Gic Housing Finance Ltd. — Restructure and revival of retail home loan a/c no:[protected] ref: various guidelines issued by rbi for revival and restructure of

With reference to the captioned subject matter you have not taken any positive actions looking the present situation prevailing in the country.
Recently Reserve bank of India has also passed several guidelines for retail and MSME customers regarding the restructure and review of the stressed account and nominal irregular account but your corporate is not taking any actions or providing the positive resolution.
The copy of guideline issued by Reserve bank of India is attached herewith for your reference and do the needful accordingly.
On receipt of the same communicate immediately and restructure the account with the present outstanding and inform accordingly the fresh restructure to plan to regular the account.
With reference to the captioned subject matter we surprised to received your above letter dated 25/02/2020 and pervious letter dated 31/01/2020 and noting that your company’s policy is not applicable to restructure and revive the home loan outstanding, the reply is given by your great finance corporate is out of the banking code of conduct and out of the rules, policy and guidelines of reserve bank of India. Please note the below very seriously and on priority basis.
1. the notice is issued out of the banking code of the conduct and not considering the several guidelines and notifications issued by finance minister for the retail loan against residential property, several times we have represented regarding the market and financial situation prevailing and on account of this situation considering the several guidelines and notifications are published to review and restructured the account before 31/03/2020 and now it is extended also up to 31/12/2020 but your customers oriented corporate which are only in field of providing financial assistance for the residential property.
2. The owner of the residential house is super senior citizen of the democratic country.
3. You cannot deny to restructure and revive the particular outstanding of home loan looking to the business situation, financial situation prevailing in the market on account restructure and introduction taxation laws and other statutory laws, the great finance minister has published regarding this and instructed to all banking corporate to consider the restructure and review of retails finance to small and middle class business owner and granting the financial assistance.
3. Please note that we are not willful defaulter and during our business life we have never defaulted in any banking and financial corporate.
4. As a super senior citizen once again i request you to restructure and revive our outstanding to service smoothly and good way the outstanding of loan account.
5. Please also note that the notice issued under SARFAESI is also out of the rules and policy and out of the banking code of conduct.
So that looking to the facts and situation presented consider the request immediately and cancel the notice of possession issued by your corporate and restructure the same as per RBI guidelines immediately.