Girias India Investment Complaints & Reviews

This is to inform you about the poor after sales service by your staff.

I bought a whirlpool refrigerator and lg washing machine for inr 51000.. From your outlet for which sales staff mr. Jagan (Mogappair branch, chennai)
Sales staff told us that we will be receiving inr 3500 gift voucher.. Apparently only inr 2500 gift voucher was sent along with invoice during delivery of goods.. Stated inr 1000 can be collected during next visit to the outlet.

Today i visited the outlet to enquire about the balance gift voucher.. Sales staff mr. Jagan who said gift voucher was given to us while we purchased the goods at your outlet.. I was wondering and he was such rude at his statement.

For my understanding even invoice will be sent along with delivery.. That was usual process you follow..

I was so unhappy with the behaviour of your staff and finally i was forced to prove that he is wrong.. This actually makes me not to buy any product in girias henceforth..

Train your staff on customer service not only during sale but also for after sales..

I have purchased lg 49 uj 632 t (4k-uhd) (Smart) led tv on 19.10.2017 at girias investment pvt. Ltd, salem vide bill no. Fs/slm/8463 dated 19.10.2017. Till date the same was not installed at our home. I request to make necessary arrangements for early installation. Even after purchase of tv on the festival of deepavali we cannot enjoy the moment. The service provider from lg service centre, namakkal came today and made very horsed conversion regarding fixing of wall mounting stand and left with out installing the tv. I am very much displeasure with the service provider. Even after making several calls to girias india investment, salem branch, lg service centre, namakkal incgarge, and its md, installation was refused. Hence i request you to do next step for the installation please. Otherwise take back the lg tv and give me some other product if possible.

I have purchased washing machine @girias show room, in gokula, bangalore on 20.10.17, mrp told me rs. 26100/- based in mrp we agreed the final price of rs.21, 230/- but when i received the product mrp on which is rs.24, 800/-. They took back the product saying that they will deliver the product with mrp of rs. 26, 100/- but so far they have not delivered the washing machine.

We went to get a microwave oven convection @ girias bannergatta road, bangalore before diwali. The sales person (Gutyappa) showed us 2 models of lg 2886 brum and 2886 sfu and quoted price for both and we decided to go for the brum one. We were not aware of paytm mall offer - so when we were discussing all those intricate details, the sales person and another guy took our mobile and the payment was made, while he produced the bill which had 2886sfu. Unfortunately for us, we did not notice this at that time.

The product was delivered and amidst festival hungama we did not notice the details. There was a delay in them sending the demo and when we spoke to the sales person about it, he was very rude in responding.

Until the lg service person came for demo we did not notice the difference. Since it was more than 4 days since we made the purchase, we are not in a position to raise this to the shop. We have got the lower version for the price quoted for a higher version.

See sir im a customer and came to shop im going to buy asked for assistance and compared price with amazon suddenly an executive shouted on me in front of my mom dad that he wont see and i gone to siva kumar store manager of indira nagar bangalore he shouting on us like a road sided rowdy i feel very disappointed and all customers came and shouted on him as well but hes saying dont come to girias who doesn't want. My mom dad felt very much insulated and an police officer came and asked him to come and speak to manager but manager is shouting on him also
We all 100% will never come to girias

Hello girias,

I bought the geyser in girias a month back but still the product not received and the same time i bought tv and wahing machine which was received on time. I spoke to the royapuram showroom person and they keep on saying the product will receive soon but i didn't receive it. Im totally fed up with the service and never face this kind incident in my life.. Please don't encourage this kind situation to any of the customer.

Thanks,
Kannan

Hello this is lohith from indiranagar bangalore i have purchased a tv from girias yesterdayay at indiranagr branch near sony signal were mr saddam a stupid sales rep told that he will he will get it installed tomorrow thats today evening now a guy call telling that will give the tv and take the old tv and will install it tomorrow btu we have no clue as in wat time the person would come which indirectly tell that we have to be without a tv for one hole day please make sure he is out of that sales and ask him to do a watch man duty

I have purchased lg washing machine and the same was delivered with wrong rat mesh. While installing the engineer from lg also pointed that the machine may have been opened because of which the rat mesh was changed. The same was conveyed to girias and till now there is no reply. The machine is idle for last 7 days without any action. Request girias to resolve the same at the earliest

We bought lg water purifier from girias keelktalai branch chennai. But within 3 months it got a leakage problem. When asked the branch their reply was we cannot give guarantee to any of items we sell, which was a very easy and escaping answer given by them. Atleast they would have told that we will check with the concerned person and resolve the issue that they are doing or not but atleast the response shud be in a polite manner. Theireland job is to only sell and forget. Please do not buy from girias any branch.

Hello, its almost 3 days that the complaint is being given for venus geaser repair. But no action is being taken and just trying to manipulate the things which are being said. And making fun fool of customers.
We had called up nearly 6 to 7 times in day.
Is this the service given?
Then better change your staff

Your service request is registered vide call no:[protected] assigned to: m/s. Shri balaji systems for assistance call: venus home appliances on [protected]

When we have got this message that means its registered then y is the staff not responding.
Look into this matter at the earliest.

Hi team,

I have been running around for cash back which i was eligible for.

Sales executive directed that i will be getting after 3months, but i didn't get any. When i reached the store i was told that sales executive has left the job ana other sales executive told that my card was not swiped as per the offer by the executive.

