Girias India Investment — Booster replacement issue
Chennai, Tamil Nadu, India
Hi i bought a split ac (Voltas 1.5 ton) last week from girias trade expo happened last week in chennai trade centre. They provided me a stablizer (Single booster which i had paid separately) and the manager who was describing the price details said if technician who comes for installation say that its not sufficient then you can visit nearby girias showroom (Tambaram) and exchange it by paying additional details. After one week (With numerous follo-up calls) technician came today to install and checked it using the stabilizer provided and said it is not suffucuent. When i tried call the showroom (Tambaram) they said they can't replace it as i got the delivery made by keelkattalai branch and i have to contact them.
I called keelkattalai girias showroom for number of times and each time a diferent person picks up the call and ask for same detail again and again and said we it is not possible, but we will check with management and get back. Finally i got the showroom manager number and called him and he said he will check with ho and get back to me, but never returned back till now. But they keep saying that we won't replace the product unless it is a damage piece and even then we will replace it with only single booster stabilizer. It is really frustrating that even after paying for ac separately and booster separately and waiting for 1 week to install and even then couldn't use the ac.
Could someone please help me connect to right person who could get it replaced with double booster (For which i am ready to pay additional amount as agreed earlier).
[Apr 30, 2017] Girias India Investment customer support has been notified about the posted complaint.
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