Gizmohelp — Claim reference no: 9113768

Address:	Gurgaon, Haryana, 122001
Website:	www.gizmohelp.com

Besides calling up again and again for almost more than 3 months to resolve an insurance claim which was filed in the month of january 2017, the company has been delaying it by telling me to wait for this week when as per company norms, it takes 15 to 21 working days excluding saturdays, sundays and national holidays.in the initial stages, all the documentary work was cleared and then another document was required and i was told not to worry as it's a c2c work to collect that document from the company i purchased that product for which this gizmo insurance was done. But, besides misguiding and telling me that their executives and back up team are on the move i had to literally go to collect the document after a complete 1 month and courier it to them which delayed the whole process of insurance claim for a month. Now, again all the documents have been submitted and case has been escalated to the insurer on 27th march 2017, as per 15 to 21 working days policy of the company this insurance claim is yet to be closed down and every time i call, i am being told to wait either for few days or wait for this week. For this regard, earlier i spoke to their team leader mr vivek, and executives such as rajdeep singh, poonam and few more, no body has given me any kind of assurance except for the fact that it has been a mental and financial harassment to me where i have been constantly after them for the claim.

It is very unprofessional and unethical for a company who do not close down such cases as per their company norms specially when the same is being communicated to the end customer.

It would be of immense help if a strict action is taken against them as it has been a complete mental harassment to me for doing all the dirty work of the company and for delaying the process and not sticking to the company norms.