Go Air — damaged baggage [ ref:_00d90g2nx._5009023zl8h:ref

Address:

208002

I travelled on 19th june, 2018 from mumbai to lucknow on goair flight g8 397. My pnr was 041gyv.

On arrival the baggage was received in damaged condition. The same was shown to the airport in charge. Mail was sent to the nodal officer alongwith the picture of the damaged suitcase on 23rd of june as per the instructions of the airport incharge.
The reply we got from go air is as follows
Dear mr. Mehrotra,

Thank you for flying goair g8-397 from mumbai to lucknow.

We note your feedback regarding the damage caused to your baggage when you traveled from mumbai to lucknow on 19 june 2018. At goair, we endeavor to ensure that the customer’s baggage is handled efficiently and carefully, and necessary checks are in place so that baggage entrusted to us is secure at all times. However, in the course of normal handling, baggage may show evidence o[censored]se such as scratches, minor cuts and dents for which we do not accept liability.

We investigated your concern and understand that your baggage was assessed by the staff at lucknow airport and the damage was found to be due to normal wear and tear.
Nevertheless, you have our assurance that your feedback is important to us and we’ve shared it with the concerned team to help improve our customer responsiveness.

Mr. Mehrotra, while we understand your disappointment on this occasion, we regret our inability to comply with your request for compensation and assure you that no discourtesy is intended.

We hope you will give us the opportunity to welcome you onboard our flights again.

Regards,

Anisa fernandes
Senior executive– customer care
Goair
We want that go air should either get the baggage repaired or replace it.
Raj mehrotra