Moglix Customer Care
Moglix.com
Customer satisfaction rating: 5%
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24
COMPLAINTS

Moglix Customer Care

Moglix.com

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Address
D-188, Sector-10
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 81 3029 8423  [Whatsapp]
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1
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1

Additional info

Headquarters
#04-08/09, Block 79, Ayer Rajah Crescent, Singapore - 139955


Customer satisfaction rating
5%
Complaints
24
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Moglix related photos (6)

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Moglix Complaints & Reviews

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Moglix — not received the package

 Prabhakar Mannuru on Jul 10, 2018
Moglix is really fraud and cheaters. Worst customer service Please don't buy anything from moglix any body.

Order no 2306970.

I placed an order on June 8th estimate delivery date is June 17th. Till now (July 10) I have not received the product. I called so many times to customer care. Every time I call customer care representative said to me " wait 24 hours you will get the product if not we will cancel the order" but it's not happening. I sent emails also but no response.

Please don't buy anything from stupid moglix...
Complaint comments  Read comments Complaint category Online Shopping

Moglix — I'm a complaint about the return of the product

 Sundaram Mishra on Jun 8, 2018
Dear team,

I purchased v-guard vg[protected]v electronic voltage stabilizer. The product is not fit in my a. C and i want to return and refund the same.

I'm really not happy with the service.

It's delayed in delivery also.

Quality of the product is very worst. I didn't expect this from you guys.
Adapter port also damaged.

Please refund the amount as soon as possible.

Order id : 2302697 | 1 item | placed on :[protected]...
Complaint comments  Read comments [2]Complaint category Appliances

Moglix.com — cheats

 GB PN on Apr 23, 2018
Hi guys, don't get lured by these cheats.
They offer crazy deals and rip you off in broad daylight. They even offer extra 2% discount for prepaid payments.

Order id : 2280954, v-guard vg[protected]v electronic voltage stabilizer

They put a hole in my wallet for 2700rs. I placed a ac stabilizer.

Everything that this website is built on is fake, wonder how they move freely in this country.

Trust me and don't regret it later....
Complaint comments  Read comments Complaint category Electronics & Appliances

Moglix — accu-chek active glucose monitor with 10 free strips = 02 nos

 Bijoy Dasgupta on Mar 28, 2018
Placed order of the accu-check active glucose monitor with 10 free strips = 02 nos vide order no - 2272921 placed on[protected] and paid through paytm wallet for rs 2547.77 accordingly debited from my account and on the same date i. E on[protected] cancelled the above order, but the amount not refunded. So you are requested to kindly arrange to refund the said amount immediately...
Complaint comments  Read comments Complaint category Electronics & Appliances

Moglix — damaged product

 Vinothkumar Krishnasamy on Mar 14, 2018
Dear team,

I purchased a weight scale below are the details. The product is damaged and i want to return and refund the same.

I'm really not happy with the service.

It's delayed in delivery also.

Quality of the product is very worst. I didn't expect this from you guys.
Adapter port also damaged.

Please refund the amount as soon as possible.

Order id: 2266099 placed on 3-3-2018...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Moglix — the industrial weight scale damage

 Philetta Serrao on Mar 8, 2018
Dear sir/madam,

I purchased a weight scale below are the details. The product is damaged and i want to return and refund the same.

This is the most disappointing service which was offered had to gift the same to one of my client and he sent this picture when opened.

Its highly embarrassing and your site does not have return policy also they send damaged goods and duplicate stuffs

Kindly assist me on this matter at the earliest.

