Moglix Customer Care
Moglix.com
Customer satisfaction rating: 35%
Submit a Complaint
36
COMPLAINTS

Moglix Customer Care

Moglix.com

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Address
D-188, Sector-10
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 81 3029 8423  [Whatsapp]
up
14
down
4

Additional info

Headquarters
#04-08/09, Block 79, Ayer Rajah Crescent, Singapore - 139955


Customer satisfaction rating
35%
Complaints
36
Pending
0
Resolved
12
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So far so good - The company responded to our notifications and is working on resolving complaints.

Moglix Complaints & Reviews

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Moglix — faulty product received

 Crystal Kind on Jan 8, 2019
I ordered an vox 1800 watt induction cooktop from moglix on 19/12/18 at time of purchase its delivery date was 26/12/18 but it delivers on 04/01/2018 after th product arrived i unboxed the package the product was i get was novella 2000 watt at first i think it was vox induction cooktop but when i tested product it was faulty it was started irregular and soon my one area of house electricity short circuited, after that i again started the cooktop electricity again shot circuitted

my order id was 2429228

i want my full refund of product that i was paid

after...
Complaint comments  Read comments Complaint category Other

Moglix — non refund of returned product 2384419 [Resolved]

 jiths123 on Dec 9, 2018
I had purchased one luminous inverter trolley in november and paid the same while delivery. The item was damaged on arrival so i requested for refund. The item was reverse pickedup and delivered also back to them. The same was acknowledged by moglix. I gave them the details of bank account for refund and after 10 days they said it is bounced due to incorrect information. Now i again sent another bank account details, till now the amount has not yet come. Several emails are sent by me. I called the customer service centre several times which says they the refund is in process. I have not been given...
Complaint comments  Read comments [3]Complaint category Online Shopping

Moglix — payment deducted from my account but moglix showing payment failed [Resolved]

 ashiz90 on Dec 3, 2018
I purchased a fair deluxe 360 degree easy magic floor cleaning mop, on moglix for rs 550. I paid using google pay. Payment is deducted from my bank account. However moglix is showing payment failed against my order.
There is no option for raising complaint on website. I have attached screenshots of payment confirmation on google pay and the order status on moglix....
Complaint comments  Read comments Complaint category Home & Garden

Moglix — submersible pump order paid but not received [Resolved]

 Anant_ranjan on Nov 1, 2018
I have ordered kirloskar submersible pump 1.5 hp on on 24/10/2018 on moglix by paying ₹10890 online.It was showing delivery date on 01/11/2018.But it was showing any tracking detail till date .Now its status is showing product returned.
It has not given any info on call or mail.There is no update regarding my payment if it has returned.Also there are no option to contact them..i am not getting response from whatsapp number mentioned on moglix site....
Complaint comments  Read comments Complaint category Products & Services

Moglix — d-shackles kepro make [Resolved]

 Lokesh Bais on Oct 22, 2018
We have ordered
Kepro 4.75 ton d-shackle screw pin, kdssp005 - 02 nos
Kepro 6.5 ton d-shackle screw pin, kdssp006 - 02 nos
Kepro 9.5 ton d-shackle screw pin, kdssp010 - 02 nos

From moglix.com vide order no 2363976

But we received 04 out of 06 d-shackles in rusted conditions. These type of cheating are very shameful for online marketing and such sites should be banned from doing online marketings....
Complaint comments  Read comments [1]Complaint category Other

Moglix — different model received & both keyboard not working [Resolved]

 vsharma@nsctpl.in on Oct 22, 2018
This is to inform you that, i have order the technotech 301a usb mini keyboard from your online website on 8-oct-2018 and this product received by 15-oct-2018 after that i have check this product was different model received and both keyboard are not working.

I have raise the compliant of my product but till now no action taken from moglix support team.

