Giffiks.Com — No information of my order

Address: New Delhi, Delhi

Hello Sir/Madam, I had order a foot massager from "www.giffiks.com" on 23rd August. The payment for the same was done online (of Rs. 5399). It is more than 3 weeks now. It was supposed to be delivered last tuesday but it hasn't. I have been calling of then given contact numbers to atleast know about its status but in vain. The call goes unanswered even though it was busy a while ago. I even dropped a couple of mails but in vain. I don't know how to track my order, this is the worst customer experience I am facing. Attaching a screen-shot of my order. Please help.
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This order has been delivered on 12 Sept 2015. We have the proof of delivery at our end.
The delays were due to the weight of the parcel - 21KG, which took time to clear through state borders (UP).

Support @ GIFFIKS.com
Yes, this order has been delivered, but after a week from its scheduled delivery.
My complain is not wrt the late delivery but about the pathetic customer service.
I didn't know how to track my order and my calls and mails went unanswered, this was the worst customer experience I ever faced. I called atleast 10 times a day on all the numbers provided for 5 consecutive days and nobody picked, this cannot be a technical glitch.
Horrible experience.

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    Giffiks.Com Phone
    +91 11 4758 6550
    Giffiks.Com Address
    60, Second Floor, Dayanand Road, Daryaganj, New Delhi, Delhi, India - 110002
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