000 with same facilities. Mind you we have already paid 95000/30=3166/night as advance membership fees so the hotel which is online available for rs.67000 is being offered to me at rs.59000+[protected]*8)=84000. Very smart business indeed.
7. And all this is done as if they are doing a favor to you.
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Sep 18, 2019
Complaint marked as Resolved 
I had marked this complaint as resolved since they promised to fulfill all their promises. but they have shown their true colors once again. Now tantrums are you cannot book more then 1 room at a time and also destinations like mussoorie and kasauli are not covered. limited property options for most of the major holiday destinations. basically you cannot be certain about their services. Their statements can change to suit their needs.
Aug 03, 2018
Updated by Vikramjit009
Finally Genial holiday club have responded to the complaint and all the miscommunication has been resolved. The company has looked into the complaint and has promised to honor its commitments as made in the membership contract. The hotels provided by genial for our goa holiday are definitely 4* category hotels. Looking forward to some wonderful holidays with Genial
Sep 18, 2019
Updated by Vikramjit009
Once a fraud always a fraud. Biggest cheaters. They change rules to suit their requirements. They dont have agreements in mussoorie, they dont have arrangements in kasauli. so you have to select destinations according to them and also you have to adjust with whatever few hotels they have. we pay them 4000/night in advance for which they offer 2000/night rooms that too at their mentioned destination. When you agree to their destination and their mentioned hotel then they say we cannot give you more then 1 room. so you have to adjust all your family members in 1 room only.
Complaint comments 

Comments

Totally fake promises they are not fulfilling any promises... Selling oackages after that they dont pick calls ...five members are in my contact who r victim of genial..please if any victim sees this post contact me on [protected] so that we should get together to take an action legally..also see list of resorts they provided me and in resorts outside India exchange fee applicable which they don't tell at time of selling membership. Contact me as soon as possible .thanks
Varun
[protected]
Ludhiana

mandeep242's reply, Sep 15, 2018
you are right they are not answering calls, we have to file a FIR
Even they write agreement in favor of house wife or females ..so that k ladies kal ko police complaint na kr payen..even court me case b na kr payen.over clever.. Please beware don't take membership in name of females... Genial holiday people are very clever... Please ye company band krvao milkr police complaint kro..contact me [protected]
I also face same problems all promises are fake what should i do if anybody face same problem plz contact me for legal action [protected]
My contact number is [protected]
Mahapreet Singh's reply, Nov 9, 2018
Contact me on [email protected]
Nine eight seven eight six five one nine one six or contact me on mail [protected]@yahoo.com
Unprofessional Rude behaviour of Genial staff. Now they reached at small cities like barnala bathinda mansa. We reached to meet Genial staff. They attracts customer with calls to give free package of 2N+3D . Do not from where taken our phone numbers. Genial staff speak loud, unprofessional when asked about rating of their properties in market. In the start of meeting Genial manager told us THEY will give details of plan only if you accept our offer after listening plan. When we told lady manager that how can we accept your 5 year package without knowing customer reviews and rating of properties you offer to us . She speak like that someone has catch their weak point. Continuing she speak loud, unprofessional, rude language for 20-25 minute. Really feel bad to see such an unprofessional manpower.
Genial वाले लोगों को बरनाला के होटल DH में बुला उनके साथ धोखा कर रहे है, अनेको फ़ोन कर लोगों से कहते है कि हम पब्लिसिटी कर लिए प्रोग्राम कर रहे है जब तक आप आने को हां नही कहते यह फ़ोन करते रहेंगे .। आप को डिनर पर आने के लिए आमंत्रित करते है साथ ही हम अपनी पब्लिसिटी के लिए 2 रात 1 दिन का फ्री स्टे हमारे होटलों में रहने के देंगे की ऑफर देते है । लोग पहुंच जाते है उनको डिनर क्या पानी भी नही मिलता, कोई प्रोग्राम नही होता सिर्फ अकेली अकेली फैमिली को यह अपने क्लब की मेम्बरशिप दे कर लाखों की चपत लगाना चाहते है, अनेकों परिवारों को 30 मिनट से अधिक बाहर बिठा के रखा, जब लोगों ने गुस्सा जाहिर किया तो यह उन को मारने पीटने पर उतारू हो गए । फ़ोन काटने वाली टीम ने फ़ोन उठाना बन्द कर दिया। फ़ोटो खींचनी की कोशिश की तो फ़ोन छीनने की कोशिश की, सोचिए अगर आप इनके मैम्बर बन इनके किसी होटल में चले गए तो क्या हाल होगा । होटल इंडस्ट्री वाले ऐसा सलूक करते है, पहली बार देखा, डिनर पे बुला बेइज़्ज़त करने वाले पहली बार देखे, फ़ोटो वाला व्यक्ति मैने पीटने पे उतारू था
Hi everyone genial holiday club fraud company hai.genial ne humare 40000 thousands le Liya or 3rd class hotel Mai holiday diya.7 day ka bol kr 4 day diya charges bhi bada diya.hum NEWS PAPER Mai inka fraud ki story bhi print karay gay sath hi genial par case bhi karegay. Agar LUDHIANA Mai or koi bhi hai to mujha or mere husband ko contact kare
[protected]@gmail.com
Vishakha-[protected]
Genial Holiday club लोगों को Bathinda के होटल MELODY में बुला उनके साथ धोखा कर रहे है, अनेको फ़ोन कर लोगों से कहते है कि हम पब्लिसिटी कर लिए प्रोग्राम कर रहे है जब तक आप आने को हां नही कहते यह फ़ोन करते रहेंगे .। आप को डिनर पर आने के लिए आमंत्रित करते है साथ ही हम अपनी पब्लिसिटी के लिए 2 रात 1 दिन का फ्री स्टे हमारे होटलों में रहने के देंगे की ऑफर देते है । लोग पहुंच जाते है उनको डिनर क्या पानी भी नही मिलता, कोई प्रोग्राम नही होता सिर्फ अकेली अकेली फैमिली को यह अपने क्लब की मेम्बरशिप दे कर लाखों की चपत लगाना चाहते है, । फ़ोन करने वाली टीम ने फ़ोन उठाना बन्द कर दिया। सोचिए अगर आप इनके मैम्बर बन इनके किसी होटल में चले गए तो क्या हाल होगा । होटल इंडस्ट्री वाले ऐसा सलूक करते है, पहली बार देखा, डिनर पे बुला बेइज़्ज़त करने वाले पहली बार देखे,
Dear Vikramjit Singh, (Vikramjit009)

