Girias India Investment Complaints & Reviews

Purasaiwalkam branch was closed

Dear Sir,

I bought a double door refrigerator on last year April (purchase bill is attached with this mail). Details are below

Model: 21249
S. No. : INA[protected]
Register name: Aiman Khan

There was a issue (no cooling and noise) with this refrigerator a month ago.

The service guy came a month ago to check the issue and he replaced the compressor. After this, the refrigerator was working good for about a month and all of a sudden, the same issue showed up on Monday (21.03.2022).

I was very disappointed of this issue which is occuring soo frequently within a year and I know that for a brand new refrigerator will not be faulty soo much as I am facing this problems. All the items in my refrigerator is spoiling and it happened twice.

The service guy/representative told today that he will change the compressor and I am not at all happy with this solution.

It is my humble request for you that please replace the whole refrigerator and provide me a new one instead.

I hope you will consider this issue and my request as a repeated customer of whirlpool.

Waiting for your positive response.

Thanking you.

..
With best regards
Abdul Mateen
T. +91 [protected]

Purchase IFB Washing Machine 3 months before from Girias, Made complaint about Machine fault, Girias Company people not responding to customer, Worst Customer Support.

Asked for quotation from Arcot Road Giriyas from staff Mr Kumaran a week ago. Till now no one mailed me. Very poor response. All the time the staffs are sitting outside and chit chat only

Dear all,

I have been an interest to buy a new Sony X75 android TV at Mogappair Girias - Chennai branch. I was seriously searched the same TV features and updates on YouTube and other websites as well. When I have been on 31st of January 2022 at Mogappair Girias branch then the decision were changed to LG TV (7790PTA) which is not decided by me.

They were misguided me with that LG TV feature and informed me that the same LG TV is new model. After purchase only that I came to know the same LG tv is older version model.

Their true intention is not to buy Sony TV's and just sale and move the older LG TV models to customers.

I was really disappointed about their customer handling service. The sales executive Mr. Selvam was informed me that the same LG TV had the feature of Fairfield microphone. But After the purchase only that I came to know that the same feature is not inbuilt with that LG TV. He lied with me on that day.

I have been lost my money and asked to cancel and replace the product with Sony X75. But they were not agreed. I have been cheated by those people (Mr Selvam and sales manager) who were on that branch.

Personally I am really disappointed, worried and still thinking about that incident happened on me.

Dissatisfied customer,

Shaik Sadiq U

[protected]@gmail.com

Girias home appliances seller has delivered us a fault product and still not ready to replace the product - now its been more than 20days

I have purchased LG Microwave on 26th Nov 2021 from Girias Investment P Ltd church road bangalore branch but still my product is not delivered.. I have tried several time and remind them to deliver the product but still they are least bothered to deliver at my address... I have paid the full amount and paid my two emi's through my credit card... This is the worst service i have undergone... They are very bad at service after the sale has been done... I want my product to be delivered at earliest else will go and file the complaint

I have emailed my query to Girias mail id [protected]@giriasindia.com on Nov 3, 2021, 12:03 PM. However, Haven't received any update so far.
It was a simple query that was asked to provide a duplicate soft copy of the purchase.

Looks like Girias is not valuing their customer.

Tried to reach the hot line and someone was picked and kept the receiver aside on the table which was really disgusting.

Regards

We have purchased samsung washing machine but they have delivered damage product. For replacement they are taking time. Very poor service

We purchased LG 471 L refrigerator for Rs.52000. Girias, Sivakasi delivered old fridge, when we ask store manager he was very rude and scolded my father. Very bad customer experience. I need my refrigerator replaced

I had purchased double door fridge and grinder (worth of 38, 000). Out of that 1900 I asked to take from debit card. They are swiped twice time and amount got deducted 1900+1900. They said, First transaction got failed so swiped 2nd time and you will get amount back of failed transaction.
Its happened on 4th December 2021 at PONDICHERRY Girias. I have purchased bill and bank statement details. Till now (8th Dec) i am following with those staff. They are telling, Branch server problem, will check and let you like that 4 four days gone.
Still I am waiting for their clear update and tried to reach them NO RESPONCE. Its really disappoint to go back to purchase again not to recommend this kinds of shops to known people.

We purchased a Racold water heater on 5th November 2021. The salesman promised that installation will be done on Monday 8th nov. Today is Tuesday, and still we have no proper response. Whenever we call they are saying that installation will be done before today! But no one called us for installation till now (2.30pm 9th nov 2021). This type of customer service is unexpected and this being our first purchase experience are fully disappointed.

I purchased refrigerators and washing machine from girias showroom at mugappair west . Their manager dhayanithi behaves worstly. Their gave me a improper answering for my related enquiries. Worst feeling at girias mugappair west branch

To whomsoever it may concern..