Regard
Vipin sharma...
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Moglix — kyocera printer purchase its document processor is not working [Resolved]

 kamal vishwakarma on Oct 17, 2018
That i was purchase kyocera printer fs-1120mfp on dt 29.09.2018 on line delivered on 10.10.18 today 17.10.18 printer installed by kyocera engineer but he find problem in document processor is not working there is not any damaged in dp dp is not working
So please replace my printer as soon as possible
Kamal vishwakarama advocate
289, 1st floor old post office building napier town jabalpur mp
M [protected]
Order no[protected] invoice no ms[protected]
Saler name softek office products pvt ltd...
Complaint comments  Read comments Complaint category Computers & Accessories

Moglix — 12w cool day white led bulb [Resolved]

 Jitumani Das on Sep 22, 2018
Today[protected] saturday i receive an order by curier from moglix by 30 nos of 12w coolday white led bulb by order no. 2350794, after i receive the package i plug the bulb with an electric. And after switch on the holder the bulb automatically give a sound like a little blast and the bulb slowly decrees his power and its shut down forever. So i request to reverse pickup the order as far possible. Thanking in anticipation....
Complaint comments  Read comments [2]Complaint category Other

Moglix.com — shoes [Resolved]

 T P Ranganathan on Sep 15, 2018
Order ref : - # 2346217 dated 5th sep 2018
Paid in full by internet banking payment channel.
They informed that item is shipped on 6th september.
Courier partner: delhivery surface
Tracking number:[protected]
Not delivered till 15th of september 2018.
No proper answer. Only that it will be delivered soon.

10 days to deliver one pair of shoes in india to a city like bangalore.
No wonder amazon and flipkart will gobble the competition like them....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Moglix — about v-guard crystal plus stabilizer. [Resolved]

 Swaminathan Kothandaraman on Aug 28, 2018
Dear sir, my order number is 2334488. I received v-guard crystal plus stabilizer but the stabilizer is not a fresh peace because there is no company seal in this stabilizer, no guarantee card, no fixing screws, no marking band for screw fixing, no sticker in the middle of the stabilizer (Electronic voltage stabilizer) and full of scratchas on both sides. So, i want to return back my v-guard crystal plus stabilizer. I already sent two mails with all side photos to you. This is for your kind information. Pl. Kindly take action for this stabilizer. Thank you sir....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Moglix — v-guard crystal plus stabilizer [Resolved]

 Swaminathan Kothandaraman on Aug 28, 2018
Dear sir, my order number is 2334488i i received v-guard crystal plus stabilizer but the stabilizer is not a fresh peace because there is no company seal in this stabilizer, no guarantee card, no fixing screws, no marking band for screw fixing, no sticker in the middle of the stabilizer (Electronic voltage stabilizer) and full of scratchas on both sides of the stabilizer. So, i want to return back my stabilizer. This is for your information. I already sent there mails about this stabilizer. This is for your kind information. Thank you sir....
Complaint comments  Read comments Complaint category Electronics & Appliances

Moglix — refund of cancelled product [Resolved]

 Harminder S. on Aug 28, 2018
I had bought on dated 24/08/2018 the oroduct home pro 16 ltrs car washer from moglix... Then due to some. Reason i cancelled it but still have not received refund of amount rs 1739 in my account and also i am not getting any information about refund of my money. Please help. I am attaching snapshot of order details of product alongwith. Thanks in advance
Harminder singh
[protected]
Ambala, india...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Moglix — not received the package

 Prabhakar Mannuru on Jul 10, 2018
Moglix is really fraud and cheaters. Worst customer service Please don't buy anything from moglix any body.

Order no 2306970.

I placed an order on June 8th estimate delivery date is June 17th. Till now (July 10) I have not received the product. I called so many times to customer care. Every time I call customer care representative said to me " wait 24 hours you will get the product if not we will cancel the order" but it's not happening. I sent emails also but no response.

