Go Air — Receipt of Damaged Baggage and No Response from Go Air

Address:

601, Neo Vikram CHS Ltd, Sahakar Nagar, J P Road, Andheri West, Mumbai

I am Terence Gonsalves, a passenger who flew from Goa to Mumbai via Flight G8 332 on 6th November 2021 along with my family. On arrival in Mumbai, I found my baggage totally damaged due to the mishandling of the baggage by the Go Air Staff. The bag was totally torn open despite it being a trolley bag and marked as FRAGILE. The contents in the baggage were slightly damaged only.

Immediately on arrival, I have lodged a complaint with the Go Air Airport Baggage Services and filled in the necessary forms and provided all the details as required. Since then, I have sent 5 follow-up emails to the Go Air Nodal Officer and Appellate Authority and made 5 calls to their customer care department.

BUT NO RESPONSE has been received from any of them. Not a single response has been received.

I am enclosing all the documents provided to Go Air. If required, I can also forward all the communication sent to Go Air till date.

Appreciate your intervention to help me to get this matter sorted.

Looking forward to your assistance.