Genial Holiday Club Complaints & Reviews

I am writing this complaint about a holiday club membership offered to me in Manali on 4th may 2023 by the representatives of Genial holiday club on the name of Lucky draw which was free of charge. Further, to avail the gift as per gift voucher some presentation for their membership was delivered to me and I was asked to become their member but I denied the offer. However, they convinced me to do a transaction of Rs.1 from my debit card in...

Hello Sir/ mam
Recently 2 days back on April 22 we were holiday to manali Where we trapped by this genial holiday club, they start with a free gift voucher and then wasting 3, 4 hrs for unnecessary talks, . We take there membership for one of holiday package and they charged money for that and take some advance amount and remaining lock particular amount from credit card for emi, and now they are not given any service also not responding...

Hello,

I am writing this to inform that last month on 22 of December 2022 I was in Manali and was on my way back to hotel. Suddenly two unknown people catch us for scratching the card and ask us for the gift that we won later I recognise it was a trap. They ask us for one presentation but I was in hurry as my wife was not feeling well too despite I spend 50 minutes. Mr Sandeep there cheated with us and take my debit card just...

Greetings sir/madam.

My self Mekala Naresh s/o Radha Krishna c/o Hyderabad, telangana .

When i am in Manali vacation someguy asked me for time to explain about genial holiday club pacakges .

During the explanation he showed me so many hotels and many cities also showed me their website, he said they will provide luxury hotel stay if i purchased their package .
So I trusted them and purchased...

Hi team,

This is very upsetting and disgusting as we do not have any point of contact to check for our query or book.

This company Genial Holiday club looks fraud and it’s been 4 days we have sent an email to them and there is no response to it.

We are regretting as why we took the membership, we are completely helpless and upset. Not even once we have used the services by them.

The...

उमेश शर्मा नाम का ये बंदा genial holiday club कंपनी में है। मनाली ब्रांच से ये मादरचोद टूरिस्ट कपल का टाइम बर्बाद करके उनको वाउचर देता है, lucky draw का नंबर आने पर हम उसे यूज़ करते है तो बोलता...

Respected Sir/Mam

I have the membership of Genial Holiday Club for which they have charged us but not giving us services. Earlier we were not able to take services due to the COVID restrictions by Central Government. But now they are not picking my calls and not providing the services. Their behaviour is very rudely to us. Now I want to give up my membership and refund my payment from them....

Recently on 01st Jan.2022 we were on a holiday to Manali where we were trapped by this genial holiday club by sales rep Mr. Mandeep.

We were also victim of their alluring tactics to trap the customer to buy their membership. We met Mr. Mandeep and Mr. sukhdeep singh. started listening to what they explained. These people are fraud. They trap u, don't be a a prey. They start with free gift voucher, then waste ur 3-4 hours for...

Its two moths that I have taken the genial membership now of one year costing me 45k, while taking the membership for one year they said that credit card payment will be converted to 24 months no cost emi which did not happen and I had to pay all 45k at one go, so there promise for emi conversion failed to deliver.
Then when I asked them that pay has not been converted to no cost emi they told me that we will do a fresh payment again...

They are totally fraud please dont take membership from them they aare cheaters...

Recently on 13th Aug. 2021 we were on a holiday to Manali where we were trapped by this genial holiday club sales rep Mr. Rahul-[protected].

we were also victim of their alluring tactics to trap the customer to buy their membership. we were invited to hotel golden tulip saying you won some golden ticket we need you to spend an hour to understand our product to win the prize.
casually we went and met Mr. Rohit-[protected]....

It is my request to all the people of Punjab not to attend any programs/ seminars/ events organized by Genial Holiday Club. Their only motto is to take your money. They will not reverse your money if you want to cancel their membership, which you have taken already. So, do not go in their programs/ seminars/ events. They will not show you their terms and conditions. They themselves don't follow their terms and conditions. According to their...

We attended one of their seminars held at keys hotel in november and after the presentation we took 5yrs membership from them at a price of rs.95000.
The things which were promised included
1. 6n7d holiday at a premium category hotel for a family of 4 every year for 5 years including breakfast. The names listed included hotels like hyatt, radisson etc.
2. We will be required to pay amc of rs.7100 per year at the hotel...

Company is 100 percent fraud. They promise a lot and don't deliver anything. Make fake promises to sell their packages. They should be prosecuted and fined.
Promised and confirmed a reservation where actually there was none.
Totally fake and fraud. Only taking money and doing people. Some action needs to be taken so that no more people should face this fraud....

