[Resolved]  Glowroad — wrong product received and they are not refunding claim amount

Hi

This issue we have face second time. This time we made proper video and send. Glow road supplier support team rejected claim n said all polybag edges n invoice not clear. We sent specially edges video but they said sorry we cant appoved your claim. Before rejection if they have common sense
1) how we will change the bag in second video
2) how we will stick the return id sticker on another poly bag
3) its common sense. I agree with the policy but before rejection you think
Why they ask for invoice n edges showing video in this every thing is clear
But they are not refunding our amount

https://www.dropbox.com/s/ybppyluzcqb90d9/wrong%20product%20return%20received%20...⇄

https://www.dropbox.com/s/h968cbwb05axvx2/VID_20190710_100443.mp4?dl=0