Go Air Airlines — unethical postponement of flight without any information or compensation.

Website:

www.goair.in

Sir/ma'am

I had booked my flight via goair from delhi to ranchi scheduled to depart on 21st august, 2020 at 09:55 am (Pnr - g7tfqz) on 14th august, 2020 and got the confirmation mail and sms stating the flight number, journey date and time. All of them were as opted by me.

Later that day i generated my itinerary from their website and got the printout.

Today (18th august, 2020) they suddenly sent me a mail stating that the flight is scheduled to depart on 22nd august 2020. The mail nowhere indicated that it has been rescheduled or anything like that. It was a cleverly drafted mail and was intended to look like a normal confirmation email. Facts were cleverly not mentioned.

I visited their website immediately to find out that no flights are being operated by goair that day. When i tried to go for cancellation so that i would book my flight via some other airline as the journey on the above mentioned date was very important for me., i was offered around rs. 600 as refund.

The goair customer care does't respond to any calls.

All of this rescheduling was done without any information, intimation or consent due to which i am stuck wasting both time and money. I am a doctor by profession.

Later i had to book tickets in another airline costing me extra money and stress.

I am attaching the screenshots of all the emails supporting the facts told by me.

This a clear cut violation of consumer rights and ethical business norms.

Goair should be held accountable for this criminal act and i should get the compensation for my losses caused due to not being able to travel and extra stay.

So i request you to look into the matter and take the action required so that acts like these do not become routinely common in the civil aviation industry in india.

Yours faithfully,
Kumari chanchala
Pnr - g7tfqz