I attended their seminar at keys hotel ludhiana in april 2018 and took membership of rs. 45000 for 3 years for 3 weeks with goa tickets.

Now when i wanted to book the tickets they are saying they cannot have tickets which date i am asking, also i asked for a hotel booking in kasauli they refused it too saying that they doesn't have any property there. Also they asking me to say 1 week prior, but a time of membership they were...

We attended one of their seminars held at keys hotel in november and after the presentation we took 5yrs membership from them at a price of rs.95000.
The things which were promised included
1. 6n7d holiday at a premium category hotel for a family of 4 every year for 5 years including breakfast. The names listed included hotels like hyatt, radisson etc.
2. We will be required to pay amc of rs.7100 per year at the hotel...

They sell membership on fraud basis .They trap us in manali and when I get back to them to cancel my membership they are not responding back

Hello Sir/ mam
Recently on last month of May we were holiday to manali Where we trapped by this genial holiday club, they start with a free gift voucher and then wasting 3, 4 hrs for unnecessary talks, . We take thare membership for one of holiday package and they charged money for that and take some advance amount and remaining lock particular amount from credit card for emi, and now they are not given any service also not responding anything, in call there staff are misbehaving and rude. Not I want to cancel my membership and want back my money...

I have been written so many emails to you for booking my tour firstly for Dubai, secondly for Goa, thirdly for Kashmir, fourth for Manali
But you have not given detail reply of my queries.
It's so worst service at your end
I think you are cheating your customer by false promises and make member ship

These people are fraud. They trap u, don't be a a prey. They start with free gift voucher, then waste ur 3-4 hours for their so called ### presentation. Then they show u all the 5 star hotel, resorts, cottage, villa all over the world. But they don't reveal u the cost how much u have to pay. They tell u every flexible things about package like, u can share ur package with ur family friends and relatives, u can split the package, u can also borrow next year package also, but "nothing is mentioned in agreement". They even don't allow you to check their website for review, they just distract u. But they make sure you believe them so much that u even don't believe ur family that much. They send u agreement after a month. In that u ll find nothing flexible about package, if at all present then for that also u have to pay extra. In agreement they mention u can cancel membership within 7 days, but when u try to cancel they say it's not applicable for ur package. In agreement u receive after a month, in that also u get all local hotels, resorts. I tried to book one resort from them, they said it's not available right now we ll give you some other hotel, which is a local hotel. They are fraudsters, don't trust them.

They are fraud dont joining this company, genial holiday club fraud. In punjab from last 4 years, more detail call [protected]

My genial membership card is going to expire in August and due to pandemic situation for last 2yrs they are not refunding our money i.e 35000/- nor extending our vacation
They are very rude to talk to
Fraud company

I had paid the 35 k (Membership no GHC18CHDBS03288)& only used their services one time for one night that too a average hotel that cost around Rs[protected].They made false promises at the time of membership but that too we ignored. Also paid the AMC of full year in 2019 & their executive said we can use it untill you next holiday but in 2020 due to pandemic we couldn't use any of the holiday.
Now as I asked them for membership they replied in expired in Jan 2021 but as every other companies are providing 4-5 month grace period in membership but they refused to even listen & when I dropped the mail to no one replied & the best part the customer care not picking up.

I just wanted to discuss the matter before taking any further action but no one is there to listen.

I really regret the decision we made in hurry otherwise no company behave like this, Service industries companies even provide you solutions for the problem, reply to you & we could have find a way because as already paid 35+ 7 k AMC so by some means they should provide us extentions in the membership.

Recieved a call from genial holiday club officer Name Mamta to attend a seminar on 7/1/2021 at 5.00 pm in Sethy regency ABOHAR about hyundai cars experience, but when I reached Mr Manoj meet and tell me it's seminar not regarding hyundai cars.
The arrangement was not good. Reached there at 5.00 pm after a reminder call. But to my surprise there they explain us abt the tour plan. But nothing is offered to us not even a cup of tea, they even promise to give three gifts. But handed over only one gift voucher which also require an activation fee of 2200 rs. Really feeling cheated by them.

I received a call from genial holiday club on 18th nov 2018 that u had received 3days/4 nyt package free wid dinner. Mr. Yaqoob ahmed rishi was there and he says himself as a marketing manager of this club.. We told them that we can’t take this big package so he said you pay only 10000 rupees and u will receive a kit from us. And he promised us to give us the package on the new year bat after that he didn’t received the call and no kit has been received yet. He is a fake man.. He make fake promises with people and charge money.. This is a fake company i want my 10000 rupees back.. Plz help me to get my money back.

