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GlaxoSmithKline Complaints & Reviews

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Updated: Feb 18, 2025
Complaints 31
Resolved
8
Unresolved
23
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O
OMPRAKASH S. AGRAWAL
from Vidisha, Madhya Pradesh
Jul 8, 2017
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Address: 560102
Website: [email protected]

From: Mrs. ARUNA AGRAWAL
2112, SOBHA DAFFODIL
HSR Layout, Sector-2, 24th Main, Near Somasundarpalya
BENGALURU-560102
We purchased the following Nasal Spray from the Medicine shop
OMKAR MEDICALS, 1-A, 28/2 Somasundarpalya, HSR Layout Sector-2, BENGALURU-560102(Karnataka)- India -Tel No. [protected] (as prescribed by Dr Sachin Kumar - Pulmonologist- SAKRA WORLD HOSPITAL, BENGALURU- 560103) vide their Cash Memo no. 6535 Dated[protected] i.e. yesterday. On opening the new pack and pumping the Bottle as per directions given in the pamphlet, we failed and the Spay Pump of the Bottle did not function at all inspite of several attempts. We returned the unused Bottle to the Seller above.
But presently he is not clear and expressing inability to replace or return back the opened bottle unless the wholesale dealer or distributor or representative of the manufacturer company agrees to take it back and replace the defective item.

Request for immediate guidelines or instructions to your distributor or seller in this regard.

ARUNA AGRAWAL
Mobile:[protected]
E Mail: [protected]@yahoo.co.in
GlaxoSmithKline customer support has been notified about the posted complaint.
Hi GSK,

I am using Sensodent KF and found that the tube mouth developed a crack and started leaking when we squeeze the tube for paste.

Batch code on the crimp: SAD27C7420317
I bought the fluticasone furoate nasal spray and the spray is not working properly as i bought it from my doctor and when i tried to use it it didnt worked so please replace this spray
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    G
    Gomatthi
    Oct 27, 2016
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    Address: 641011
    Website: india-consumer.gsk.com/en-in/products/viva

    I am using viva since many years. Recently I find black sediment in the bottom. Is it iron ? Sand ?
    I am concerned about health.
    Want investigation from your side.
    I am a doctor.
    Photos attached.
    In spite of sending mails to different Ids there is no response. The phone no given also lands in pharma division. +[protected]
    contact.4.[protected]@gsk.com
    [protected]@gsk.com
    [protected]@vivagroup.in,
    2.[protected]@gsk.com
    Where to complaint?
    GlaxoSmithKline customer support has been notified about the posted complaint.
    Dr.Gomatthi, It is advised to lodge complaint with District Designated Officer (Food Safety) of your area.
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      M
      ManuelMickey
      from Kochi, Kerala
      May 29, 2015
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      Address: North Goa, Goa

      Dear Sir, I had bought Mother's Horlicks from an outlet in Goa in the mid week of May-2015. Box condition was good but when I opened box, Pouch inside box was open and nutrition powder was all scattered inside the box. I have also attached photos for your reference. From the batch number I guess it was manufactured at your Baddi Site. Batch Number is 23BB1B (03:08) Packed on 12/14.
      GlaxoSmithKline customer support has been notified about the posted complaint.
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        N
        nvsushitha
        from Chennai, Tamil Nadu
        Nov 10, 2014
        Resolved
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        Dear Sir, We are using the Boost for children since 2009. Yesterday we have purchased Boost in M/s. Nataraja Super market, Villianur, Puducherry. The pack was intact. No damage was noticed. The details of the batch Number is given below Batch No. 03BB28 Mfg. Date : 08/2014 Please do the needful. Regards Prasada Rao
        Aug 14, 2020
        Complaint marked as Resolved 
        GlaxoSmithKline customer support has been notified about the posted complaint.
        ok
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          N
          News
          Jan 11, 2011
          Resolved
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          Resolved

