Moglix
Moglix.com
Customer satisfaction rating: 61%
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140
COMPLAINTS
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Moglix Customer Care

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Address
D-188, Sector-10
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 81 3029 8423  [Whatsapp]
up
64
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23

Additional info

Headquarters
#04-08/09, Block 79, Ayer Rajah Crescent, Singapore - 139955


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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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61%
Complaints
140
Pending
12
Resolved
81
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Moglix Complaints & Reviews

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I have purchased a High Living Exclusive Black Leatherette High Back Office Chair from moglix.com on[protected]. I recieved...
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Recently I placed a order of kyocera 2040 dn photocopier .I got machine but bill not on my bussiness detail while I add my...
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I have bought a pair of shoes .
Order I'd 3451778
On wearing and walking I felt discomfort and my right heel...
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I had placed an order for Surya light ceiling fan (combo) on August 3rd, valued RS 1788 INR as it showed 5th August delivery...
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I have ordered 1 printer machine on 15th aug 2021 and that time mogix given me delivery time was 19th August 2021. I caller...
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I received my order with order id 3421072 yesterday. I found there is big difference on your delivered product as compared...
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I ordered gas stove glass top ten of quality but I received only one tag of ten quality when I picked thd parcel I refused...
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I received a pair of shoes today. By opening the pack found a defect in one. How can I return it? I have down loaded the App but in my orders list this item is no displayed. My order ID No. Is 3393031. HELP ME.
Aug 05, 2021

Complaint Status

Moglix customer support has been notified about the posted complaint.
Hi Sir, As per our records, we have recalled the defective product and dispatched the correct product. Your order will be delivered in next 3-4 days. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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    We have delivered your moglix order:[protected] on 19-Jul to Sunilkumar, For feedback pls click fb.xbees.in/QO0nZfW5 Xpressbeesbr...
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    We have order 2 Pec. Generic 1010W 6kg Demolition haammer wwwith 2 chiesel and paid by Razorpaybharatqr of Rs. 9468 Ref No....
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    Halmet Large comin no large return
    Please argent
    3XL give me
    Jul 26, 2021

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    Moglix customer support has been notified about the posted complaint.
    Hi Sir, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
    1 Comment
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      Moglix — Toner - Printer [Resolved]

      I have putchased HP Laser Printer but not received tonner inside the printer nor received the tonner cartridges...
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      Bought chairs from Moglix Online, Chairs poor quality products fake leather tears in 2 months & they say no warranty on leather
      Wheels of chair break in 2 months
      feel Cheated with Moglix as in warranty they say no warranty on leather which has cracked and tearing in just 3 months
      Jul 19, 2021

      Complaint Status

      Moglix customer support has been notified about the posted complaint.
      Hi Nitin, Please share your registered email id/order number so that we can check what went wrong. You can also contact us at[protected].
      1 Comment
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        Wrong product with a different model number was delivered. But now they have rejected the replace or return request. Ordered...
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        The printer was ordered after making payment to Mr Gaurav online employee of Moglix Ph no..[protected].

        Not...
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        Dear team
        I purchased blaupunkt car radio (protucted)colombo130bt stereo
        The product is not working
        In my a C and i want to return and re fund the same
        I'm really not happy with the service
        It's delayed in delivery allso
        Quality of the product is very worst l didnt expect this from you guys

        Please re fund the amount as soon as possible

        Order I'd .3346975
        Quantity .1
        Placed on. (protected)
        Jul 10, 2021

        Complaint Status

        Moglix customer support has been notified about the posted complaint.
        Hi Sir, as per our records we have delivered the same product for which you have placed the order for. In such scenario, we are unable to recall the product. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
        1 Comment
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          I had returned an incomplete product to moglix. From the day of return from my end, it's been 30 days. The delivery is still lying in the supplier city for almost 16 days now and moglix just informs that they can initiate the refund after the delivery. It is unimaginable to think that a delivery is lying in the city for 16 days without being returned.
          Even with multiple follow ups, no update on any progress neither any SLA's defined to update me that what they are doing for such logistics failure while holding up my money.
          Order number 3318048
          Jul 08, 2021

          Complaint Status

          Moglix customer support has been notified about the posted complaint.
          Hi Sahil, We deeply regret the inconvenience caused to you. We have escalated the issue to our Logistics team. Kindly provide us 24-48 hours in order to share the update with you. In case of any further concern, please contact us at[protected].
          1 Comment
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            I had ordered Allen cooper steel toe shoe with order id - 3337376 dt 13.6.2021. The estimated delivery time was scheduled in a week. But its nearly 20 days over & still I dint receive the product as on date. No tracking details available for the product.
            Jul 03, 2021

            Complaint Status

            Moglix customer support has been notified about the posted complaint.
            Hi Charles, We deeply regret the inconvenience caused to you. As per our records, order has been delivered to you on 5th July. In case of any further concern, please contact us at[protected].
            1 Comment
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              Moglix — By not receiving order [Resolved]

              I had ordered a gum boot on 22nd June 2021. Estimated delivery date was 29 June. From 27 June I am continuously calling customer...
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              The order was delivered on 10th June, 2021, one of the bins was defective with a broken wheel. Request for replacement took many attempts. Finally it was accepted. Pick up for replacement was pathetic, they kept sending people even after it was picked up. And now I am still waiting for the replacement despite many reminders and mail. They keep replying they will update the status within 24-48 hours which still hasnt happened. Requested them to refund my money if they cannot deliver. Same answer.
              Jun 28, 2021

              Complaint Status

              Moglix customer support has been notified about the posted complaint.
              Hi Ruli, We deeply regret the inconvenience caused to you. As per our records, refund against your order has been successful on 30th June. In case of any further concern, please contact us at[protected].
              1 Comment
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