Gic Housing Finance — Money not received

Address:UGF-10 A-E, Kanchenjunga Building, 18 Barakhamba Road, Opp Metro Station, Connaught Place, New Delhi, Delhi 110001

I applied for a loan of 5 lakh for 5 years but they automatically changed it for 20 years and after several requests they gave me the offer letter which was for 5 years but the emi amount was for 20 years and they said they can't change it now.

So I want my administrative fee of 12000 back.
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    GIC Housing Finance Phone
    +91 22 2285 3866
    GIC Housing Finance Address
    Royal Insurance Building, 6th floor, 14, Jamshedji Tata Road, Churchgate, Mumbai, Maharashtra, India - 400020
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