Giftstoindia24X7.com — not delivering order

Hello my order no GTI1944657/2019
I sent order on mother’s day on 12th May. They are suppose to send my order Monday( next working day) but they confirmed me today that they missed the delivery and ready to give refund. They also I come to know after my many calls and chats. This is look like fake company. I am waiting for my refund now. Let’s see. But this company is very bad in delivering their order and fooled customers and play with their emotions. Customer service also doesn’t know about delivery section. After chatting system online. I come to know the status of delivery.
Please take action on them. They have their system problem as well. I paid Rs. 2679 and they send me email for adding the same order 3 times and shows calculation of Rs. 8600. No idea what’s going on there.