Go Air — Refund confirmation or amount not received.

Address:

Mumbai City, Maharashtra

Hi, I had booked one ticket on 25th Jan 2015 from Mumbai to Bangalore for 29th Jan 2015. I have cancelled the same on 10th Jan due to some personal reason. I didn't get any confirmation of refund till date but on the goair.in portal it shows cancelled for the PNR #W6UZKY which was given after booking. I have called on the customer care number and even wrote on [protected]@goair.in and their nodal and appalling authority but didn't get any response yet. Penalty shows on cancellation is Rs. 3000 but remaining Rs. 4500 must be refunded. What kind the service this GO AIR provide. Even they dont concern about the customer problem.