Girias India Investment Complaints & Reviews

I had purchased TV from Girias store, Velachery, Chennai-42 on 30/6/2018 and opted for credit card purchase through EMI scheme and swiped my credit card for payment of Rs. 48, 500.
The showroom person swiped my ICICI Bank credit card and issued a charge slip for EMI purchase and i was promised that my credit card purchase would be converted to 6 months EMI at 0% interest.
Howveer to my shock, the Bank has debitted the full amount in my credit card statement and when contacted, responded saying that it is the merchant's fault as the EMI scheme was offered by the merchant.
However, Girias Velachery showroom is claiming that it is the Bank's fault
Iam totally disappointed with such unethical behaviour of Girias and their non-cooperation to even

Hi, i am a regular consumer at girias which is at st. Johns road. Today i walked in to your store at 1.30pm to buy a refrigerator as i walked in a lady asked me what i want and took me to the section where the refrigerator is displayed & told just select and she started to use her mobile browsing through it and didn't bothered to assist me in selection. This clearly shows that this outlet is not bothered of sales and the customers doesn't matter then at all. Very disappointed with this sevice for the second time.. Last time i experienced a pathetic service when i purchased my television. Complained there to a another lady who said she is the store manager but she was also not bothered about the customer and didn't convince me to get back in selecting the product. So they are not bothered about the sales and customers... Very pathetic service and approach.

Rgds,
S. Meenakshisundaram
[protected].

Today i. E 15/06/2018 there was an advertisement from girias in "prajavani" news paper mentioning that buy any mobile and get gifts worth of rs 10999 and buy any laptop and get gifts worth of rs 5999. When i went to buy a mobile in girias they said that if we only buy mobile which will cost more than rs 30000, gifts will be given. Then why should girias give false advertisements that buy any mobile and get gifts. When they have mentioned any mobile it means that any mobile with any price. Otherwise they should have mentioned correctly. False advertisement is to mislead the consumers. I have uploaded photo of the advertisement.

I purchased a tv in girias tambaram, chennai yesterday and they promised to do deliver and install today by 12 noon. Tv was delivered only at 4 pm. But no installation till now. Shop or service man mr ilaiyaraja not picking calls and in the end when they picked answer was highly irresponsible and rude that i should wait for tomorrow. Please don't treat customers like this. After repeated tries to the number i'm really irritated and frustrated to hear such an answer. We are asking service for what we have paid and promised.

I have bought refrigerator from your girias mandya showroom vide bill no fs/mn/1232 dated:[protected]. Now water drops is coming from the freezer of the refrigerator. I had complaint about this problem. Your showroom person had not responding for my complaint and finally the problem had detected from service person that the refrigerator top door had blocked from ice and it could be clean. But the water drops goes on coming. Really i got bad opinion on your showroom. So i request you to replace my refrigerator. If you not respond to my request i will file suit in consumer court and post this cheated incidence in media. [protected] nandini

I have purchased this product from girias, bangalore, koramangala branch on 30th dec. They said the product will be delivered the next day and demo will be scheduled on the same day - 31st dec. They were not sure of the timings so i was asked to stay home the entire day. The product was delivered on 31st but no demo happened. They said it will be on 1st jan. Around 3 pm on 1st jan, i got a call from ifb service ([protected]) saying it was a holiday and demo was not possible. It is rescheduled to 1st jan 1130 pm. I have stayed home on all 3 days but demo is not yet scheduled. Now, the coustomer service says it will be done tomorrow. I am never purchasing any product from girias or ifb or paytm. I had purchased products from flipkart and amazon and experience was very pleasant. This is a nightmare and i could not even go anywhere on new years.

We had purchased samsung led tv at girias on 17 october 2017. Girias promised gift items like
1. Little silver stabilizer for tv 32 inch
2. Iron box
3. Head phone samsung

On the time of delivery, delivery people told they forgot to bring the gift items and the told will provide it next day, till date not received and they are not responding for our quiry. We had visited the showroom twice but till no response from the concern people in the show room, always giving false commitment by in charge from girias people. Without having those mentioned items as gift why have to give ads and giving false words to the customers.

This is to inform you about the poor after sales service by your staff.

I bought a whirlpool refrigerator and lg washing machine for inr 51000.. From your outlet for which sales staff mr. Jagan (Mogappair branch, chennai)
Sales staff told us that we will be receiving inr 3500 gift voucher.. Apparently only inr 2500 gift voucher was sent along with invoice during delivery of goods.. Stated inr 1000 can be collected during next visit to the outlet.

Today i visited the outlet to enquire about the balance gift voucher.. Sales staff mr. Jagan who said gift voucher was given to us while we purchased the goods at your outlet.. I was wondering and he was such rude at his statement.

For my understanding even invoice will be sent along with delivery.. That was usual process you follow..

I was so unhappy with the behaviour of your staff and finally i was forced to prove that he is wrong.. This actually makes me not to buy any product in girias henceforth..

Train your staff on customer service not only during sale but also for after sales..

I have purchased lg 49 uj 632 t (4k-uhd) (Smart) led tv on 19.10.2017 at girias investment pvt. Ltd, salem vide bill no. Fs/slm/8463 dated 19.10.2017. Till date the same was not installed at our home. I request to make necessary arrangements for early installation. Even after purchase of tv on the festival of deepavali we cannot enjoy the moment. The service provider from lg service centre, namakkal came today and made very horsed conversion regarding fixing of wall mounting stand and left with out installing the tv. I am very much displeasure with the service provider. Even after making several calls to girias india investment, salem branch, lg service centre, namakkal incgarge, and its md, installation was refused. Hence i request you to do next step for the installation please. Otherwise take back the lg tv and give me some other product if possible.