My orders

Order id : 2263902 | 1 item | placed on :[protected]

https://cdnx1.moglix.com/web/dist1/assets/img/placeholder.svg
Complaint comments  Read comments [1]Complaint category Utility Services

Moglix — order canceled but no refund

 Vanlal Hriata on Feb 23, 2018
I made an order with my online banking for an item (Cera ocean quarter/half turn cl217 wall mounted sink cock) costing rs 1101 on 5th feb @ 22:28. It was confirmed on the next day but not despatch even after 10 days. Then, out of frustration i canceled the order with the expectation that my money will be refunded back to my bank account within a week or so. But no refund or even a single msg or information is to be heard from moglix.
I have done online shopping in different shopping sites, but never have i experienced as with moglix....
Complaint comments  Read comments [2]Complaint category Appliances

Moglix.com — fraud company

 Mohammed Asif Inamdar on Feb 1, 2018
Hello friends i like to introduce u that (Moglix.com) company is completely fraud & cheater company i ordered 2 products from them 1 month before & delivered in 10 days but i received 1 wrong product i complained this issue with them & they taken back after 5 days & received them in 11 days & after 9 days no response i called them & asked whats the update & now they are telling me they received damaged & used product from me before sending back the product already captured photo & sent them this will very fresh.
1 shocking sms i received on same day when i order this. They don't have this...
Complaint comments  Read comments Complaint category Electronics & Appliances

Moglix.com — non receipt of the five pairs of the hilson, z+1 make, safety shoes

 dyeetakl1 on Nov 25, 2017
Dy. Ee testing akola under maharashtra state electricity transmission company ltd had placed an online order for purchase of eight pairs of hilson make, z+1, safety shoes for departmental employees. The payment of rs.14400/- was made on 06th october 2017 through neft to m/s moglix account. After payment, m/s moglix didn't not deliver the product for one month. After constant follow up with m/s moglix on their emails namely business@moglix.com and care@moglix.com, the e-commerce outlet delivered only three pairs of said shoes in installments. Out of eight pairs five pairs are still to be delivered....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Moglix — de

 mahesh pansare on Sep 29, 2017
Just i have purchase 3 blade urja light 2 no fan rs.1439/-only, found in 1st attempt it was damaged and motor jam coulor diff. So plz return for goods, order ino. Qqniqzeoa-2213397dt. 18/09/17, your goods quality is very poor i am not satisfied for received products than me advice for you not a wrong communicate by internet for customers, plz repalce...
Complaint comments  Read comments Complaint category Home & Garden

Moglix — moglix scamming customers

 Ishwar Saunshi on Aug 30, 2017
This is how moglix operate

1> they offer higher discounts to attract customers.

2> after customer orders product they immediately confirm the orders.

3> then begins hunt for the cheapest refurbished damaged or faulty product available in the market.

4> if not found after 20days they will ask you to take refund.

5> once the cheap product is found they ask the seller to ship the product without any quality check.

6> its takes aweful amount of time to ship the order since they are keep trying for lower priced...
Complaint comments  Read comments Complaint category Home & Garden

Moglix — fan damaged

 Maddheshiya on Jul 20, 2017
Just i have purchase 3 blade urja light 2 no fan rs.1460/-only, found in 1st attempt it was damaged and motor jam coulor diff. So plz return for goods, order ino. Qqniqzeoa-137573 dt. 14/07/17, your goods quality is very poor i am not satisfied for received products than me advice for you not a wrong communicate by internet for customers, i am very very harful....
Complaint comments  Read comments Complaint category Employees

Moglix — Poor product

 DrKrishna Gopal Birmiwal on Jul 1, 2017
Brought a Virgo weighting machine just 3 months back from www.moglix.com. now it's showing false reading. Please help me in replacement. Order no XMTCDNGGS invoice no Moglix 1075283. I also check it by replacing battery but in vain. I never expected such a poor product. Very unsatisfactory and pathetic experience. Even I tried contacting mobilax by email but they are not replying me...
Complaint comments  Read comments Complaint category Health & Beauty

Moglix.com — M Ramesh Babu Order Id.JBIYKASLX

 Mramesh Babu on May 17, 2017
Moglix
02/14/2017
Invoice #moglix1059782
Billing & delivery address.
M ramesh babu | kusumitha, digitl studio c block
Vemagal, kolar, karnataka, | 563101 kolar | india |
[protected]
Order number:
Jbiykaslx
Order date:
02/14/2017
Payment method:
Cash on
Delivery
Rs. 351
Carrier:
Moglix
Product / reference unit price
(Tax excl.)
Unit
Price
(Tax
Incl.)
Discount qty total (Tax
Incl.)
Ibs combination screwdriver set,
Vlm41tol...
Complaint comments  Read comments Complaint category Wedding services