          Beginning the New Year on an exciting note, GlaxoSmithKline Consumer Healthcare announced its foray into the toothpaste category in India, with its biggest global brand- Sensodyne Toothpaste. Sensodyne is the world's leading toothpaste for Sensitive Teeth and is the fastest growing GSK Oral Care Brands. It has a legacy of being a highly recommended brand by dentists across the globe.Sensitive Teeth is a condition where one feels a sharp, short pain in the tooth while eating or drinking anything hot/ cold/ sweet. Most consumers are unaware of tooth sensitivity as a problem & available simple solutions for the same. According to various studies, the incidence of sensitivity in India is currently estimated at 17% and only 4% of the total sensitivity sufferers visit a dentist.Mr. Shubhajit Sen, Executive Vice President - Marketing, GlaxoSmithKline Consumer Healthcare, India, commenting on the launch, said, "GSKCH has always endeavored to develop new products catering to the constantly changing needs of its consumers. It strives to provide them with products that help them live a better life. Tooth sensitivity is a growing occurrence amongst Indians, but unfortunately the awareness and solution around the issue continues to be low. Sensodyne is a consumer preferred and expert endorsed brand globally and we are excited to bring the benefits of this product to Indian consumers."The national launch of Sensodyne was preceded by successful test marketing in South India. The launch will be supported by a strong advertising and marketing campaign and 360 degree activation called Chill Test. The Chill Test will create awareness on the important issue of sensitivity amongst consumers and give them a chance to get themselves tested for dental sensitivity. The marketing plan also includes an extensive outreach to Dentists and Dental Colleges to create advocates for the brand.
          Aug 14, 2020
          Complaint marked as Resolved 

          Adulteration in boost health drinks

          I have purchased Boost 1kg refill in METRO CASH AND CARRY, Bangalore.In that i have found some sediments(clay). .How to proceed in that complaint
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            N
            News
            Sep 13, 2010
            Resolved
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            In a bid to tap the fast growing sports drink market in India, GSK Consumer Healthcare  India last Thursday announced its foray into the segment with the launch of its new product that will directly take on PEPSICO's Gatorade. The Indian sports drink market is valued at around Rs 150 crore (US$32.4 million) at present and is estimated to touch up to Rs 400 crore in the next year.* Priced at Rs 40 for a 500ml bottle, GSKCH's 'Lucozade Sport' will compete with 'Gatorade' from PepsiCo, priced at Rs 35 for a 500ml bottle.* Initially, Lucozade Sport will be available at modern retail outlets, gymnasiums and select traditional retail stores.
            Aug 14, 2020
            Complaint marked as Resolved 
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              N
              nitinbhatt80
              from Agra, Uttar Pradesh
              May 30, 2012
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              GlaxoSmithKline/Horlicks
              nitinbhatt80 on May 29, 2012
              dishonest misleading
              its about there new ad. , which says as follows
              'nahi hua nahi hua akbar sai nahi hua
              nahi hua nahi hua jhasi ki rani sai nahi hua'

              how come they use such g8 names with such wrong massage,
              from where they got the details regarding akbar and jhasi ki rani , not able to drink a glass of milk .
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                H
                hannatanna
                Nov 14, 2011
                Resolved
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                Address: Mumbai City, Maharashtra

                Dear Sir / Madam,
                I purchased a total of 42 pkts of HORLICKS FOODLES to carry it abroad.
                Some packets I purchased from Andheri & some from Kurla. But I am not sure from which exact place I got few packets, which are already expired. Please note the details below FYIA.

                Its very shamefull to know such acts. How can somone sell a consumer expired product? & that too for an educated person like me? Coz we trust this shopkeepers & therefore dint checked the date.
                I hope you can catch the culprit with the below details provided?
                Highly appreciate your reply on my email id : [protected]@gmail.com

                MANUFACTURER :
                INDO NISSIN FOODS LIMITED,
                CENTENARY BLDG,
                28 MG ROAD.
                BANGALORE : 560 001 [FOR HORLICKS FOODLES]

                Please note : the manufacturer is not responsible, but the seller who sold after expiry date.

                Is it possible for you to check the seller on the basis of below details?

                PKD : 02/2011
                BATCH # : N3BCH
                EXPIRY : 09/11

                PRODUCT PURCHASED ON 10/11/11

                Many thanks in advance.
                Have a nice day!