This is not first time your are writing Negative impacts about Company .

After Experience three Holidays with us, Now you are saying that Company has done fake Commitments.

You had Experience the Properties Ramada Plaza with us & saying that it is 3* property now you are doing allegations on property Ramada Plaza.Great Sir...

You had not stayed to a single property which is 3*.If You stayed . Please tell us Name. we are Sure that you will not tell to any one o[censored]s.

You had not paid the amount of 95, 000 to us please stop making these False statements.

You had bounced the Cheque Several Times & But Company did not put any action on that.

AMC is mandatory for Everyone.

We had done so many Email that Breakfast is Chargeable even you had paid for previous holidays also & Now you are doing Silly Talks

Sir, Please tell us that when you was demanding International holidays from us, is your full membership amount was cleared? Even your cheque was bounced Several times.

You are Clearing the AMC in Splits, Even after that Company did not denied for holidays

Your are demanding holiday for 6 Adults & If Company has asked to clear AMC & Extra beding, then you are start writing review on Social Media. Sir writing review is the only Solution to do demarketing & making negative impact against Company .After Experience three holidays with us. which are Four star Hotels you are saying that these are Sub standard Category.

So once again we are requested to stop these type of demarketing against Company &
we are always here to serve you better.

Thanks
Customer Care Executive
GENIAL HOLIDAY CLUB
Hello Dear Readers,

To make aware all of you!

We have attended one of their seminars held at TURQUOISE HOTEL in november 2017 and after the presentation we took 5yrs membership from them at a price of rs.70000.

Till now have not consume even a 1 day/night due their Fake/False commitments.

The main this I see their main Candidate of Presentations Mr. Rishi (Told Mgr) & Mr. Sandeep were disappear with their cell phone nos. changed immediately once we came out of the hotel after make payment.
Surprise is they did not say a single word about to pay amc amount of Rs.7100 per year which I come to know when visited their small office to inquire my booking process. I have voice recording of Rishi & Sandeep of 3 hrs of signed package.

For this amc amount I had lot of debate/Arguments with one the day lady present over their regarding not pay AMC amount. But due to shortage of time I didn't go further to FIR.
Now I have time & I'll go to extreme to take return of a single penny they grabbed.

Somebody running this business upon the grounds of clear cheat & lies. I personally visited their small office in chandigarh. These people have no stable employee which we can trust.

I know they feel happy how I have ruined my amount of Rs. 70000/- but they don't know what could be done.

The things which were promised :

1. They did not confirm about to pay amc of rs.7100 per year at the hotel for 6nights.
2. We can take advance holidays. Means we can club nights from future years to current year and avail longer holiday.
3. We can gift these nights to our friends and relatives.
4. The rooms promised are of studio type suitable for family of 4.

Be Careful & Safe!
उमेश शर्मा नाम का ये बंदा genial holiday club कंपनी में है। मनाली ब्रांच से ये मादरचोद टूरिस्ट कपल का टाइम बर्बाद करके उनको वाउचर देता है, lucky draw का नंबर आने पर हम उसे यूज़ करते है तो बोलता है मादरचोद हमे नही पता उसका department अलग है, मादरचोद 420 की froud कंपनी बंद करो दल्लो सालो भीख मांगकर 1 नंबर से कमा लो मादरचोदों,

मनाली की ब्रांच
Genial holiday club

में मोहित शर्मा
[protected]

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    Haryana
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