GlaxoSmithKline Complaints & Reviews

I have not received a reply to my FOI request, CASE 02996729. Please be so good as to furnish the information I require....

Re/advair HFA 45mcg/21mcg The new design of the cap without the plastic strip belt connected to the body, I couldn't open it and had to look for my husband for help, even for him was difficult. There are many people with arthritis and unable to open things like me. This design using the cap without being attached to the body should be phased out and continue with the earlier model, with what was a simple task to open it. now after I do my two puffs I don't use the cap since I can't open it without help.
Please don't continue manufacturing that way. What was the reason for you to switch the cap? Cheaper, what do you gain? many frustrated clients, risk of infection by not capping the canister. When I received my package with 3 units, I realized the the box had been formatted in a different way and wondered why...As soon as I had to use the inhaler, I understood it. There was that cap change, but the chemical composition was the same.
I believe this is a matter of a big concern.

Dear sir
No salesman is visiting my business, due to this we are not able to place order and return expired goods.this is damaging business. Pl make sure that someone from your sales team visit us at earliest.
company name : glaxosmithkline Pharmaceuticals limited
product name: ( voltaren emulgel )
from :RX MEDICOS
Address:47/1, dada chela ram marg, old rajendre nagar, new delhi ( India)
Pin code : 110060
mobile no :[protected]
NOBODY HAS VISITED ME TILL NOW.
PLEASE SHARE HIS CONTACT NUMBER SO THAT I CAN CONTACT HIM & SPEED UP THINGS
😔 🙁 😒

Hello Sir,
I am Mukesh brothers Medical Store from Agra (Retailer) I want to say you that I did not received Sambhavna bonus points from date 15th July to 15 October . so please kindly grant me the points . I will be thankful to You.

Nikhil Mittal
Mukesh Brothers Medical store

We are having problems with the ventolin inhaler. It did start at 204 on the counter but as she got to 30 the sprays got weak and at 28 on the counter they stop coming out.
My wife did follow the instructions as per the package leaflet.
The reason we are complaining is this is very costly for us and it looks like she maybe using inhalers for a long time.
Start date; 10/2/19 end date; 12/2/19 request replacement if possible.
Thank you
Phone:[protected]
Judith solar

Polygrip zinc free. Opened today difficult to squeeze tube. Very dry does not want to stick to dentures. Lot no. Wr3w. Bought from amazon arrived 3 days ago. It was a twin pack. I wear dentures for 10 years and i think i know when the consistence is wrong. I dont want to use a product that may be out of date or stored in a heated or freezing area. This is disturbing because i usually buy fixadent or somestimes from the dollar store, product called denture adhesive. I have never had this problem before. When i opened the tube today, it felt very difficult to squeeze and nothing came out. Finally i squeezed with both hands and it came out 1/8 of an inch. This is very annoying because i am going on a trip and i bought the twin pack so that i would be prepared for extended travel.

Danyal abdus-salam

First time when i bought otrinoz padeatric, product found defective in dropper rubber.
This show the poor inspection in the mfg

Second time they send wrong product, in place of padeatric they despatch saline

Here also lack of customer concern and repeated mistake, no ownership in the activity

Udaykumar

N vizag hospital omni rk, my baby was taken vaccination. Doctors given infanrix hexa in first dose on[protected] with lot no. A21fd542b.

Today second dose given with name infanrix hexa6 with lot no. A21fd435b.
Doctor and gsk representative claims both are same but i am suspected vaccine composition changed or any duplication.
Please clarify on priority basis.
Contact:
Maheswar jena.
Madhurwada. Vizag.
[protected]@gmail.com
[protected]

The subject item purchased (750gms pouch) from d mart in mulund ; against bill. No.[protected] dt.01/06/19, batch no-190212ba3b (13:26) was found to be abnormal in taste than what normally would have been as i am a regular consumer of this product since last ten years. Several have been written to them but they stick to their version of no adulteration in product. Even copies of complaints have been marked to fssai as well as food inspectorate with even no acknowledgement from them, to the mails. There is change in the product ingredients' composition as well as difference in percentage composition of certain ingredients. Even nic is intimated on this without any response till date from them. Hope at least you will acknowledge and take some action on this. This item is manufactured by "legacy foods pvt. Ltd, 17km pinjore-nalagarh highway, p. O. Baddi, distt. Solan-173 205 (Hp); for glaxosmithkline consumer healthcare ltd; patiala road, nabha-147 201, (Punjab).
Complaints were mailed to"consumer.2.[protected]@gsk.com"