I purchased OnePlus Nord 2( 12/256GB variant) on 12/9/2021, the price of this variant is 34999..from Girias coles road outlet, Bangalore Karnataka..I bought this via Bajaj finance, at the time of payment the Bajaj finance executive "Mr Syed" he didn't said anything about the hidden charges and just asked me to the pay the down payment of 15930 Rupees and didn't said anything about the EMI's and asked me to come after a day, he said that it takes time to complete the process and it will take some time to generate the EMI's..as per he said I went to the outlet the next day and was surprised to know that I have been charged 4267 rupees as Dealer interest..when I asked him about the extra charges he said that it is Bajaj finance that has charged the extra amount..to check out the same I visited Bajaj finance office and the person at the premises said me that it is the dealer (Girias) that has charged the extra amount..

I purchased the phone blindly as I know that Bajaj finance doesn't charge anything extra as it provides interest free loans..

I'm totally pissed off of the experience I had at your store it is only because of the Bajaj finance executive "Mr Syed" as he didn't said anything about the hidden charges he said that I might be knowing about the same!! How I will be knowing?? am I working for the company??

I want the refund of the extra amount that I have been charged, If I don't get it the refund then I’ll go public’. It’s enough to say ‘I was really happy with you, and would have recommended you to all my friends, but now I don’t think I will as I had such a bad experience..

I might also file a suit in the consumer court for the same in the future if I don't get response from your end.

For your reference I have attached the bill copy and the Bajaj finance statement which you can go through

Yours sincerely,
Syed Saqlain Khadri

I had purchased a Neo QLed Samsung 65" TV along with Samsung HW-A670 sound bar from Girias (2nd block, HRBR Layout, Bangalore-560043) on 4/10/2021 vide Invoice no.CrS/HB/2317 dated 4/10/2021. While the TV was delivered on 5/10/2021, the sound bar has yet to be delivered inspite of several follow up with the sales team at the outlet over telephone and messages. Each time I am informed that it will be delivered 'tomorrow' but still even after 22 days delivery is not made. The sales people are not even taking phone calls from me nor updating me on status. I am very disappointed with this attitude from the outlet which is very customer unfriendly and causing harassment and tension to me. Please arrange to have the sound bar delivered immediately. A copy of the invoice is attached.

We purchased this mentioned product on 07/09/2021, but instead of delivering a new product your branch staff packed the same product that was kept for display. Although we refused they convinced us and packed the same product. Later opening the product at home we found that one of the jar was already damaged and the lid wasn't able to close and performance was not as expected. We requested your branch staff to replace this faulty product but they aren't agreeing. Please consider our feed and do the needful. FYI we received a product kept for display, not an unopened box. We are totally unhappy with this experience.

We purchased this mentioned product on 07/09/2021, but instead of delivering a new product your branch staff packed the same product that was kept for display. Although we refused they convinced us and packed the same product. Later opening the product at home we found that one of the jar was already damaged and the lid wasn't able to close and performance was not as expected. We requested your branch staff to replace this faulty product but they aren't agreeing. Please consider our feed and do the needful. FYI we received a product kept for display, not an unopened box.

Bought a Faber stove on 10th July 2021 from Girias show room Hosur, Tamilnadu.
Within 3 – 4 days o[censored]sage, the top glass got full of cracks while cooking & became non-usable.
Following with authorised Faber customer care service Hosur (ph: [protected])– but not resolved yet.
call history:
6th aug - Called customer care & made a complaint.
20th aug - Local Service mechanic came with a wrong model top glass & left the wrong glass with me. He also left all the parts of the stove in open condition saying that he will come with the right one shortly.
30-aug - Hosur Faber authorized service centre followed up & said currently there is no availability of stock of right glass top & it could take around 1 week to replace.
31-aug – Service centre mechanic came & took the wrong glass he brought earlier.
6- sep – After my follow up, Hosur Faber authorized service centre says it could take 2 more weeks approximately to replace the glass top.
Take this issue seriously, Need your quick on when you will be able to replace.

We have bought preethi valentino 3 burner stove for a housewarming function. We have unpacked the burner after two weeks of purchase on function day morning . The middle burner was not litting the fire when turn it to Sim mode. I have called nagercoil branch where we purachased and asked for replacement of stove and they disagreed for the same due to the gap between the purchase and the day we found the issue ( but to us its a new stove opened on that function day and same moment we found this issue). They sent preethi mainitance people and they changed some valve and they told issue is resolved. Again we face that issue for one more burner ( this time the issue with burners) again i called and checked for replacement .they disagreed and they again sent a person from preethi to do a maintane .also gas leakage issue is there. I m so disappointment for the first time with Girias shopping. In the same shop for the same function i have booked fridge also . I did my entire home appliances shopping at chennai velachery branch ( more than 2 lakhs ) and the product was so good. So i opt nagercoil girias . But very bad response and disappointed just for 8k stove .if you can replace it will be helpful.

Hi
I bought a new washing machine from Karur Girias 4days back just only 4 days now the door of the washing machine is not fixing properly
While I purchase is asked for exchange my old washing machine they told the delivery time they will settle while the delivery is sked the old machine replace the delivery people told.karur Girias manger never inform any
Then I call Karur Girias manger and ask him the replacement of my old machine he directly told me.
SELL BY YOURSELF
Is this way Ur manger talk to costemer
Pls take action