Moglix — Cordless drill and screwdriver set

 Awmpuia Bualchhuak on Mar 1, 2017
Ordered black & decker 12v cd121k50 cordless drill and cheston srew driver set ch-6032a.
I received wrong charger (6v instead of 12v) and the battery was almost completely drain, after charging with the correct charger for about 5 hour the drill will only run 10 second and the battery got drain again.
For the srew driver set they sent me cheston ch-tk6036 which is of cheaper value.
I request for reverse pickup through mail and live chat many times for the past 13 days and got replied that an arrangement will be made for the same but nothing of sort happen till date. It has been...
Complaint comments  Read comments [1]Complaint category Online Shopping

Moglix — Weightrolux digital personal body weight electronics glass bathroom weighing scale payment done

 Rajat Khandelwal (R k) on Feb 22, 2017
I have purchased a weihtrolux digital personal body weight electronics glass bathroom weighing scalebut it hasnt been placed and amount has been deducted of rs 579 from my mobikwik account linked with the no [protected].
My id at moglix is given:-
Email-khandelwalrajat699@gmail.com
Mob no-[protected]
I have also complained to the moglix about the issue and they sent me a message with ticket no #206636 but haven't replied yet. Please help me...
Complaint comments  Read comments [1]Complaint category Weight Loss Products

Moglix — Order not received even after 20 days [Resolved]

 TulasiKrishna Inturi on Nov 22, 2016
Dear Sir / Madam,

I had not received the order FVVOXQLUD which was placed on 01 November 2016 till today and its almost a month. I really feel very sorry for you as I wonder what is going on at Moglix ? Is there any responsible person who can handle the situation efficiently ? Shipping the consignment to the wrong address shows your inefficiency and casual attitude towards the assignments and orders ! Also as per your previous trailing mail of apology more than two times of 24 business hours are completed. I wonder still how much time you require. If you are not efficient and responsible...
Complaint comments  Read comments Complaint category Online Shopping

Moglix.com — Not initiating my refund since 2 months

 Sarthakarora.1997 on Nov 20, 2016
This is regarding Order No. EUGMCIOCT.
What a poor response.. I have asked them for the refund of my product 2 months ago as i recieved a defected item.. Since that day i havent recieved any calls or mails regarding.
They too asked me to send the pics of the defected item and i did that within the same hour but no use. FAKE PROMISES.
After that they asked me to submit my bank account details.. I provided them my details too but after that I waited for about a month but no refund..
I tried calling them hundreds of times but everytime their customer executive is busy.....
Complaint comments  Read comments Complaint category Computers & Accessories

Moglix.com — Refund not initiated sice 1 month

 Arpanjain14 on Nov 16, 2016
This is regarding order no. Eugmcioct.
What a poor response.. I have asked them for the refund of my product 20 days ago as i recieved a defected item.. Since that day i havent recieved any calls or mails regarding.
They too asked me to send the pics of the defected item and i did that within the same hour but no use. Fake promises.
Then they asked me to send the bank details i send them those details too but its been over 10 days there is no response from the company and whenever i try to contact them their it dont connect me with their customer care.. Disgusting it is.....
Complaint comments  Read comments Complaint category Computers & Accessories

Moglix — Failed urja lite 50w led flood light

 Dharam Pall on Sep 12, 2016
I had purchased Urja lite 50W led flood light vide your invoice noMS8B50ZZ7/16-17/0460 dtd.06/13/2016 against order no.[protected], which had failed within 60 days as against warranty of one year and the failure was reported to my consumer court.com on10/08/2016 for replacement or refund of cost amounting to Rs. 949/- and which was acknowledged vide their mail dtd. 13/8/2016 and followed on 20/8/2016, 26/8/16 abd7/09/2016. But I regret to inform that neither any action to replace the defective product nor refund of cost has been taken so far. It will not be out of place to mention that even during...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

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