                Regards,
                Hamza
                Aug 13, 2020
                Complaint marked as Resolved 

                Credit card issuse

                Credit card pin is not wrking
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                  M
                  Ma. Rita Bascos Sarabia
                  Sep 12, 2010
                  Resolved
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                  Resolved

                  I am the mother of KATHERINE PEARL B. SARABIA, 14 years old, a student of Iloilo National High School, Special Science Class- 3rd year. My daughter was prescribed by her attending Physician Dr. Japhet P. Gensaya- Fernandez de Leon, M.D, FPPA to take your medicine Lamotrigine Lamictal 50 mg tablet. Due to your medicine, my daughter is now TERRIBLY SUFFERING from Stevens-Johnson Syndrome. She is in SEVERE PAIN, every inch of her body is FULL of PAINFUL, BLEEDING BLISTERS.
                  Her medications especially IV IG cost us a big fortune! And expenses are still going on!
                  She is running for Honors in her class. She has to be absent from her class for she had been confined at St. Paul’s Hospital, Iloilo City, Philippines, Room 314 since September 7, 2010 until the present.
                  I am appealing to your sense of humanity and responsibility to immediately defray the expenses for all her medical needs and hospitalization.
                  I expect to get immediate financial assistance for my daughter whose dream to have honors in her class is shattered by your BAD, BAD, BAD medicine.
                  If you fail to help us and my daughter now. Expect a lawsuit here in Iloilo City, Philippines.



                  MA. RITA A. BASCOS SARABIA
                  Judge, Regional Trial Court
                  San Carlos City, Negros Occidental, Philippines
                  Email Address : [protected]@yahoo.com.ph
                  Home Address : No. 394 E. Lopez Street, Jaro,
                  Iloilo City Philippines
                  Telephone Number :[protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  GlaxoSmithKline Beecham Consumer Healthcare Ltd. — NON RECEIPT OF DIVIDEND

                  I HAVE 110 EO.SHARES OF COMPANY AND NOT RECEIVED INTERIM/FINAL DIVIDEND DECLARED IN THE YEAR 2006, 2007, 2008 AND 2009. ALSO NOT RECEIVING COPIES OF ANNUAL REPORTS.
                  REQUEST TO CHECK YOUR RECORDS AND ARRANGE TO DESPATCH THE SAME.

                  DETAILS OF HOLDING ARE AS FOLLOWS:

                  ARVIND KULSHRESTHA
                  DEMAT A/C NO 10080736
                  IN 301055
                  ZUARI INVESTMENTS LTD.

                  ADDRESS:-

                  "DAYADRISHTI"
                  C - 278, INDRA VIHAR
                  KOTA - 324 005 (RAJ)

                  GlaxoSmithKline / Mail — till date not receive consign.

                  dear sir,
                  because of the delay of consignment p.o.d no. Z96399631 posted date was 04/09/09 i couldn't able to do my office work because it contain some imp. papper for meetings. so for how many days i have to wate for this and that's why i am sending the complain through mail. kindly look in this matter and pls. short out this as soon as possible. this is not happing first time the only thing that i am complaing first time to you.

                  Glaxo Smithkline — extra cost

                  Hello sir,
                  I went to buy Betnovate-N cream with MRP 17/- but the shopkeeper said u can get it at RS 35/- ..He said that the products are in short supply,..
                  Is this true..
                  How can i Buy it just at double rates..?

                  GlaxoSmithKline — without interview selection

                  Duration - 5yrs
                  Start up date- 17 sep.2010
                  Job ref. 009/013L/UKPF/T4-YL
                  job location - ULVERSTON, UK

                  in my email one mail are send by GSK. i have submit quiestionaries and they give me a offer letter. this is Actual offer letter of dummy pls. suggest me imidiately.

                  jitendra
                  +91-[protected],102

                  GlaxoSmithKline — rudeness of phone employee

                  I was trying to get help with my co-pay for my medecine. I called 3 weeks ago & was told they would send me a card to cover my co-pay. I never heard from them again. I called after 3 weeks & was told "we don't offer help to people with insurance" I was told 3 weeks ago you did. She was so rude. Does this company think people enjoy having to ask for any help in the first place?
                  I found dealing with the people from glaxo smith some of the rudest people I have ever delt with. After 3 WEEKS, they are of no help what so ever. IT TOOK 3 WEEKS, for them to figure that out. AMAZING!