Now when i contact the manager i'm told that executive has left the job and they are not ready to help as well. Only 1executive is helping me.

Please help me if you value your customer.

Sir,
We had bought ifb micro oven in girias anna nagar east and we have got a redeemable gift voucher for rs.1000/- (Rs.500/- x 2 nos). But this voucher is declined by them and we cannot able to buy any products in girias using this voucher. If they do like this than how will i again consider to buy any products in girias. So kindly arrange us to claim the voucher. The details are as follows

Bill no: cs/anr/103827br...

I had purchased new 49" led philips smart tv during this year. Soon after two weeks tv remote was not working properly and the same was informed to the girias store at tambaram. They informed that they will take up the issue and rectify the same. But even after continous follow up for 5 months they have not done anything. Later they informed that i will have to purchase a new tv remote. I have not even enjoyed more than a week with the new remote which is a manufacturer defect. I guess this store selling third rated products in order make routine purchase from the consumer. Also this store doesnt seems reliable for any consumer. I would suggest the readers not go for this store and also i wish to inform about this in all social medias to save consumers hard earned money.

I have purchased onida ac in 2016 april from girias hrbr layout. First of all the installation was not done properly, the guy who had come was not sure about installation but somehow he did it but the water outlet pipe he just did not fix and just kept it down. After that we started using this ac and used it for hardly 15 days. And then we used it once again in 2017 march but to my surprise it did not work. Then i called onida customer care and they informed me that the wiring was not proper, they did something and then it started working. We use it for another 20 days and after that once again 2 days before. And then i had to call onida person to check this error. He came and informed me that mother board is burnt. This ac is one year old hardly used and on top of that it is inverter a. C. How come the power fluctuations could harm this. Moreover my building is secured for such issues. The onida guy said that wiring was not done properly and a single wire should have been used. Now i am just requesting one thing please take back this a. C. And give me some other company which works fine. I believed girias person who sold me this and bought this and now i am in trouble. Please help.

I bought philips sound bar on 30th june 2017 from giriyas cross cut road coimbatore. The very first day when i connected there no sound immediately i have taken to store. They checked and confirmed the problelm and the same would rectified by technician within two days. But it was not done again i asked about it. They said that the refund would be give or wait for a week to replace article. I told them to replace it not repair it. After a week again i contact them, they said that due get problem stocks as released once they got it would be replaced after 15th july. Now they are taking another week to do it. Such a big store, they cannot able to fulfill customer service. It is highly unacceptable by any customer.

I purchased air conditioner from girias and i got a gift traveling gift voucher which was sponsored by sshan marketing for a different tourist places.. As desired ny sshan marketing i forwarded dd for rs.1000/- towards deposit amount which will be refunded after completing my holiday. I opted for ooty.in turn, they have allotted me a resort in ooty... Hillock view resort. It's a horrible place like a bhoot bangla". No people's around except an aged manager. I was forced to stay till my completion of my traveling date, otherwise i don't get my deposit back. This was a horrible experience.

Very worst sevice of delivering product for 15 days still i am not get that product 9purchased at tambaram chennai branch.On 25 th jun i purchased washing machine, stand and cover washing machine delivered next day but still i am not getting stand and cover.Even not getting proper response.Still they telling some reason that not having stack. If stack is not there na why they sell it. Here after i decided to not purchase here. Suggest others to avoid the store.

TODAY I went with my father to purchase a new laptop with total dedication to purchasing one, but the staff there were totally unprofessional, we were treated like they don't care. they didn't showed us any basic courtesy toward us. we walked away purchased DELL LAPTOP from pai worth 57000.And we were not new customers for them just 1 month ago I gifted my mother a SAMSUNG REFRIGERATOR 571 litres. worth Rs 92000 from GIRIAS.

Its your loss I have 120 Batchmates in my MBA college of which 35+ needed laptop i will make sure they don't visit ever to you.. have you attitude with yourself

Hi,
I have purchased a panasonic washing machine on 27-6-17. The store executive insisting for delivery charges of rs.700 - rs.800 as the delivery address is far. Actual distance is around 10 - 12 km and its within bangalore city limits. The store person says that delivery charges is applicable for all products depending on distance. I have not asked for delivery for out of city. Purchase and delivery is in bangalore city itself.

Purchase details:
Store: giriyas, malleswaram, bangalore
Appliance: panasonic washing machine
Delivery address / pincode : rajarajeshwari nagar / 560098
Bill no: fs/msm/1031 dated: 27-6-17

I am not satisfied by delivery charges by giriyas and they are not giving bill for that too.

Please look into this issue before it escalates to customer court.

I purchased Samsung 43KU6000 dt 04/06/2017 from GIRIAS Ambattur, Chennai location on exchange offer. Sales man (dont want to share his name) assured that a team will come & pick your old TV for Rs 6000 (money will be given by the exchange team at time of pick up) & on that assurance I had billed the new one & got it delivered as well.

But after three follow ups & 20 days to the same sales man, who gives me false communication that the exchange team will come today / tomorrow etc has not turned up till date.

This is cheating the customer by giving false information / communication to achieve their own targets.

Very Very disappointed from a unprofessional retail outlet like GIRIAS.

I being a AGM for one of the retail outlet in Chennai, have started spreading this information to all my Retail fraternity about my experience with GIRIAS.

Sanjesh