Gm — CAR

Address:

Mumbai City, Maharashtra

KIND ATTN :- ALL THE CAR WAS RETURNED TO US AFTER 3 MONTHS YET HAS TO BE SENT BACK TO AVK AUTO AGAIN ON SATURDAY,[protected] THEY TOOK 3 MONTHS TO REPAIR AND IT DID NOT RUN EVEN FR 3 DAYS MR SANTOSH PROMISED THAT THE PROBLEM IN FUEL PUMP WILL BE RACTIFIED BY MONDAY AND SINCE MORNING, NO BODY IS EVEN TAKING THE CALL I DO NOT KNOW WHAT TO SAY ABOUT THIS? WHAT I FAIL TO UNDERSTAND IS THE INDIFFERENCE VIEW BEING TAKEN BY GM WE HAVE PURCHASED THE VEHICLE ON THE BASIS OF BRAND NAME OF GM TOTALLY PATHETIC !! SUSHIL BAFNA From: sushil bafna [mailto:[protected]@jaiambe.in] Sent: Monday, November 30, 2015 3:33 PM To: Jai Ambe Manufactures Subject: Fwd: Kind Attention Mr. Sushil Bafna (CAC-SR#[protected] /M/s Asthavinayak Auto, Mumbai ) Sent from my iPhone Begin forwarded message: From: customer care < > Date: November 24, 2015 at 2:38:08 PM GMT+5:30 To: Sushil Bafna Subject: Re: Kind Attention Mr. Sushil Bafna (CAC-SR#[protected] /M/s Asthavinayak Auto, Mumbai ) Dear Sir, This is with reference to your Chevrolet Beat vehicle no. DN09G1570 concern mentioned below. Firstly, we sincerely apologize for the inconvenience caused to you from our end. Car reported to Oshiwara workshop, all necessary work had been carried out and the car was delivered on 23/11/2015. Hope the vehicle is running fine after servicing. For further queries or information contact Customer Care Dept.at 26765111/2/3/4/5. Thanking you and assuring you of our services at all times. Thanks & Regards, Jyoti Shah Customer relationship Manager Cell - [protected] On Wed, Nov 18, 2015 at 11:57 AM, sushil wrote: Dear sir This is to inform you that till now, no work on my car has been done.my person has personally been calling the in charge mr santosh several times and finally visited the workshop today to find that till date, no work has been done on the vehicle . we have been informed that spare parts have finally arrived but otherwise there is no other progress in the matter. We have been promised by mr zaheer (v.p)that the car will be made available on Saturday. Considering the past record, we are very doubtful about the quality of the work as well as the commitment of the schedule. This is for your doing the needful. I hope, you will understand and appreciate the fact that this is almost 6 th month that this problem remains unresolved and we reserve all our rights to take any appropriate action against such breech of customer trust. Regards Sushil bafna From: GMI CAC [mailto:gmi.[protected]@gm.com] Sent: Monday, October 26, 2015 4:05 PM To: sushil bafna Cc: Mudassir Mudassir (AVK Automart); sr.[protected]@avkauto.com; [protected]@avkauto.com; [protected]@avkauto.com; servicemgr.[protected]@avkauto.com; [protected]@avkauto.com; [protected]@avkauto.com Subject: Kind Attention Mr. Sushil Bafna (CAC-SR#[protected] /M/s Asthavinayak Auto, Mumbai ) Dear Mr. Sushil Bafna, This is in reference to your email to us concerning your Chevrolet vehicle. We have gone through the contents of your e-mail and understand your concern, since the matter needs to be investigated in regard to your feedback, our enfranchised dealership M/s Asthavinayak Auto, Mumbai is being requested for assistance & clarification on the matter. Also, we are advising Service Manager of M/s Asthavinayak Auto, to provide you necessary possible assistance in the matter. We thank you for writing into us and giving us the opportunity to be of assistance. Warm Regards Stanley Massey Customer Assistance Center Chevrolet Sales India, Gurgaon  e-mail - gmi.[protected]@gm.com www.chevrolet.co.in From: sushil bafna [mailto:[protected]@jaiambe.in] Sent: Saturday, October 24, 2015 3:13 PM To: GMI CAC Subject: complain no[protected] dt6-9-2015 My beat car no dn 0n g 1570 has been with astvinak auto, dahisar, Mumbai since last 3 months.i have done complain to your central nos, avk auto n so on. I do not know when will I get my car back. This car has been charged 4-5 times on one or another pretext where as the original complaint of engine remained as it is. I request you to guide me on urgent basis . Regards Sushil bafna