I bought boostrix vaccine from fortis healthworld in gurgaon.. I was told by my doctor that it is pre loaded syringe with pre fixed syringe.. On opening cover i realised that needle was missing.. On complaining i was told that company dosent take back such products.. Then why does company send defective products.. It's very irresponsible on part of such brand and providing products to such vendors should be stopped.

Horlicks classic malt -750gms pouch; batch no-190212ba3b (13:26)

The above item purchased from dmart-mulund against bill. No.[protected] dt.01/06/19, on consumption was found to be tasting peculiarly and of abnormal color (Not usual) on observation. I am a regular consumer of classic malt horlicks and this particular pack tasted unusual and seems to be adulterated. I seek clarification on this issue and want to return same with money refunded.
I request the concerned authority to verify on adulteration aspect and take necessary action if so with intimation to undersigned.
L. S. Gopalakrishnan
The above mail was sent to consumer care division of said company with copy marked to fssai as well as fda divisions.
No action on the matter heard from any party.
Please help.

A piece of the gum I purchased in a 160 pack was cut. I can send photo. Also, the product was abnormally weak. Perhaps a 2mg in a 4mg box?

Date: 04/22/2019

Purchased from Fred Meyer, Ellensburg, Washington.

What more can I say? You ask for minimum of 350 words. Well, I don't need 350 words to tell you this product was cut in half. And the amount of nicotine in the gum was also cut in half. Only happened two times in past 10 years but for the price it should not happen ever.

I purchased a bottle of the above mentioned medicine and found that the bottle contains less than 60ml of syrup in it. The bottel is unopened and the manufacturer's seal is in tact. I would like to know how this passed the quality check and considered ready to be sold at retail outlets. Batch number b7039, manufactured in nov 2017. Would request you to please look into this at the earliest. Thank you.

I live in malaysia and my entire family uses sensodyne toothpaste for more than 10 years. 2 weeks ago i came back from a long trip to the united states. I bought a sensodyne toothpaste and was surprised to see how extra ‘thick’ the paste was in contrast to the ones bought here in malaysia. It was really good as it stopped my sensitive teeth from hurting when in contact with water and lasted 1 month. The price of sensodyne here is around the same as in the us after currency conversion. So why are sensodyne toothpaste sold in malaysia (Which looks like it was made in thailand), so ‘thin’ and having a consistency of about a third of what us comsumers get. Therefore sensodyne has stopped being effective and switching to colgate’s sensitive teeth toothpaste. Is this a normal company and manufacturing standards where different countries get different types of toothpaste? I’m writing this because it’s become too unbearable to accept that we malaysian consumers are being sold inferior toothpaste compared to the us. The tubes are smaller too. Please give us what we paid for and aren’t toothpastes supposed to have the same ingredients and go through the same processes for all countries, or is it made differently according to regions?

I have been calling the toll free number listed on package to no avail. Long waits, hang ups and the last straw is :we aren't accepting any calls".[protected]. I wanted to advise them about packaging. The tube has a small tab to open and it broke off leaving nothing. I had to use scissors to open the tube resulting in a mess. Not what i expected for an expensive toothpaste. Not happy with product and lack of customer service. Nowhere online or facebook for company contact and they aren't accepting calls!

