Global Gateways — Harassment and terrible service.

Address:

Bangalore, Karnataka

I used global services for a UK Visa. The service was absolutely useless. The only thing they did for me was send me two drafts of letters and one useless check list. all of which is easily available if you just google it. They have a girl named Anusha who makes non stop calls to you till you make a payment after which she refuses to take calls or correspond through any medium, for that matter. I called at least 5 times a day and finally caught hold of one person to look at my documents. 2 days before my visa appointment i visited the office and they made me wait for more than one hour to prepare my cover letter - which they later told is not important at all. The so called boss there Mr. Amarnath is a crude and unethical man with an absolutely nauseating attitude. The payment that I made at first failed in transaction at first . However the accountants did not check their statement properly and issued a receipt in my name. More than 30 days later when they realized the payment didn't go through Mr Amarnath sent me numerous text messages while I was at work threatening to ban my passport, file an FIR, Complain to the British council and have my visa revoked. When i confronted him about this third rate behaviour and harassment he said it was because i did not pick up his phone call. Mr.Amarnath has never once called me before during his useless visa service but for this error made by his own employees he has the audacity to call, shout and threaten. He in fact even threatened on the phone to send men to my house to get the money (knowing very well that I am a single girl living in bangalore). I demanded an apology letter from Mr. Amarnath and the contact number of some one senior to close this issue. Mr Amarnath sent me the name and contact of Mr. RajaGopal saying he is the senior manager of his firm. In my conversation with Mr. Raja Gopal, we arranged a meeting on 12.5.2015 at the global gateways office. When I went there with my friend, Mr. Venkatesh, I found Mr.Amarnath and Mr. RajaGopal in the office and began our conversation. Mr.Amarnath was rude and disgusting as expected, while Mr. Rajagopal hardly said a word the whole time. The whole scenario seemed strange to me and my friend and so we asked for proof his Mr.Rajagopa's Managerial status which he refused to provide for no reason. Mr Amarnath also tried saying that this whole scenario was a result of my fraudulent behavior. After a lot of cross questioning Mr. Amarnath and Mr Raja gopal agreed that Mr.Amarnath pretended to be a senior manager on the phone with me and made an office employee - Mr Gopal Krishnan (Im still not sure if that is his real name) pretend to be the senior manager and lie to me to get the money from me inspite of his unethical behaviour and harassment of a client. His employee Ms Anusha he says, called and "requested" me to make the payment which was also another lie made up by them to get out of trouble. I did not receive a single email communicating the problem. I got two phone calls from Anusha asking for my receipt which was emailed to them on the ninth of may although she claims she asked for me to pay, which is absolutely false. I made the full payment after this useless conversation with a fake Manager . I demand for action to be taken against this company run by Mr.Amarnath who is simply out to scam and harass people. He has no sense of decorum . I would like to get in touch with Mr. Ramesh who is supposedly the person in charge here. I want a response to this or I am going to have to take this matter to the press.