Getmytrip.com / Hermes I Tickets — Refund details not provided

Hi my name is shahzeb and booked my ticket from getmytrip through a travel agency "arabian tours and travel". But my ticket got cancelled as jetairways got shutdown. Its been more than a year but am still waiting for my refund but as same repeated reply from getmytrip that refund is pending with airline i went to dig up the process of my own as i am skeptical whether the getmytrip had requested for my refund or not. As per jetairways the refund applications which have been submitted before 23rd of april, 2019. Got fully refunded, so to confirm whether getmytrip had submitted my refund application on or before 23rd of april, 2019 i emailed them as my ticket got cancelled on 19th of march, 2019. 35 days before the last date of submission of refund request but even after mailing them several times am not getting the details and date of my refund request from getmytrip to jetairways. I think they have not submitted any request for my refund or they have got the refund and hitting the same that is why they are not sharing the details. Attaching copy of my ticket and jetairways circular regarding refund process.

Regards,
Shahzeb