Glowroad — Order ID[protected]

I ordered a track pant or my customer and now when i trying to place a return it says this item is not returnable. While this was not called out anywhere for this particular product i was shocked with this message, i called up glowroad call center to my next shock the agent was telling me that this product was sold during sale period and hence this fall under no returnable category.

This was never communciated to any of the resellers and offlate the service from glow road is going down. Anything that we call and complain they only give straight SOP answers and they are no more customer oriented service.

When i questioned where is it returned and how do i go and tell my customer back, the agent was telling nothing much he can do.

Similary i had issues of product not being delivered but marked as delivered and when i raise a complaint i am told i should inform in 48 hrs (again this is not informed to us), and they have all liberty to cancel a product after 6 days of taking a payment, for that they dont have cancellation number of days and they dont pay you back any interest, on time delivery has gone for toss now which we understand in covid situation but ppl in Glow road stopped being human which they used t before. Another classic example is return pickup, everyday i get a message for return but noone will come and in the evening i will get a message stating customer was not available for return, now who has to be blamed for this while we all are at home.

Just remember, we resellers having been with you from your days as local queen and you should think every single customer is important for you without which you wouldnt have grown into such a huge organization. if you are fine to let go customers we will also stop doing business with you. Every industry sustain because of open and true policy dont break it. Is it not that everyday you put something or other sale and having trusted your words of "100% returnable no question asked" we also put back to our customer. How can you change your statement, be loyal to the customers too