Girias India Investment — Delay despatch and Wrong material supply

Dear sir/mam,

Hope you are all safe...!!!

We purchased AC and TV in Girias T Nagar branch on 27.06.2021. ( Sunday ). As it was Sunday they said that they will supply the materials by tomorrow ( Monday 28.06.2021 ) between 11:00AM -1:00PM. But we didn’t received the material.

We followed the sales person and Branch manager Mr. Kumar for delay despatch. But no response from them. Tuesday at 6:30PM only we received the material.

AC:

Company name: Samsung
Model No: AR12TY30CBR with display
Type: Inverter
Qty: 1 no
Price: Rs 31, 200

In showroom we selected the above mentioned model no and done payment for the same and they said the stock is available.

But the supplied model has no display.

We enquired this about Mr. Kumar T nagar branch manager, he trying to convincing us to use the without display model.

MI Tv:

Model: 43’’ UHD 4K
PRICE: Rs 30, 000

We received the selected model only. But still now the Girias team didn’t booked a call with MI for installation.

We followed the MI team and booked a call today afternoon.

Note:

We contacting Girias team for these issue, but they dealing the issue in a lethargic manner.

We really fed up and fainted to follow them.

Kindly replace the AC with our selected model immediately or get back the material and refund our amount.

Pl. Find the attached bill copy for your reference.

Kindly look into this and close the issue shortly.

Thanks

Shree Harikara Sudhan
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