I have purchased washing machine @girias show room, in gokula, bangalore on 20.10.17, mrp told me rs. 26100/- based in mrp we agreed the final price of rs.21, 230/- but when i received the product mrp on which is rs.24, 800/-. They took back the product saying that they will deliver the product with mrp of rs. 26, 100/- but so far they have not delivered the washing machine.

We went to get a microwave oven convection @ girias bannergatta road, bangalore before diwali. The sales person (Gutyappa) showed us 2 models of lg 2886 brum and 2886 sfu and quoted price for both and we decided to go for the brum one. We were not aware of paytm mall offer - so when we were discussing all those intricate details, the sales person and another guy took our mobile and the payment was made, while he produced the bill which had 2886sfu. Unfortunately for us, we did not notice this at that time.

The product was delivered and amidst festival hungama we did not notice the details. There was a delay in them sending the demo and when we spoke to the sales person about it, he was very rude in responding.

Until the lg service person came for demo we did not notice the difference. Since it was more than 4 days since we made the purchase, we are not in a position to raise this to the shop. We have got the lower version for the price quoted for a higher version.

See sir im a customer and came to shop im going to buy asked for assistance and compared price with amazon suddenly an executive shouted on me in front of my mom dad that he wont see and i gone to siva kumar store manager of indira nagar bangalore he shouting on us like a road sided rowdy i feel very disappointed and all customers came and shouted on him as well but hes saying dont come to girias who doesn't want. My mom dad felt very much insulated and an police officer came and asked him to come and speak to manager but manager is shouting on him also
We all 100% will never come to girias

Hello girias,

I bought the geyser in girias a month back but still the product not received and the same time i bought tv and wahing machine which was received on time. I spoke to the royapuram showroom person and they keep on saying the product will receive soon but i didn't receive it. Im totally fed up with the service and never face this kind incident in my life.. Please don't encourage this kind situation to any of the customer.

Thanks,
Kannan

Hello this is lohith from indiranagar bangalore i have purchased a tv from girias yesterdayay at indiranagr branch near sony signal were mr saddam a stupid sales rep told that he will he will get it installed tomorrow thats today evening now a guy call telling that will give the tv and take the old tv and will install it tomorrow btu we have no clue as in wat time the person would come which indirectly tell that we have to be without a tv for one hole day please make sure he is out of that sales and ask him to do a watch man duty

I have purchased lg washing machine and the same was delivered with wrong rat mesh. While installing the engineer from lg also pointed that the machine may have been opened because of which the rat mesh was changed. The same was conveyed to girias and till now there is no reply. The machine is idle for last 7 days without any action. Request girias to resolve the same at the earliest

We bought lg water purifier from girias keelktalai branch chennai. But within 3 months it got a leakage problem. When asked the branch their reply was we cannot give guarantee to any of items we sell, which was a very easy and escaping answer given by them. Atleast they would have told that we will check with the concerned person and resolve the issue that they are doing or not but atleast the response shud be in a polite manner. Theireland job is to only sell and forget. Please do not buy from girias any branch.

Hello, its almost 3 days that the complaint is being given for venus geaser repair. But no action is being taken and just trying to manipulate the things which are being said. And making fun fool of customers.
We had called up nearly 6 to 7 times in day.
Is this the service given?
Then better change your staff

Your service request is registered vide call no:[protected] assigned to: m/s. Shri balaji systems for assistance call: venus home appliances on [protected]

When we have got this message that means its registered then y is the staff not responding.
Look into this matter at the earliest.

Hi team,

I have been running around for cash back which i was eligible for.

Sales executive directed that i will be getting after 3months, but i didn't get any. When i reached the store i was told that sales executive has left the job ana other sales executive told that my card was not swiped as per the offer by the executive.

Now when i contact the manager i'm told that executive has left the job and they are not ready to help as well. Only 1executive is helping me.

Please help me if you value your customer.

I had purchased new 49" led philips smart tv during this year. Soon after two weeks tv remote was not working properly and the same was informed to the girias store at tambaram. They informed that they will take up the issue and rectify the same. But even after continous follow up for 5 months they have not done anything. Later they informed that i will have to purchase a new tv remote. I have not even enjoyed more than a week with the new remote which is a manufacturer defect. I guess this store selling third rated products in order make routine purchase from the consumer. Also this store doesnt seems reliable for any consumer. I would suggest the readers not go for this store and also i wish to inform about this in all social medias to save consumers hard earned money.

I have purchased onida ac in 2016 april from girias hrbr layout. First of all the installation was not done properly, the guy who had come was not sure about installation but somehow he did it but the water outlet pipe he just did not fix and just kept it down. After that we started using this ac and used it for hardly 15 days. And then we used it once again in 2017 march but to my surprise it did not work. Then i called onida customer care and they informed me that the wiring was not proper, they did something and then it started working. We use it for another 20 days and after that once again 2 days before. And then i had to call onida person to check this error. He came and informed me that mother board is burnt. This ac is one year old hardly used and on top of that it is inverter a. C. How come the power fluctuations could harm this. Moreover my building is secured for such issues. The onida guy said that wiring was not done properly and a single wire should have been used. Now i am just requesting one thing please take back this a. C. And give me some other company which works fine. I believed girias person who sold me this and bought this and now i am in trouble. Please help.