Girias India Investment Complaints & Reviews

Dear Sir

i purchased 7Kg washing machine on 4th Sep 2022 from Gerais electronic city phase -1, and very Next day the product is delivered in evening. But 4 days gone still installation not happen. After lot of follow-up and call finally they send the engineer late night 10pm for installation. But when the engineer open the box there is a dent on the machine. For which i already inform the respective store and also inform Vishwa the store manager.
The service from the store is very poor and the responsibly also less. at list the inform to the customer if any delay. As per my knowledge after delivery of items with in 24hr, the installation should happen. but including today 120hr gone but no movement. Its seems very poor service . Hence fourth i never recommend any one to take from girias.

It's not been 6 months we bought TV from Giriyas showroom Pondicherry. We can see the visible grid lines on the display while playing on the screen. We raised complaint multiple times to the showroom. We are not getting any proper response from the team.

Good evening,
Today I have purchased the above product at Girias Investment P, Ltd, Theni, Tamil Nadu. The above product MRP price is Rs.805.00/_ but your shop has billed for Rs. 893.57/-. They are informing Rs.2042 MRP price bajaj MX35N IRON BOX is Rs.3600/- . Salesman are also cheating and manager also agree for that cheating, worst ever shop I have visited, it is cheating people's. Money, Hereafter never visit your and never advise anybody to your shop. We need a solution to this and otherwise will move further proceedings

To,

Team Giriyas,

I, S.Raja Pandian Purchased- 5 Hitachi Air Conditioners from your Dealer Store- Giriyas, Located at Melai masi Street Madurai on Date:[protected], Invoice No: CS/MDU/30897

My Complaint.

A, Start: Unfortunately I trusted GIRIAS chain of stores, to purchase the said A/C’S and the Blunder we made was, that we got convinced by the sales team of GIRIAS to buy HITACHI A/C’S, as the Sales team guaranteed that it offers the best quality, durability and best after sale Services.

B, Reality: within two days of Purchase Two out of 5 A/C’ were not working, Only After repeated request they were replaced.

C, Current Situation: Out Of the originally Bought 5 A/C’s Two more AC’S are not in a working state. Pls note all the A/C is under warranty

D, Request For Replacement: From 2 months my Family Members are constantly requesting, reminding the team of GIRIAS to replace such Faulty A/C’S, but all in vain. The Giriya’s store Manager Mr.Bala has constantly been giving fake promises about exchanging today, tomorrow and so on . He says I have got the confirmation about the replacement from Hitachi but the company has not delivered the unit.

E, Complaint: I had purchased the Said A/C’S for Parents, who are Senior Citizens, I purchased in bulk only Hitachi Brand of A/C’S, only From GIRIAS Store for my parents residence, believing that I am gifting them best brand from a reliable store, however reality is completely different after spending lakhs of rupees I have bought only your unprofessional ignorance to our grievances, No proper response, delaying/avoiding tactics by your team and harassment to my aged parents.

F, Course Of Action: As your paying customer I refuse to be played by your delaying tactics and unprofessional customer service. I am tired of your (GIRIAS/HITACHI) teams dodging attitude. I hereby inform you, that if your team’s don’t provide the Said AC’S replacement mentioned in the clause C, then I shall take my complaint on every possible Digital & Media platform and shall also pursue all legal options present before me because I refuse to be tortured & ignored by your so called multi Chain of Stores & MNC Brand.

Awaiting Your Immediate Response.

Below I am attaching the Details of Sales Representatives who I have been in touch for my grievances . Invoice Copies for your reference of the above mentioned matter.

1, Giriyas Madurai store manager : Mr.Bala Contact No: [protected]
Kindly do the needful

I have bought the Whirlpool fridge(340L) from GIRIAS on 02 Jul'22 at Karur. After the full payment it was confirmed over the phone that they will send the fresh piece from the warehouse(godown) but still they delivered the displayed piece which was like a used one. During the Demo we got to know that this was the displayed one. So we approached and after a long discussion they accepted finally and agreed to replace with a brand new one. Still that has not happened after 10 days and now the sales person speaks differently and bit rudely. Saying like you listen to us first and there is no hard rule that we should not send the display piece and all.

I got a whirlpool fridge, now it has damaged and they took my old fridge too . They are refusing to replace it and even give my money back for the old fridge, these guys are just frauds

I have purchased Whirlpool washing machine on girias tirunelveli on the year 2021.. but now the washing machine has some problem.. I want to register to complaint on Whirlpool service .. they ask bill.. but the bill was missed .. afterthat i asked girias tirunelveli to get my bill duplicate copy .. they told there is no way to take a copy...he says After 14 days the bill details erased automatically from system.. is this possible .. I think girias always fooled their customers..if it's erased automatically how can they filled gst

Very bad customer service we bought one washing machine after all billing the are demanding 500rs for delivery charge as they not said before billing if we questioned to manager they are behaving like harsh very bad service I won't recommend to any one to buy at girias competitive like reliance croma n pai they are very good in all part
Highly disappointed

Hi Team, I'm Divya. I have an issue which I wanted to highlight and need solution. So Im reaching you out.

