Getlook — customer service

Address:

Bangalore, Karnataka

I have used services from getlook before and i was a satisfied customer... Just because of that, i booked an appointment for today also seeing the offer rs500 off for services above rs 1899/- as a festival offer valid till 31 mar for coupon code getlook500. On booking confirmation time, i came to know that this offer is valid only for first time customers... This was never shown in the website.. Request you to provide correct information in the websites when you are displaying coupon code.
Beautician came by 6:30pm today. At the end, my actual bill came around rs 2263, but i got two messages for payment, one saying rs2413 and another rs 2263... There was an update in the service and this was not considered in the bill of rs 2413... Unfortunately i clicked at the link of rs2413 and i have paid rs2413 instead of rs 2263... I called getlook employee and he said very rudely that he didnt receive any payment... I asked him to check again and let me know but i didn't get any call from him... I checked again and called him, he didn't pick call three times.. Sent him even the screenshots of my payment details and messages i got and 4th time when i called, he very rudely said that money once paid can't be refunded and i should have noticed when i did the payment.. Then he said 2% conveyance charge is added and i will not get any refund..in your website it is clearly mentioned that the rates shown are all inclusive of gst and conveyance... And now, why this sudden 2% conveyance charge?
I am really disappointed with this service and please request your staff to talk to customers in a nice way rather than shouting at them and talking rudely...
I am writing this with a hope that this complaint will be heard and i will be given refund of rs149. Please look into this matter...