Gic Housing Finance — Pradhan mantri Awas Yojana subsidy

Address:

FF-2, D-6, First Floor, Opposite Shahanai Farm, Keshav Kunj, Govindpuram

I, Santosh Kumar Singh, have taken the home Loan of 914000 in may 2018 from GIC Housing Finance, RDC branch. Ihave purchased builer flat in Keshav Kunj, Govindpuram, Ghaziabad and at that time they have said that they will apply for PMAY subsidy for us because it is our first home but after that they never shared any information with us that they have applied for subsidy or not we were constantly following up with them via mail and phone calls but they said that we have applied and it will take time to credit that subsidy amount into our account and in 5th April2021when I visit that branch regarding status of pmay subsidy then they thay said it's not our responsibility it is given by Government to eligible customer. You should provide extra document section approved map of GDA, Ghaziabad.But I have already submitted all documents at the time of loan application.After 3 year they respond in such manner after visiting GIC branch office.I told them that GIC never informed me regarding PMAY CLSS subsidy.GiC manager said I have If by mistake EMI not credited on time thay approched but if is related to customer favour that are behaving like this.I shared mail with them again to share the status of the PMAY then they said that they have not applied for it because our property is not prepared as per approved map and they didn’t inform us that proactively.

We said them that in our same building many people have got their subsidy amount and we should also get that amount because this is being provides by govt. them they rudely said that “ja jahan se mil raha hai ap wha apna balance transfer krwalo and apply krlo hum ni krenge apka”. It is clearly a mental harassment of customer..