Recieved a call from genial holiday club bathinda office to attend a seminar on 8/9/2019 at 4.00 pm in sagar ratna
The arrangement was not good. Reached there at 4.00 pm after a reminder call. But to my surprise the hall we're they cl me is alredy holding some other function. We waited in other space for 1 hour there they explain us abt the plan. But nothing is offered to us not even a cup of tea, they even promise to give three gifts. But handed over only one gift voucher which also require an activation fee of 2200 rs. Really feeling cheated by them.

Genial Holiday club लोगों को Bathinda के होटल MELODAY में बुला उनके साथ धोखा कर रहे है, अनेको फ़ोन कर लोगों से कहते है कि हम पब्लिसिटी कर लिए प्रोग्राम कर रहे है जब तक आप आने को हां नही कहते यह फ़ोन करते रहेंगे .। आप को डिनर पर आने के लिए आमंत्रित करते है साथ ही हम अपनी पब्लिसिटी के लिए 2 रात 1 दिन का फ्री स्टे हमारे होटलों में रहने के देंगे की ऑफर देते है । लोग पहुंच जाते है उनको डिनर क्या पानी भी नही मिलता, कोई प्रोग्राम नही होता सिर्फ अकेली अकेली फैमिली को यह अपने क्लब की मेम्बरशिप दे कर लाखों की चपत लगाना चाहते है, अनेकों परिवारों को 30 मिनट से अधिक बाहर बिठा के रखा, जब लोगों ने गुस्सा जाहिर किया तो यह उन को मारने पीटने पर उतारू हो गए । फ़ोन करने वाली टीम ने फ़ोन उठाना बन्द कर दिया। सोचिए अगर आप इनके मैम्बर बन इनके किसी होटल में चले गए तो क्या हाल होगा । होटल इंडस्ट्री वाले ऐसा सलूक करते है, पहली बार देखा, डिनर पे बुला बेइज़्ज़त करने वाले पहली बार देखे,

How much somebody can trust a company who make fake promises to just make you ready to attend their meeting?

They promised me that meeting would be of maximum 1hr and 3 sure gifts will be given to you.

But they wasted more than 2hrs of mine and also giving only 2n3d voucher and on insisting they had given 2nd gift. but give 'golmal' reply for the third one.

For the first gift the self accepted that the voucher is of not much use and could be redeemed in lean season and that too will also a waiting registration( means not a confirmed one).
On searching about their second voucher i found its also not much worthy.
The third voucher which could have some means they refused to provide on plea that those are not available and will be emailed to you(how funny.. i mean even a child could detect that they are lying).
Not much more to say for now but i thought all complaints made are genuine about the company.

They have taken an amount of rs 25000 from us against their fraud promises of booking hotels for the vacation tour. Now when we are booking the tickets as per our plans the genial holiday club is not responding and not booking the hotels in spite of receiving payments.
Kindly arrange to resolve the issue and contact me asap

Regards
Simran
[protected]

I am a victim of their sales representative mr. Rishi. I was invited to key hotel ludhinana last year in the month of march for some silly 3n4d travel coupon. Then they started to explain their actual agenda of selling the membership of their holiday club. They promised all sort of things including minimum 4* or 5* stay including breakfast, extra bed for my elder daughter in the same studio room and many more things. I purchased their membership for 7 year by paying 90000 and then they told me that i will have to pay an extra 6900 amc ever year. I agreed to that also.

Now the present scenario :
Last year in summers when i contacted them for booking they informed me that the north side including hp and kashmir are fully booked and suggested to go to goa. I went with their suggestion. I was given aromia villas. I was charged for breakfast and extra bedding. First i had to fight with the hotel staff to get a decent room as they were proving me with their basic room. Then i was just provided with a mattress and no bed and i slept on the floor for 4 nights in goa.

This year i am again in conversation with them for booking in srinagar. This year again the same tantrums are going on. Now i am trying to call them since morning and they are not picking my phone call. I am surprised that if someone is trapped somewhere on their holiday, then who will answer the sos call in their office. It is just not acceptable that their phone lines are that busy that they are unable to attend the calls. More the phone bell is ringing every time but no one is answering.

I will never suggest anyone to go for their membership.