Go Air — Irresponsible Customer Care and Service

Address:

Mumbai City, Maharashtra

It was a serious disappointment to me and after going through such a psychological and physical depression, I would near use the go air services nor would recommend to be used by anyone travelling to or from Cochin. The 999 offer for new booking made me loss my 8000 rs just because all the customer care executive where more keen in generating more money for the airline but they forgot to understand that there is something called as after sales services which is equally or more important in a service industry. I got stuck in traffic while travelling to Cochin airport and I understood that I won't be able to catch the flight at 1 p.m. As usual I called up the customer care for raising a rescheduling request. But to my worst of the experience it took 2 hours for me to get through a executive. By then I had already missed my flight, when asked for a rescheduling flight the executive says they are helpless as the flight has already departed and the seats went vacant and the showed "no show" tag which the company can't be held responsible for. When asked why was the customer care number not reachable as I was trying to call since 2 hours the executive says "Sorry sir we are more busy attending the 999 offer clients as the offer is going on till 25th August. We regret for the incovienence cause" What good is the offer when you can't service your existing client when needed.