Glowroad — my margin was not credited

Hello sir

I have purchased one lehenha in glowroad app it's a resellers app, u purchase to my customer, it's delivered but my margin 634 rs was not credited to my account yet.
I ask to the customer service many times but they simply tell we credited but it's not reflect ur bank account so ask to ur bank i also enquiry with this.. But no response
Yet my amount was not credited...
My transaction reference no kkbk[protected]
Pls help me to get my amount...