                  GlaxoSmithKline — adulteration

                  Dear Sir,
                  I am an old customer, who has been using BOOST from the company mentioned above.Few months before , I saw clay balls are mixed in the product. This clay gets submitted in the bottom after the Boost is dissolved in the milk. I thought it must be energy booster or whatever it is as mentioned on the label. When tasted, to my surprise I see it to be clay. This is very bad for health. Esp of the children and the old whose kidney might get affected.
                  This has also happened with my next pack of new flavour of chocolate which is in latest introduced.
                  Keeping in mind, the overall population I bring this to you as a complaint.
                  Please take immediate steps to rectify the problem.

                  GlaxoSmithKline — Cheating in weight

                  I had purchased a pack of "Horlicks Nutribic Fiber Rich Digestive Biscuits", with printed net weight as 200gm. However, before opening the pack I felt that the number of biscuits is less. So I weighed the pack and found that the actual net weight is less than 180 gm. This is cheating by the company.
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                    B
                    B.Pushparaj
                    from Chennai, Tamil Nadu
                    Jul 21, 2009
                    Resolved
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                    Resolved

                    Dear Sir,

                    I bought the IODEX on 16.07.2008

                    Batch No.H9084
                    Mfd: MAR 09
                    EXP:FEB 11

                    MICR: 89000014

                    In which when I opend I was shocked to see a black Grease like
                    foreign particle inside under the Bottle neck of the IODEX Bottle.

                    I purchased it at

                    Bill No.5649

                    SRI VASAVI PHARMACY
                    No.215/6, Gandhi Road
                    Sriperumbudur - 602 105
                    Kancheepuram
                    Tamil Nadu


                    My Address:

                    B.Pushparaj
                    C/o.Gangadharan
                    D.No.2
                    Nethaji Ist Street
                    Sriperumbudur
                    Ph.[protected]

                    Kindly compensate
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      P
                      Padma Sharma
                      from Mumbai, Maharashtra
                      Apr 11, 2008
                      Resolved
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                      Resolved

                      From:
                      Padma V Sharma
                      52, Himgiri,
                      Pedder Road,
                      Mumbai- 400 026.

                      Date: 10/04/2008


                      To,
                      Karvy ComputerShare Private Limited,
                      Unit Glaxo Smithkline Pharmaceuticals Limited,
                      Plot no. 17/24, Vitthalrao Nagar,
                      Madhapur,
                      Hyderabad- 500 081.


                      Sir,

                      Ref: Folio No. GL/SHARVK04
                      Sub: Procedure for Transfer of Share

                      With reference to the above mentioned folio no. I would like to inform you that Mr.Vijaykumar Sharma the holder of the 146 Equity Shares in Glaxo Smithkline Pharmaceuticals Limited had expired on 17/04/2000. Hence I hereby request you to transfer the above mentioned shares in the name of Padma Sharma. The details of the Share certificate are as follows:

                      No of Shares Distinctive No. Distinctive No Certificate No.
                      From To
                      13 29078158 29078170 0452659
                      10 40936337 40936346 0964623
                      10 40936347 40936356 0964624
                      50 40936287 40936336 0964622
                      1 40936357 40936357 0964625
                      1 40936359 40336359 0964627
                      1 40936358 40936358 0964626
                      20 15588082 15588101 0263436
                      10 14224626 14224635 0160164
                      10 10627487 10627496 0109970
                      20 6975466 6975485 056777

                      The zerox Copy of the Death Certificate of Mr. Vijaykumar Sharma is enclosed with this letter for your reference.Waiting for your reply.

                      Thanking You,
                      Yours truly,



                      (Padma Sharma)
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      Glaxosmithkline Pharmaceuticals ltd. — EPF ACCUMULATION NOT YET RECEIVED

                      Dear sir,

                      i had applied for the withdrawl of my PF accumulation on 31.08.2010 to Glaxo Smith kine pharmaceuticals ltd. but even after completion of almost two years they have neither given me the accumulations nor providing any kind of information or communication on this matter.

                      So, i just request you to kindly intervene into the matter and show me the right way.

                      Thanking You
                      Niraj Kumar Jha.
                      [protected]
                      mail id:- [protected]@yahoo.co.in
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