Registered Name - G RAVI
Purchased Haier tv on - 3 Jan 2022
Branch - T nagar, chennai, Tamil Nadu
Has issue with tv remote - from May 2022
Complaint raised with GIRIAS on - 24 may 2022

I was informed by the GIRIAS team that they would reach the Haier service center and get back to me within 2 working days. I raised complant on 24 may 2022. I waited till today (10 June 2022) with no response. Hence I contacted Haier customer care. And now I came to know that my warranty got expired on 3rd June.
Since I raised complaint in May month with GIRIAS I'm not ready to accept this. So I contacted GIRIAS back today. But the response received was very harsh.

They says that "no company will give warranty for tv remote, you cannot question us by speaking to someone else from the customer care" which was very rude. Now I'm unable to handle it.

I want this to be sorted.

I don't know name of the person who spoke to me v rude on call. However post conversation with Helen Kumari I spoke to him. She is the one who gave the phone to him. So definitely she would know with whom I talked with.

Regards,
Divya Ravi

The spin option doesn't work as it says un-balanced all the time. The wash works fine though. Just that after rinse the spin errors out and does not proceed further. So, we had to manually dry the clothes.

I bought one l g ac on[protected] and i lost my bill when i contacted about this to tajmbaram branch chennai for duplicate bill they ssaid that ican get in the app using my mobile no otp but the app asked my mail id also to send otp both mobile no and email on trying this the otp sent to mobile no only not to email tried out for several times for the past three days same result was there their server is not functioning to the standard
kindly issue me the duplicate bill for the purchase made at tambaram chennai
L Anthuvan cell [protected] [protected]

Hello Girish

I have brought Symphony air cooler in Girias Tambaram on 28/03/2022. I lost my hard copy. I want soft copy of my bill copy to my email address. The registered phone number is [protected] and my name is Vigneshwaran V.

Stove repair

Good morning sir my name is manoj kumar, i have bought more establisment from you, two days ago, i had come to your company, why would you say that the cooker is free for the purchase of air conditioner, i went there and asked your staff for information, i have him asked before and he did not answer correctly, ok i so i got the stuffi needed, i needed ro water, i asked your staff if the house needed it, the anwer he gave, everything is stuck in your home as an electronic item's, you will die at the age 60 and you will die at the age of 40, that's what he told me ask and you will know that I can fight within your company, yet one of the reason why I did not fight there was because I was one I am the manager for the company if I fight there customers there may frown, now knowing that, i stepped back, he must have responded to that word, if not I will do what I can, I really like your Company, do not act by keeping employees like this, I need respect for myself, he needs to talk to me, his name is ramasamy

Hi, i have purchased washing ( Whirlpool) from girias RT nagar branch. They took 3 days to get it delivered after several times of follow up. Later i had also purchased washing machine stand and cover, i have made the payment but i haven't received the products yet. I have called the store more then 10times it's been 2 weeks for now and the only reply i get is tha " it will be delivered tomorrow" the order hasnt reached it. This is worst service by one of the known appliances brand, worst service and worst customer care. Mallikarjuna is the seller and the manager of the store is fooling & is responsible. I need refund for this rediculous service provided by girias RT nagar branch blr.

Girias dealership is unreliable and cannot be trusted with the products they sell. Very disappointed service and absolutely not satisfied. Their salesperson was unknowledgeable and refused to hear consumer complaint. After purchasing 3 burner Preethi Blu flame power burner gas stove, we found a product defect. Girias dealership refused to exchange but later agreed after looking at the product. Now they changed their mind and they refused to exchange with an argument that billing cannot be cancelled, even though Preethi company technician confirmed the defect. Very deceiving and dishonest salesman and owners. Do not recommend business with this dealership, ever.

Hi
I had purchased a LG double door fridge from Girias for last last week.
Once received the fridge in my home when I was opened I saw shocked bcoz its damaged for 3 and 4 place after that I'll inform the showroom about the problem they are not answer probably they said not my side mistake LG service people only response this problem and again I call LG people they said not my problem u can call showroom both people blamed the issues.

Name - PAVITHRA AYYAMUTHU
Order/Purchase/Transaction Date - 14/04/2022
Invoice/Transaction Ref no - FS/SLM/13431
Amount paid - 29500
Mode of payment - Cash/Online/Debit/Credit card.
Order ID - Card - Rs. 5463 (Ref[protected] /by finance - Rs.24037 (Ref[protected]RV/SLM/360)
Invoice time - 17:53:44
Showroom name - Girias salem five roads branch
Salesman - Nandakumar N -4118

The worst service by Girias as well as LG

Regards,

Pavithra A
[protected], [protected]

I purchased one Volta's 1.5 ton air conditioner from Girias keel kattalai showroom on 2nd April 2022. Engineer installed the ac and mother board is having issue. We were waiting for the ac engineer to replace the faulty device and install the new device however it is not done till now. This needs to be taken as complaint as they are providing not proper support to their customers.

I purchased one Volta's 1.5 ton air conditioner from Girias keel kattalai showroom on 2nd April 2022. Engineer installed the ac and mother board is having issue. We were waiting for the ac engineer to replace the faulty device and install the new device however it is not done till now. This needs to be taken as complaint as they are providing proper support to their customers.

Hi
This is sanjay kumar
We Received the scratched refrigerator 34a4632dx is the model from kankpura Giriyas