Glowroad — refund amount not paid by the company

I am an reseller selling with glowroad app. Recently i ordered a kurti material worth 1000 rupees. Bt its not mateeial its a aemi stiched one with low quality and its size not fitting to my customer so i put return request and they picked up my product and shown a message that amount will be refunded at 48hrs. But till now there is no credit and no updates about my refund. Customer keep on calling me for refund. Glowroad cheats me and my customer too. Please take a severe action please. I lost my good customer also.
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Glowroad cheated me without informing me locked my account I can't even login the account and see my recent orders or refunds I have returned one saree but till now I didn't received my money it's showing refunded pls resolve the issue

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