Please don't buy anything from stupid moglix...
Complaint comments  Read comments [1]Complaint category Online Shopping

Moglix — I'm a complaint about the return of the product

 Sundaram Mishra on Jun 8, 2018
Dear team,

I purchased v-guard vg[protected]v electronic voltage stabilizer. The product is not fit in my a. C and i want to return and refund the same.

I'm really not happy with the service.

It's delayed in delivery also.

Quality of the product is very worst. I didn't expect this from you guys.
Adapter port also damaged.

Please refund the amount as soon as possible.

Order id : 2302697 | 1 item | placed on :[protected]...
Complaint comments  Read comments [2]Complaint category Appliances

Moglix.com — cheats

 GB PN on Apr 23, 2018
Hi guys, don't get lured by these cheats.
They offer crazy deals and rip you off in broad daylight. They even offer extra 2% discount for prepaid payments.

Order id : 2280954, v-guard vg[protected]v electronic voltage stabilizer

They put a hole in my wallet for 2700rs. I placed a ac stabilizer.

Everything that this website is built on is fake, wonder how they move freely in this country.

Trust me and don't regret it later....
Complaint comments  Read comments Complaint category Electronics & Appliances

Moglix — accu-chek active glucose monitor with 10 free strips = 02 nos

 Bijoy Dasgupta on Mar 28, 2018
Placed order of the accu-check active glucose monitor with 10 free strips = 02 nos vide order no - 2272921 placed on[protected] and paid through paytm wallet for rs 2547.77 accordingly debited from my account and on the same date i. E on[protected] cancelled the above order, but the amount not refunded. So you are requested to kindly arrange to refund the said amount immediately...
Complaint comments  Read comments Complaint category Electronics & Appliances

Moglix — damaged product

 Vinothkumar Krishnasamy on Mar 14, 2018
Dear team,

I purchased a weight scale below are the details. The product is damaged and i want to return and refund the same.

I'm really not happy with the service.

It's delayed in delivery also.

Quality of the product is very worst. I didn't expect this from you guys.
Adapter port also damaged.

Please refund the amount as soon as possible.

Order id: 2266099 placed on 3-3-2018...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Moglix — the industrial weight scale damage

 Philetta Serrao on Mar 8, 2018
Dear sir/madam,

I purchased a weight scale below are the details. The product is damaged and i want to return and refund the same.

This is the most disappointing service which was offered had to gift the same to one of my client and he sent this picture when opened.

Its highly embarrassing and your site does not have return policy also they send damaged goods and duplicate stuffs

Kindly assist me on this matter at the earliest.

My orders

Order id : 2263902 | 1 item | placed on :[protected]

https://cdnx1.moglix.com/web/dist1/assets/img/placeholder.svg
Complaint comments  Read comments [1]Complaint category Utility Services

Moglix — order canceled but no refund

 Vanlal Hriata on Feb 23, 2018
I made an order with my online banking for an item (Cera ocean quarter/half turn cl217 wall mounted sink cock) costing rs 1101 on 5th feb @ 22:28. It was confirmed on the next day but not despatch even after 10 days. Then, out of frustration i canceled the order with the expectation that my money will be refunded back to my bank account within a week or so. But no refund or even a single msg or information is to be heard from moglix.
I have done online shopping in different shopping sites, but never have i experienced as with moglix....
Complaint comments  Read comments [2]Complaint category Appliances

Moglix.com — fraud company

 Mohammed Asif Inamdar on Feb 1, 2018
Hello friends i like to introduce u that (Moglix.com) company is completely fraud & cheater company i ordered 2 products from them 1 month before & delivered in 10 days but i received 1 wrong product i complained this issue with them & they taken back after 5 days & received them in 11 days & after 9 days no response i called them & asked whats the update & now they are telling me they received damaged & used product from me before sending back the product already captured photo & sent them this will very fresh.
1 shocking sms i received on same day when i order this. They don't have this...
Complaint comments  Read comments Complaint category Electronics & Appliances

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