I had played an chilled horlicks contest & i had won the contest horlicks team called me & inform me that i am a winner of chilled horlicks contest & i have won the prize i had confirmed my address with horlicks conceren team department (Sri ram colony haidergarh road barabanki, uttar pradesh india) for prize delivery but since now 3 months are over but i did not got the prize please send my prize. Department promise me that we will send your prize till 31st july its our confirm end date 31st july is over but i have got nothing what is this.. If i am winner then why my prize is not deliverd. Deliver my prize immediately. Because your date is over i want my prize. Are you doing fraud with people's i am calling reularly in horlicks department since 3 months. Give my prize now i don't know anything i only want my prize.
My winning mobile no. Is - [protected]
(For contact call - [protected] or [protected])

From: Mrs. ARUNA AGRAWAL
2112, SOBHA DAFFODIL
HSR Layout, Sector-2, 24th Main, Near Somasundarpalya
BENGALURU-560102
We purchased the following Nasal Spray from the Medicine shop
OMKAR MEDICALS, 1-A, 28/2 Somasundarpalya, HSR Layout Sector-2, BENGALURU-560102(Karnataka)- India -Tel No. [protected] (as prescribed by Dr Sachin Kumar - Pulmonologist- SAKRA WORLD HOSPITAL, BENGALURU- 560103) vide their Cash Memo no. 6535 Dated[protected] i.e. yesterday. On opening the new pack and pumping the Bottle as per directions given in the pamphlet, we failed and the Spay Pump of the Bottle did not function at all inspite of several attempts. We returned the unused Bottle to the Seller above.
But presently he is not clear and expressing inability to replace or return back the opened bottle unless the wholesale dealer or distributor or representative of the manufacturer company agrees to take it back and replace the defective item.

Request for immediate guidelines or instructions to your distributor or seller in this regard.

ARUNA AGRAWAL
Mobile:[protected]
E Mail: [protected]@yahoo.co.in

Sensodyne tooth paste purchased from city medicos, shop no. G-7 pankaj plaza sector 6 central market, dwarka new delhi110075
Phone no. [protected] on 05.02 2017
Product manufactured 11/2016, date of expiry 10/2017. Batch no sb 5701
When opened the paste it is found that it becomes solidified like brick and not usable. Returned the product to the shop from where it is purchased but not yet replaced. The shop owner has prepared to refer the matter to the sole agent and the distributor but no reply. Yet.

Sir,

We hold 50 share to eskayef ltd, name changed to smithkline beecham pharmaceuticals (india) limited which was merged with glaxo india to form glaxosmithkline pharma ltd.

Details of our shares is as follows:

50 shares of eskayef full paid up as on 18.08.1988

25 bonus shares allotted on 24.08.1988( folio number- SKS11136. certificate number[protected] distinctive number[protected] to 07122625 name of the share holders- smita G. baldev and shaknkerlal R. Tanna. " shivam" 28/43 Prahlad plot Rajkot 360001).

total number shares as on 24.08.1988=75

30 bonus shares allotted as per bonus on 11/12/1991. total number of shares as on 11/12/1991=105

42 bonus shares allotted as bonus on 08.06.1994. total number of shares on 08.06.1994= 147

147 shares allotted as bonus on 07.04.1998. total number of shares on 07.04.1998=294

as per the merger between smithkline beecham and glaoxo india in 2001. 1 share of glaxosmithkline pharmaceuticals is allotted for every 2 shares of smithkline beecham. hence we are entitled to 147 shares of glaxosmithkline pharma.

We have a confirmation from the company as on 30th august for the 50 original shares and a physical share certificate of 25 bonus shares allotted on 24.08.1998, details of which are mentioned above.

however we have not received bonus shares after 1998. we request you to send the new certificates for the same or 147 shares of glaxosmithkline pharma as the company policy allows

we hereby request for the lost share certificate for:

50 share of smithkline beecham held as on 18.08.1988

30 bonus shares allotted in 1991

42 bonus shares allotted in 1994

147 bonus shares allotted in 1998

We have not received any dividend since 2000. We would like to claim all the dividend declared since 2000.

kindly process our request at your earliest convenience

Regards,

Smita G. Baldev

Shankerlal R Tanna (deceased)

c/o S S Tanna
"shivam"
28/43 Prahlad plot
Rajkot-360001

[protected]

I am using viva since many years. Recently I find black sediment in the bottom. Is it iron ? Sand ?
I am concerned about health.
Want investigation from your side.
I am a doctor.
Photos attached.
In spite of sending mails to different Ids there is no response. The phone no given also lands in pharma division. +[protected]
contact.4.[protected]@gsk.com
[protected]@gsk.com
[protected]@vivagroup.in,
2.[protected]@gsk.com
Where to complaint?