GlaxoSmithKline — horlicks classic malt-unusual taste - suspected adulteration

lsgopal

from Vellore, Tamil Nadu

Jul 29, 2019

Address: GlaxoSmithKline Consumer Healthcare Ltd; Patiala Road, Nabha, Patiala, Punjab, 147201

The subject item purchased (750gms pouch) from d mart in mulund ; against bill. No.[protected] dt.01/06/19, batch no-190212ba3b (13:26) was found to be abnormal in taste than what normally would have been as i am a regular consumer of this product since last ten years. Several have been written to them but they stick to their version of no adulteration in product. Even copies of complaints have been marked to fssai as well as food inspectorate with even no acknowledgement from them, to the mails. There is change in the product ingredients' composition as well as difference in percentage composition of certain ingredients. Even nic is intimated on this without any response till date from them. Hope at least you will acknowledge and take some action on this. This item is manufactured by "legacy foods pvt. Ltd, 17km pinjore-nalagarh highway, p. O. Baddi, distt. Solan-173 205 (Hp); for glaxosmithkline consumer healthcare ltd; patiala road, nabha-147 201, (Punjab).
Complaints were mailed to"consumer.2.[protected]@gsk.com"

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GlaxoSmithKline customer support has been notified about the posted complaint.

Jul 29, 2019

Updated by lsgopal No response from GSK to my follow up mail dt; 25/07/19; which is reproduced below:-

Dear Sir/Madam,
Awaiting your response to below mail.
Kindly explain change in ingredients and their composition with new pack in relation to earlier packs as indicated below and any approval taken from food inspectorate :-

NEW PACK/ EARLIER PACK

Cereal extract-13% / Nil
Soy Protein Isolate / Protein Isolate
Malted Barley-23% / Malted Barley-40%
Wheat Gluten / Nil
Emulsifier (INS 471) / Nil
Wheat Flour-25% / Wheat Flour-27%

Regards.

L.S.Gopalkrishnan