Go Air — Partial cancellation of round trip ticket

Aug 05, 2016

Updated by subhrajit1 I have tried so many times to your help line numbers, but didn't get any sort of assistance. This is very unfortunate. I have to plan my journey immediately so I am going for other services available. Do get me full reimbursement of the cancellation.


Please find my initial intimation here...
Dear Sir,

I booked a round trip. I wanted a partial cancellation on the return but i couldn't understand the process (go-Air website) and got the full journey cancelled unfortunately.

Please help me get the journey restored, i cancelled it out of less transparent process on website. I tried help line numbers but didn't get any response. Please help ASAP.
Here is the journey Details

Traveler(s) Information:
DAS, SUBHRAJIT MR
Date Dep Time From To Flight No. Terminal Airline Status
12Aug2016 20:00 RANCHI NEW DELHI G8 - 148 GOAIR Confirmed
DAS, SUBHRAJIT MR
Date Dep Time From To Flight No. Terminal Airline Status
17Aug2016 17:50 NEW DELHI RANCHI G8 - 147 Terminal 1D GOAIR Confirmed
E-Ticket Numbers Booking Reference: UYZDEY(PNR)

Aug 10, 2016

Updated by subhrajit1 Today I got a call from go air ...they are asking me to get one side cancellation amount reimbursed. However that doesn't solve the issue.....They cancelled both my ticket and I claim the full amount ( 6630/- ). I cancelled it on 5/8/16 at 10:36AM (Journey Date: 12/8/16, 8pm)...thus by their rule within 48hrs -7 days they should have deducted 2000/- each side and[protected]=2630 should have been returned, where i got only 1880/- refunded...

Aug 24, 2016

Updated by subhrajit1 Didnt get any response except a mail that they r investigating. They promised the reimbursement within 5 days